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Rated 5 out of 5 stars

Genuinely a brilliant site. Really easy and the venue they found was excellent. Had lots of interest from others but was easy to see which venue would work for our requirements.

Rated 5 out of 5 stars

We used HeadBox for one of our mid year company offsites. Despite reaching out last minute, and having a very specific brief, HeadBox and the their awesome account management and event manageme te... See more

Rated 1 out of 5 stars

Headbox approached us and insisted that our space would be very popular. After 6 months of diligent daily pitching (and 100hrs+ of work) we are nowhere near recouping our costs, let alone making a pro... See more

Company replied

Rated 5 out of 5 stars

An amazing experience. I put my requirements in for my desired PDR. I wasn’t expecting to receive such fabulous recommends and contacts from some fabulous vendors and events/ restaurants. This took... See more

Company replied

Company details

  1. Event technology service

Written by the company

We're on a mission to bring people and spaces together to make brilliant things happen, everywhere.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy event support

Despite a short lead time, nothing was too much trouble for the team at Headbox. Quick and easy comms, with great resolutions, huge thanks to Max to helping us pull off our event!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Video Proposals

Great to be able to send out as part or separately a tailormade video or proposal - shoes the customer journey and can be translated too!
We are now planning our second dolls house....

13 February 2025
Unprompted review
Rated 5 out of 5 stars

An Absolute Breeze with Outstanding Results!

Working with HeadBox 3D has been an incredible experience from start to finish! Right from the moment I requested a quote, I received a call from Gan, one of their representatives, within an hour. Gan was invaluable and patient, guiding me through the process with professionalism and care. This project was deeply personal and important to me, and I wanted everything to align with my vision. Gan’s friendly and approachable manner made addressing all my queries an absolute breeze.

The 3D coordinator James was equally understanding and patient, offering invaluable guidance on designing a virtual tour for my college. The pre-shoot session with James was incredibly insightful, helping me prepare effectively for the shoot. Shoko, the photographer, truly impressed me with her talent, professionalism, and meticulous attention to detail. She has an amazing eye for what works best, offering thoughtful suggestions to ensure the outcome exceeds expectations.

I was absolutely thrilled with the final output – it surpassed anything I could have imagined. The entire team at HeadBox 3D clearly knows their craft and understands exactly what is needed to deliver a world-class result. I have no doubt this virtual tour will be a fantastic addition to our college website, particularly for international and domestic students who may be unable to attend open days in person.

Thank you, HeadBox 3D, for making this process seamless and rewarding. I highly recommend their services!

7 January 2025
Unprompted review
HeadBox logo

Reply from HeadBox

Such nice words Sid! It's been a pleasure working with you, we have passed your feedback on to the team

Rated 5 out of 5 stars

Sophia was amazing to work with

Sophia was amazing to work with, she understood the brief and provided some amazing options. The event was a success. Really looking forward to working together again in 2025

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Abbii was very patient and provided…

Abbii was very patient and provided great options within our requirements. I was able to contact her conveniently via phone and received quick responses from her via email as well. I'm extremely satisfied!

12 November 2024
Unprompted review
Rated 5 out of 5 stars

I wish I knew this company existed sooner!

The staff at headbox were so easy to work with, to communicate with, over zoom or email. They took all of the hard work away from planning our end of year party. We had several venues to choose from which surprised me with our smaller budget. We ended up with a whole venue hire, in a great location. The venue staff were superb, the handover between HeadBox to the venue was seamless. I will definitely use HeadBox again and have been recommending them to colleagues.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Events come to life with Headbox

We recently used HeadBox to organise our company’s end-of-year event, and we couldn’t be happier with the results! Mimi was exceptional in sourcing the perfect event location that perfectly suited our vision. She took the time to understand our needs and found a venue that set the tone for an unforgettable celebration.

Jess went above and beyond in managing every detail leading up to the big day. From coordinating with vendors to ensuring everything ran smoothly, her meticulous planning and follow-ups after the event made the whole process stress-free.

The professionalism, creativity, and seamless execution by the HeadBox team truly brought our event to life. Highly recommended for anyone looking to make their next event a standout success!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Headbox - They delivered an exceptional experience

We were extremely impressed with Ali and her team at HeadBox. They delivered an exceptional experience, providing us with multiple tailored proposals for our dinner, accommodation, and meeting requirements—all within a tight turnaround of just 24-48 hours.

The team’s efficiency and professionalism ensured that we secured a solution that exceeded our expectations. The chosen venue provided dinner, accommodation, and a meeting room all in one convenient location, close to our office, with exceptional service throughout.

Ali and her team made the entire process seamless, and the outcome was met with unanimous approval from our executives. Highly recommend HeadBox for their outstanding service and ability to deliver under pressure!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great venue sourcing exactly to brief!

Great venue sourcing from Headbox suitable to my brief, which saved me so much time! Seamless contract and payment process, and very happy that the venue we chose came under budget for such a luxury experience. 10/10!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Top Agency to work with as a venue

Have worked with Headbox as a Group of Venues for 3+ years and it has been fantastic!
Such an engaging and positive team - all of our venues have benefitted and we have some great repeat clients now - the whole sales team have been to visit multiple properties for their own product knowledge.
Have been a pleasure to work with! RL

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Professional Team at Headbox

I recently had the pleasure of working with Headbox for a corporate event, and I was thoroughly impressed with their professionalism and dedication.
From the initial planning stages to the execution of the event, the Headbox Team were friendly, flexible, and incredibly accommodating.

I highly recommend Headbox for anyone planning a corporate event.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Simple, easy and cost effective

Super easy to work with. Shared a list of beautiful venues I hadn't even heard of before and have been in the industry for a while. Make it seem less and easy!

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Money hungry and misleading

Very quickly building a bad reputation in the industry.

Persistent sales staff to sign on venues in a misleading manner with promises to increase revenue.

After months of using the platform and receiving not a single booking we brought the issue to their attention only to be met with careless, defensive and argumentative responses. Basically they reverse the blame and don't care about the service they're providing since they've locked you into a contract.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Really awful company - avoid especially if you’re a venue

Really awful company who have no care for their clients and only want to make as much money as possible by ripping independent venues off. The subscription fee is enormous, we declined the sign up only to be chased repeatedly by a salesman who told us we could pay in installments with the promise of lots of events which would pay it back. We agreed to give it a go however after being on there for a year there were no events in our venues area, and despite the lack of demand they failed to tell us this when we signed up. Our venue has closed, we are hoping to move site so requested to pause and delay until we have signed a new lease and have instead been offered a 3D virtue tour (cost £2000) to be paid upfront despite not having a venue.

Honestly if you are a venue I would avoid like the plague. There are much better event platforms out there who charge fairly as and when you have an event, instead of this soulless, badly designed and managed corporation.

1 October 2024
Unprompted review
HeadBox logo

Reply from HeadBox

Hey Jess,

Thank you for taking the time to share your feedback with us.

From my understanding, in your case, we offered to extend the contract to align with the opening of your new venue, as well as the flexibility of an open contract that could commence at a time of your choosing. Additionally, we proposed transitioning from Lead Feed to a 3D model for your venue, free of charge, as a gesture of goodwill to address your disappointment with the Lead Feed experience.

I’m truly sorry to hear about the challenges you faced with our service. This is not the experience we strive to provide our clients, and we are actively incorporating your feedback into our plans for next year to improve our offerings.

Our goal is to support independent venues and help them tackle their daily challenges, so it’s disappointing to know we fell short in your case. Please know your feedback is invaluable to us and will help us do better moving forward.

Thank you again for sharing your thoughts.

Best Wishes,

The Customer Success Team

Rated 5 out of 5 stars

Awesome!

From A-Z, the events planning team from Headbox were really helpful and responsive throughout the process.

I would recommend any event planning professional or anyone that has a general scope that involves event related projects to give them a go.

1 October 2024
Unprompted review
Rated 3 out of 5 stars

Mixed overall experience

We recently engaged Headbox for our clerkship recruitment cocktail evening in Sydney CBD, hoping to benefit from their event planning expertise. While their initial service was helpful in providing a range of venue options, we found that their suggestions didn’t fully meet our criteria—many were not exclusive enough for our needs. After several rounds of briefing, we ultimately decided on a venue that we had already sourced independently.

Headbox handled the coordination with the venue well and put us in touch with This Space, their styling supplier. This Space managed the decorations, which included candles and flowers, and while the setup was pleasant, it didn’t quite meet the level we had expected given the cost of their services. On the positive side, it was convenient to have them manage the setup and pack-up logistics, which saved us time and effort.

Unfortunately, we encountered several issues on the financial side. Headbox missed the payment deadline of the venue’s invoice, which caused additional stress. Despite reassurances from our event coordinator, the issue was not resolved promptly. The venue manager had to follow up multiple times, and we eventually discovered that Headbox’s accounts team had misinterpreted the invoice deadline. This led to a substantial delay in payment, creating last-minute pressure as the event was at risk of cancellation.

Overall, while Headbox provided some value through coordination and supplier connections, the administrative mishap left a poor impression. We were disappointed by the stress this created in what should have been a smooth process.

5 September 2024
Unprompted review

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