It was Ashli for her kindness to customer support and her knowledge and willing to assist me in my time of need with computer problem(s). I commend your HR for finding employees of the likes of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had just bought a classic car and the seller was insured with Heacock already, I had called land spoken to Kaitlyn and he thin 10 mins she had my new policy all set up and I was fully insured ready... See more
Company replied
Amanda was amazing. She did a very good job helping me get all the required information needed to get the policy enforce on my classic cars. As a previous Haggerty insurance customer, I can only s... See more
Company replied
I've been dealing with Heacock Classic for more than 25 years. They understand classic performance cars, are very helpful and always available. I've shopped around. The price is fair and the advice... See more
Company replied
Company details
Written by the company
Heacock Classic Insurance is here to provide personally tailored specialty insurance for your Antique, Classic, Collectible, Race or Exotic Collector Vehicles that are living the “Collector Vehicle Lifestyle.”
Contact info
250 Century Parkway Suite 425, 08054, Mount Laurel, United States
- (800) 678-5173
- info@heacockclassic.com
- heacockclassic.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service and…
Great customer service and knowledgeable. Great classic insurance market for collectors need
29 May 2025
Reply from Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Easy Peasy
easy to set up and appointment. Steve was very informative and helped with questions about North Carolina Collector Car insurance weirdness.
3 June 2025
Reply from Heacock Classic
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
Almost lost a long time customer.
My very serious issues began when I had to contact Heacock to remind them that I had never received a renewal for my classic motorcycle. Even then it took nearly two additional weeks consisting of multiple instances of holding the phone endlessly waiting for someone to maybe answer. By the time Heacock reached out, my previous Heacock motorcycle policy had expired. Very likely I am not the only one with this problem. Clearly those in charge at Heacock did not have their eyes on the ball.
Ryan Schroepfer, who helped me work through obtaining the new policy while remaining friendly, calm, and knowledgeable, provided excellent guidance for the renewal. Thanks Ryan!
22 May 2025
Reply from Heacock Classic
Thank you for taking the time to share your experience. We sincerely apologize for the delays and frustration you encountered while trying to renew your classic motorcycle policy. This is not the level of service we strive to provide, and your feedback is being shared with our team to help identify and correct the issues that led to this breakdown in communication and support.
That said, we’re very glad to hear that Ryan Schroepfer was able to assist you with professionalism and care. We’re proud to have him on our team and will be sure to pass along your kind words.
We truly value your business and are committed to improving our processes to ensure a smoother experience in the future. If there’s anything more we can do to assist you, please don’t hesitate to reach out directly.
Steven was great
Steven was great. He called on time for our scheduled call. The reason it's 4 stars instead of 5 is because I had tried to call the number on the website and held for a very long time and was never able to get a person on the phone.
3 June 2025
Reply from Heacock Classic
Thank you for the feedback, Paul. We are pleased to know you had a great experience with Steve. However, we are sorry to hear about the trouble you encountered with using the phone number on our website. We will pass this feedback along in order to correct this for the future.
The interaction with the insurance agent went really smooth and helpful whenever I need some advice.
The sales person on the other end was helpful in order to obtain a new policy.
28 May 2025
Reply from Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
friendly helpful agent
22 May 2025
Reply from Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Reply from Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Reply from Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Heacock messing up
I’ve been with them since 2013 never had wreck no claims today may 17 2025 I get a cancellation notice no phone numbers no one to complain to except heacock President Paul Choi ? I called American modern they said since they not working with heacock they cancelling ? Wtf three people five numbers still on hold all their agents are busy all day long ? Maybe it’s class action lawsuit time heacock your butts need to procure insurances for customers that are in good standing crappy business practices
16 May 2025
Unprompted review
Reply from Heacock Classic
First and foremost, thank you for being a loyal Heacock Classic customer since 2013 — we sincerely appreciate your long-standing relationship with us. We’re truly sorry for the frustration and confusion you’ve experienced.
We understand how upsetting it is to receive a cancellation notice without feeling like there’s a clear path to resolution. We never want our customers to feel confused or upset. Please feel free to contact us on our direct line at 800-678-5173 to further discuss this.
Ryan Schroepfer is the best
Ryan Schroepfer is the best. He was talking and explaining to me all the steps very clearly. Thanks Ryan!
8 May 2025
Reply from Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
I’ve been a longtime member ofHecock…
I’ve been a longtime member ofHecock classic. I was very disappointed when my policy expired seven days after I didn’t get my bill paid and you dropped me. Then when I re-signed up, it was almost $200 more. Pretty shitty for a long time customer. The policy I have now is slightly better than what I would get with Haggerty. Do better Hecock
12 March 2025
Reply from Heacock Classic
Thank you for being a longtime member of Heacock Classic — we truly value your loyalty and are sorry to hear about your recent experience.
We understand how frustrating it can be when a policy lapses unexpectedly and rates change upon reinstatement. While we do our best to provide ample notice before a policy expires, we recognize that life gets busy, and sometimes payments can slip through the cracks. Unfortunately, when a policy lapses, it can impact the rating structure when re-issuing coverage — and that may result in a premium difference.
That said, we never want our longtime clients to feel let down. We’re always reviewing ways to improve our service and communication, and your feedback will be shared with our team. Again, we apologize for this inconvience.
The gentleman we spoke to was very…
The gentleman we spoke to was very knowledgeable and very helpful thank you
13 May 2025
Reply from Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Reply from Heacock Classic
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
The company was able to insure my…
The company was able to insure my classic vehicle, and I was impressed with that, however I feel they could do better with road side assistance, in other words I should not have to pay out of pocket, and then be reimbursed later.
9 May 2025
Reply from Heacock Classic
Thank you for the review, Ronald. We will pass your feedback along in order to better enhance our policy for the future.
In my 92 years
In my 92 years, this was the most painless, and efficient sales agent I've ever worked with. Many many thanks, Steven...
2 May 2025
Reply from Heacock Classic
Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!
Great interaction with the agent
The agent that worked with me was straightforward and took the time to explain the coverage in detail. I received very detailed information on the specifics of my policy, and the cost breakdown. I never felt pressure or rushed to make a decision.
6 May 2025
Reply from Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Company rep was extremely helpful
Company rep was extremely helpful. It was a pleasure to do business with your company.
2 May 2025
Reply from Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Jennifer got my policy quickly and…
Jennifer got my policy quickly and patiently. I was able to do all the paperwork online and then just review it with her. A couple of photos later I had my policy. I'm glad a friend of mine referred me to Heacock.
2 May 2025
Reply from Heacock Classic
We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!
Josie was a great service rep and made…
Josie was a great service rep and made all the changes needed with efficiency.
3 May 2025
Reply from Heacock Classic
Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!
Steven Coates is awesome
Steven Coates is awesome! He explained my policy in a very thorough manner and made me feel like I was making the right choice going with Heacock Classic to protect my 67 mustang!👊
28 March 2025
Reply from Heacock Classic
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
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