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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that beds are well-made, sturdy, and even better than expected. Many people highlight the superb delivery service, describing the staff as professional, polite, and helpful, often going above and beyond by assisting with assembly and carrying heavy items. The overall service, from inquiry to delivery, is consistently described as brilliant, with efficient communication and quick delivery times. However, some customers also noted issues with missing parts or problems with the product upon arrival, such as a split headboard or non-functional joining clips. A few other people also felt that the delivery times were not always as promised, with one instance of a very late delivery.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the excellent quality and sturdy... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast delivery... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Service

Clients share positive opinions on service, highlighting the outstanding customer care and efficiency. Many... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the delivery teams for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upon contacting HD Beds their help & guidance was instant & they was very responsive throughout my purchase. They answered every query i had with great detail. They sent me images & videos to help me... See more

Rated 5 out of 5 stars

Highly recommend Hdbeds The whole experience from inquiring to ordering to delivery was brilliant Messages answered within minutes Delivery team were fantastic and very respectful of my propert... See more

Rated 5 out of 5 stars

Dealing with them and delivering all spot on and price . Product head board split joining clips not so great there where holes in the side of headboard for what looks like more sturdy fixing but non w... See more

Rated 5 out of 5 stars

I ordered ottoman bed after seeing it on another site for £1260. It was half the price on HD beds. I placed order on Monday it was delivered on Thursday. Communication about delivery time was excellen... See more


Company details

  1. #31 of 224 best companies in Bedroom furniture shop

Written by the company

Welcome to Heavenly Dream Beds, where we transform sleep into an art form. Our mission is to provide a premium, smart, and reliable e-commerce experience for beds and mattresses, driven by our unwavering passion for excellence. At Heavenly Dream Beds, we believe your bed is the centerpiece of your home. That’s why we offer an exceptional selection of beds and mattresses designed to cater to every unique style and preference. Our commitment to quality ensures that each piece is crafted with precision and care, making your bedroom a true sanctuary. We celebrate individuality by tailoring our bedroom furniture to reflect your personal style. Every product we offer is meticulously chosen to enhance your sleeping experience and provide unparalleled comfort. We value every customer and strive to make your shopping journey with us as rewarding and seamless as possible. Discover the difference with Heavenly Dream Beds – where your dream bedroom becomes a reality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

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Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick. Bed is beautiful. The instructions were not very clear I messaged then and they got back to me very quickly with a simple YouTube video on how to do the gas lift. Communication excellent

2 December 2024
Rated 5 out of 5 stars

Absolutely in LOVE with my new bed...

Absolutely in LOVE with my new bed frame, I genuinely did not expect the quality to be as good as it is! I spend a total of £566 (which included assembly) and it was worth every penny. I did not need a new mattress, however the one I already had fitted perfectly.

When I first placed my order I was away on holiday and needed to change my delivery date, I contacted the customer care team and within minutes they gave me two new dates to choose from without any fuss or hassle.

I have told all my friends and family about my new bed as well as uploading videos to my social media. I will 100% purchase from HDBeds again.

I purchased their "BUMPER PANEL BED WITH 65" HIGH HEADBOARD" double bed frame - plush cream.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Really good

Really quick delivery and overall good quality. Would recommend paying the extra and them putting it up though

14 November 2024
Rated 5 out of 5 stars

We are extremely happy with our new…

We are extremely happy with our new high headboard super king bed is lovely x very quick delivery .
There was slight tiny marking on fabric during delivery process .. and HD Beds replaced straight away. Cannot fault there services all staff so helpful .

21 December 2024
Unprompted review
Rated 3 out of 5 stars

Company is reliable, bed not so much

Company is reliable. Order went through OK, text received to confirm and delivered exactly when they said it would be.

So obviously the bed was dirt cheap (we paid £360 for a king) in comparison to well known brands. It was super simple to put together without instructions (of which there were none!).

We used our existing mattress which is a dream (pun intended), however as soon as we got this frame I was waking up with terrible back ache every single day and could barely roll out of bed.

The studs around the sides of the frame look really janky. It looks like a single panel of studs which are then bent (badly) to fit the shape of the bed. The panels which the mattress sits on doesn't fully cover so there's a gap under the mattress. The material looks and feels cheap.

Would I buy from HD beds again? No. But, if you need a cheap bedframe and quickly, HD beds are reliable in that sense.

I can deal with the fact it looks a bit cheap (because it was!), but I can't deal with the backache. I wish we'd never bought it and had saved for a better quality frame. Ce'st la vie!

21 October 2024
Hdbeds logo

Reply from Hdbeds

Thank you for sharing your feedback. We’re glad to hear that you found our company reliable, the ordering process smooth, and delivery punctual—these are aspects we pride ourselves on!

However, we’d like to address your concerns regarding the backache. The frame of the bed is designed to provide sturdy and level support for the mattress, and it does not impact posture or comfort directly. Backaches are almost always linked to the mattress being used rather than the bed frame itself. Since you mentioned using your existing mattress, it’s possible the issue lies there, especially if the mattress doesn’t suit your current needs.

Regarding the price, as a manufacturer selling directly to customers, we eliminate showroom costs and pass those savings on to you, which is why our beds are more affordable compared to well-known brands. Rest assured, affordability does not compromise the quality of our products.

We also note your comments about the design details and materials. These are subjective preferences, but we are committed to ensuring every customer is happy with their purchase. Our customer service team has already reached out to you, please let them know if there’s anything we can do to assist further.

Thank you again for your review, and we hope this helps clarify any misunderstandings. 😊

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