Home Comfort Enterprises Ltd Reviews 85

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the smooth and efficient user experience, from initial consultation to final installation. The product quality is also frequently mentioned as a positive aspect, with consumers being very satisfied with their solar panel systems. However, some customers also noted minor issues during installation, such as problems with scaffolding companies not adhering to plans or small unforeseen hitches that could have been identified during the survey. Despite these occasional concerns, the overall sentiment remains highly positive, with people recommending the company for its comprehensive service and knowledgeable team.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers highlight the... See more

Product

Consumers find the product to be positive. Many reviewers are highly delighted with the solar panels and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a brilliant Company.Nigel visited and completed a thorough review of what was a very complicated set up.He produced a clear summary and arranged a prompt start.His team were totally efficient and... See more

Company replied

Rated 5 out of 5 stars

Nigel was amazing from start to finish and his communication was outstanding. The folk who came to do the installation were friendly, polite and tidy. All were incredibly patient when it came to the... See more

Company replied

Rated 5 out of 5 stars

Had 32 panels installed over 2 days in June 2025. Had an extra one added at no additional expense! All dealings with the company have been in a professional and friendly manner. Any issues deal... See more

Company replied

Rated 5 out of 5 stars

Nigel was very informative and very responsive with our queries online. He gives updates without even asking. Price is of great value as compared to other larger scale installers who offer less but is... See more


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor

Written by the company

At HCE ltd we are equipped and experienced to provide you with a reliable renewable energy system. We can provide you with a suitable system to cut down carbon footprint and to also combat rising energy prices. So Let’s go green! Our systems will change the way you power your property for the better. To do this, our experienced consultants will ask you a few carefully-chosen questions and provide you with a detailed document of all the information tailored to your property. Whether you are looking for advice and guidance from an expert, or just want to understand the different systems available, we are here to help. Speak with one of our trained consultants today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Home Comfort A+++ service

Nigel, the CEO , IS incredibly knowledgeable and sincere. His team are professional and speedy. I cannot rate them highly enough. But, the thing that blows me away is that even 2 months after the installation, when I WhatsApp Nigel with a question, he answers. I mean, he has nothing to gain now. I have paid the balance, and have nothing else to pay, but he is still so helpful. I don't think I have ever experienced that before.He has decades of experience. A+++ service, thank you so much.

9 April 2025
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you so much for the kind review. It was a pleasure to assist and help you with both your heat pump and solar system. Wishing you well and thank you once again kind regards, Nigel.

Rated 5 out of 5 stars

We had an outstanding experience…

We had an outstanding experience with Nigel and his team from start to finish. The installation process was incredibly fast, completed exactly within the promised timeframe and budget. The solar system and battery pack are performing even better than expected, delivering higher energy gains than we initially anticipated. The team was highly responsive and accommodating when it came to scheduling the installation, making the entire process seamless. Their availability, expertise, and advice were second to none. It’s clear they are dedicated to customer satisfaction and quality service. Highly recommend Nigel to anyone considering solar – a fantastic team delivering top-tier results.

17 March 2025
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you Tom so much for the review. It is always challenging when fitting Tesla batteries especially it is tight full space and you are fitting three. Combining with it being in central London is always a tough ask. Nonetheless, it is always a pleasure to finally get the job done and give a service which is appreciated. Thank you once again for your business and your hospitality. It was a pleasure to serve

Rated 5 out of 5 stars

Highly recommended

Like others we came across Nigel when looking at various solar providers. Unlike other providers Nigel spent the time to come and see us and go through all the technical “jargon” and fully explained what was needed and why and then tailored a design to our requirements. We did choose to go with them and thought the whole team inc scaffolders and fitters were excellent. Could not recommend highly enough

8 March 2025
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you so much for your kind words. It was a pleasure to assist and create the perfect system for you. Best regards, Nigel.

Rated 5 out of 5 stars

Excellent Company

Nigel is very professional and knowledgeable. He explained how the Solar system works and the cost savings that can be made. No hidden costs, everything clearly explained & no pressure selling.
We were given full back up and support from installation to getting up and running on the app. Thanks again A+++

10 January 2025
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you so much. It was a delight to help you 🙏

Rated 5 out of 5 stars

Solar panels look modern on house

Our solar panels give the house a bit of a sci fi vibe. In a good way, though!

8 August 2024
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

all black. in space there's no where you can hide. Black panels rule

Rated 5 out of 5 stars

The joy of Solar Panels

I wasnt sure that i actually really wanted solar panels it was just one of those things that Ithought might be a good idea and Imet with Nigel with a slightly negative attitude, however after he pointed out the benefits to the planet and the financial benefits to myself I decided to go ahead and from then on everything was carried out promptly and professionally from start to finish and is now up and running only 10 days from my original enquiry

10 September 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you so much. We are so happy another person cares enough about the planet as we do. only 7 billion more to go LOL

Rated 5 out of 5 stars

Complete Solar Power Solution

Excellent service from start to end - Nigel patiently and clearly took us through the technical details and made sure we were getting a solution that met our needs; the follow-up site survey suggested a couple of small changes; it was all installed and working a week later.

In addition, HCE are handling all the paperwork and dealing with the electricity supplier (who will hopefully soon be an electricity receiver!)

12 September 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you so much. A real pleasure all beit some scaffolding confusion. my apologies

Rated 5 out of 5 stars

Nigel and his crew made the whole…

Nigel and his crew made the whole process smooth and stress-free. Their expertise is truly valuable.

8 August 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

thank you Stella

Rated 5 out of 5 stars

Nigel visited us on a busy day and took…

Nigel visited us on a busy day and took great efforts to go through the installation and offered a very prompt service. Incidentally, we could not go ahead and he immediately refunded our deposit within 24 hours. He knew his stuff, was charismatic and instilled confidence and we would definitely go ahead with his company when we decide to go ahead. I wish him and his team and his customers the very best and a good, professional experience.

14 August 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Hopefully we can work together in the future

Rated 5 out of 5 stars

We are so excited about our solar…

We are so excited about our solar system now. The installers are fantastic; they are friendly and so very knowledgeable, and that took the stress out of the installation.

1 August 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

thanks Dan

Rated 5 out of 5 stars

How my Solar Panel and battery system…

How my Solar Panel and battery system would work was explained very well and my needs were analysed so that my system does exactly what I needed it to. The scaffolding, installers and electrician were all very good, polite and professional. I’m now very happy with my system.

17 July 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Well done for trusting the process

Rated 5 out of 5 stars

Fantastic Job.

The team was amazing, a young professional team on the job, the materials used are really good quality, well i cannot finish without mention Nigel the owner what is a very comprehensive and friendly person. My thanks and I will give my recommendation.

8 July 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Was a pleasure to do the job. thank you for the kind words

Rated 5 out of 5 stars

The guys were quick helpful and…

The guys were quick helpful and respectful. We have three small children running around the house so the job was really difficult for them. However they stayed until finished and it was raining so not easy. However we are delighted with the finished job and would definitely recommend homecomfort enterprises. Really happy with them great company to work with

8 July 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

thank you for your review

Rated 1 out of 5 stars

Nigel the fraudster

Nigel came to our house. Acting very charming gave us a good price and said we had to make a deal or he would leave unless we gave him a deposit. He manipulated me and my wife. We payed deposit of £200. Without telling us he decided it's too cheap and he said he returned the money however he hasn't. He is the biggest fraudster. After checking him he and his company he is a big lier also.

25 June 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you for your review and the contents of which are noted. We are surprised of your comments. The suggestion that any fraud has taken place. If you believe this to be the case then we suggest you contact the police immediately and report any such fraudulent behavior as that is the normal course of action one would take if a fraud had been committed, which we entirely refute. For the avoidance of doubt, I will try to explain to you the process of events having now investigated the same Nigel attended your property to investigate the possibility of installing solar panels and batteries at your home. After spending time with you in explaining the various options, Nigel suggested a tentative price subject to survey and should you wish to proceed with this survey, then a refundable deposit would be required in the sum of 200 pounds. This deposit was paid on the basis of it being fully refundable in the event that the project would be canceled for any reason whatsoever by both yourselves and of course Home Comfort Enterprises Ltd. A survey was arranged, and you were informed of the date and time, but in any event, Nigel did make you aware that the price agreed was subject to survey and would depend on the conclusions of the same. When analyzing the price that had been agreed, it became clear that the project had been grossly under costed and that there would be no point in attending the survey as the project would be rejected. Naturally, we should have contacted you to confirm the same however due to an oversight, we did not do so and this we of course apologize for not informing you of the cancellation of the survey. However, the refund was instantly completed and when you spoke to Nigel, he informed you of the same and also informed you that it would take between seven and 10 days for the 200 pounds to reappear on your account from which the payment was made. After you contacted him on several occasions, he did explain this to you numerous times. Just to explain that the banking system when paying by credit card or debit card is totally out of any retailers control and is entirely dependent on the banking system and that a little patience is required. Of course, we naturally understand that this can be intensely irritating for both you Consumer and us the retailer. We can only apologize for the banking system taking so long to refund your 200 pounds but no doubt this amount will reappear on your card very shortly. We believe Nigel has furnished you with a photograph receipt of the refund.

Suggesting that Nigel is a fraudster or our company being the same, we can only assume is said as a matter of frustration for not yet receiving your refund.

Of course, we understand that the inconvenience of not yet receiving your 200 pounds may cause you great financial difficulty however, once again we can only reiterate that we are not responsible for the United Kingdom banking system.

We are not a charity, and therefore, we are unable to proceed with a project which would end up costing our company for your benefit as no contract between the parties had been agreed upon. It is only natural for either party to cancel the same.
We wish you well with finding any appropriate company that you may employ for your own installation and if you still perceive that
A fraud has taken place. We advise you to contact the appropriate authorities.

In the meantime, we can assure you that the 200 pounds has been refunded

Rated 5 out of 5 stars

The Perfect Solar Company

I found and contacted HCE on the internet and was extremely sceptical on first meeting them as I had been deliberating solar panels for 5 years. having had many sales people none of which I trusted. Eventually I took the plunge with Home Comfort and am so glad I did. They were quick to fit, respectful and a pleasure to deal with. I was kept fully informed from start to finish via a live group whatsapp which proved incredibally helpful. I highly reccomend this company to anyone considering Solar panels and batteries. No hard sell, no pushy salesman wonderful explanation and the best price after seeing many different companies.

I cannot reccommend these people highly enough

IT WAS AN ABSOULOUT PLEASE TO DEAL WITH THEM EVERY STEP OF THE WAY

27 June 2024
Unprompted review
Home Comfort Enterprises Ltd logo

Reply from Home Comfort Enterprises Ltd

Thank you

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