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Rated 5 out of 5 stars

Tim is brilliant at what he does. His knowledge of cruising especially and MSC is the reason we book with him. We’ve found communicating with MSC difficult - Tim takes the stress of that out. Thank... See more

Company replied

Rated 5 out of 5 stars

I have booked a few cruises with Tim at Heacham Travel, and honestly, he’s amazing! He always finds us the best prices, and his service is super quick, efficient, and genuinely friendly. Whether... See more

Company replied

Rated 5 out of 5 stars

Sharon from Heatcham travel provided an excellent service,she really was very helpful,explaining in detail and via email tickets,itinary details. We are a family of 7. ( 3 Adults,4 children) We had... See more

Company replied

Rated 5 out of 5 stars

Thank you to Sharon from Heachamtravel for organising our cruise recently, we had a fabulous time. Sharon sourced the perfect cruise for a great price at just the right time, with a great deal of know... See more

Company replied

Company details

  1. Cruise Travel Agency
  2. Travel agent

Written by the company

We are a small, independent travel agency. A team of 4, we have extensive knowledge of cruise and travel and aim to provide exemplary service. Our dynamic and supportive working environment enables us to draw on our personal experiences and specialisms gained over many years of our own travels on diverse holidays to familiar and lesser known destinations. This in turn ensures we can confidently assist with organising your holiday. As a member of the Hays Travel Independence Group, we work with over 300 partners, meaning that we can turn your dreams to reality and then future memories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Tim is brilliant at what he does

Tim is brilliant at what he does. His knowledge of cruising especially and MSC is the reason we book with him. We’ve found communicating with MSC difficult - Tim takes the stress of that out. Thank you. Would highly recommend.

11 January 2026
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thanks very much Christian, always a pleasure

Rated 5 out of 5 stars

Excellent personal service

Tim has once again gone above and beyond in helping me every step of the way to book a once in a lifetime holiday to Canada/alaska, he has been available every time I had a question and has worked to get the best deal including the gold leaf service on the rocky mountain train, thank you once again, I would highly recommend and wouldn't dream of booking with anyone else.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

My holiday Guru.

Sarah has sorted numerous holidays for us now and all have run smoothly with no issues, nothing is too much trouble, she is now my go to holiday guru, would definitely recommend.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Smashing Sharon

We have recently booked 3 different holidays with Sharon and went on our first. Sharon was super helpful and supportive with bookings and went through options and different costs which was needed since hadn't been on holiday for a few years so had no clue where to start!
Sharon was super attentive and checked in during the run up to going away to ensure had received everything we needed and also was able to give us some recommendations of what do/see.
The flights were smooth and the hotel was absolutely lovely, really central to everything we needed too.
I would definitely recommend following the Facebook pages for live deals and packages if you are looking for inspiration, I found the whole process stress free and great.

9 November 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Hi Meghan, thank you for your lovely review. It's great to hear of the very positive experiences you've had booking your holidays with Sharon. I'm super proud to have Sharon as part of my team. On behalf of both Sharon and myself, thank you again; we look forward to working with you in the future!
Tim - Director of Heacham Travel

Rated 5 out of 5 stars

Above & Beyond

Above & Beyond! What a brilliant, slick and professional service we received from Tim. He came to the rescue when we had to change our travel plans last minute. We are now enjoying a fabulous upgraded cruise for our anniversary and couldn’t ask for more. Will definitely be booking with Tim again soon, thank you!

29 October 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Wow Scott thanks so much for the lovely review! As I said to Sara was a pleasure helping - enjoy the rest of the cruise and look forward to working with you in the future

Rated 5 out of 5 stars

Tim has been amazing

Tim has been amazing , from arranging a cruise a few days after our holiday was cancelled, to organising tickets, and even managed to get us an upgrade .
Definitely recommend , easy to get hold of and communication was a breeze.
Will be using Tim for all of our holiday plans going forward .

30 October 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thanks so much Sara, it's been a pleasure helping - have a fabulous anniversary cruise!

Rated 5 out of 5 stars

Sharon from Heatcham travel provided …

Sharon from Heatcham travel provided an excellent service,she really was very helpful,explaining in detail and via email tickets,itinary details. We are a family of 7. ( 3 Adults,4 children) We had our 1st family holiday in cyprus and enjoed every minute. Thank you Sharon x

29 May 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thank you so much for your lovely review Lisa x

Rated 5 out of 5 stars

Thank you to Sharon from Heachamtravel…

Thank you to Sharon from Heachamtravel for organising our cruise recently, we had a fabulous time. Sharon sourced the perfect cruise for a great price at just the right time, with a great deal of knowledge Sharon was able to advice us on all aspects of the destinations etc,. We would definitely use Sharon again, in fact she is currently looking for our next break for us. Exciting times…. Thank you Sharon.

4 October 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thank you for the lovely review Theresa; it's really lovely to hear of your fabulous experience with Sharon

Rated 5 out of 5 stars

Excellent experience with Sharon!

Sharon has been excellent in helping me to organise a lovely relaxing short break, nothing was ever too much trouble. Sharon looked at various hotel options, different dates and operators to ensure that I got the best experience for a good price and maximised our time on a mini break. Always efficient and timely with communication and I would recommend to anyone 😊

23 September 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thank you for the lovely review Charlotte :)

Rated 5 out of 5 stars

Tim is amazing

Tim is amazing , he is so helpful and gets done so quickly! I reccomend him to all my friends because he is so good .

21 October 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Wow thank you Anita!

Rated 5 out of 5 stars

Amazing, friendly, efficient service

I have booked a few cruises with Tim at Heacham Travel, and honestly, he’s amazing! He always finds us the best prices, and his service is super quick, efficient, and genuinely friendly.

Whether it’s been a simple cruise getaway or a big multi-family cruise, Tim has made everything so easy and completely stress-free. We wouldn’t book a cruise anywhere else — highly recommend Tim and the fantastic team at Heacham Travel! 🚢✨

16 October 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thanks so much Careena :)

Rated 5 out of 5 stars

They know their stuff at Heacham Travel

This is the 1st time we've used Heacham Travel & I can highly recommend them. Tim offered a friendly and knowledgeable service. Nothing was too much trouble. He responded to any questions without delay. He listened to our requirements and went above and beyond our expectations.😀

10 October 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thanks Dee, it's been a pleasure helping you find a lovely holiday :)

Rated 5 out of 5 stars

Always my first port of call for our cruise bookings

We have booked a number of cruises through Tim at Heasham Travel and I wouldn't hesitate to recommend.
The knowledgeable, helpful and friendly service received is combined with competitive prices.
Always my first port of call for our cruise bookings.

27 September 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thanks so much Ann, always a pleasure

Rated 5 out of 5 stars

Good personal experience

Good personal experience, took time to explain things to me and rang when requested. Helped with selecting right room and giving all needed details

20 September 2025
Unprompted review
Rated 5 out of 5 stars

The best Travel Agent

We have booked numerous holidays with Tim from our short breaks , large party bookings & even our son’s honeymoon. Tim is always so helpful, informative and eager to help. Tim’s prices are also the most competitive I have seen & I have no hesitation recommending him to others.

5 September 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thank you so much, always an absolute pleasure to help :)

Rated 5 out of 5 stars

We wanted to dip our toes into the…

We wanted to dip our toes into the cruise waters after many years of beach holidays and city breaks, we found this company on Facebook, read some posts from other cruise goers and knew straight away that we would trust our holidays with them.
We have enjoyed a further four bookings, looking forward to couple more next year too, nothing is too much trouble, everything is explained in an easy to understand conversation and they can tailor a holiday for making memories.
Every time someone mentions a holiday, I tell them to call Heacham Travel first.

3 March 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thank you Phil :)

Rated 5 out of 5 stars

First Class Service

I have booked a number of cruises with Tim from Heachamtravel, he is so informative and always trying to get you the best deal. The prices are very competitive , and so easy to book . My latest booking is a short break in Milan , with a train trip through the Swiss Alps, Tim has organised everything was so easy and quick, with itinerary , tickets , booking confirmation sent so quickly.
It’s always a pleasure to book through Heacham travel , you know you can rely on them !

31 August 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thanks so much Linda, always a pleasure to help

Rated 5 out of 5 stars

We have booked cruises with this…

We have booked cruises with this company many times. A total professional service received at all times. A friendly service at all times. Highly recommended when booking your next cruise.

1 March 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thanks so much Andy, really appreciate the review

Rated 5 out of 5 stars

A Fantastic Competitive, Very Personable Travel Company

I did my first booking with Tim in 2020 and haven’t booked with anyone else since. I mostly book MSC cruises, although I have also booked Sun holidays and city breaks. His expertise is second to none, and Tim always posts me hard copies of my paperwork as I like to have that back up with me when I travel. Tim always offers me very competitive prices and I would have no hesitation in recommending Heacham Travel to anyone looking for that personal service. I have two holidays booked for September 2025 a 7 night cruise on MSC Virtuosa in the yacht club and a 4 night break to the five star villa Venezia in Benidorm, on both holidays I had specific requirements including flights times, private transfers and Tim arranged everything for me, providing a stress free service.

31 August 2025
Unprompted review
Heachamtravel logo

Reply from Heachamtravel

Thank you :) Enjoy your cruise

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