I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... See more
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I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... See more
Company replied
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... See more
Company replied
Just purchased my second pillow from Headleveler for travel. Great size for transporting on a trip or weekend getaway and I love the handy travel bag. So happy that I listened to my chiropractor and p... See more
Company replied
Company details
Written by the company
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Contact info
202 Brunswick, H9R 5P9, Pointe-Claire, Canada
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
These are the most comfortable pillows…
These are the most comfortable pillows we've ever slept on. We have them in our home and in our holiday trailer.
16 December 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Jack!
Thank you very much for your 5-Star Review. We love hearing from you and value you as a long-time customer. Wishing you all the best in 2019! Desiree :>
Desiree went above and beyond when I…
Desiree went above and beyond when I was placing my order. This is my 2nd pillow and both times I would give them 5 stars
9 December 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Dear Judy,
Thank you very much for your 5-Star Review. We appreciate you taking the time to submit your review. Hearing from you means the world to us, and we truly appreciate you being such a loyal customer. Cheers! Desiree :>
It has been less than a week but the…
It has been less than a week but the pillow seems to have a positive effect. I ordered online, it was not particularly user friendly but the order went through and i received the pillow shortly therafter
6 December 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Thank you Mr. Di Salvo for taking the time to leave us your positive review!
We absolutely love hearing from our customers, and we truly do our very best to provide you with a curated, made-to-measure pillow and speedy service. Please do not hesitate to reach out if we can be of help to you in the future. Desiree :>
Love the pillows
30 November 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Leslie!
Thank you very much for your 5-Star Review! We really appreciate you being such a loyal customer! :>
All the best to you, Desiree
I love my pillow
I love my pillow which I have been re-ordering for years and the service is always excellent.
30 November 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Marg,
Thank you so much for your 5-Star Review. We are truly really happy that you love your pillow! Please do not ever hesitate to reach out if we can be of help! All the best! Desiree :>
Best Night's Sleep!
Desiree was a very knowledgeable and helpful consultant - she told me which number to purchase and I've had the best sleeps in the past 20 years. Bravo!
11 November 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Lisa!
Thank you very much for your 5-Star Review! We are absolutely thrilled to hear that you are happy with your new pillow and that you are enjoying it! We take great care in trying our very best to provide you with the best-fitting pillow. Wishing you all the best, Desiree :>
Already using one at home
Already using one at home, needed one for travel. Now I'm all set and it has reduced my migraine by 50%.
Manon
9 November 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Manon!
That's great news! Thank you very much for your 5-Star Review. We are very happy to hear that your pillow is giving you some relief and that you now have the Travel pillow. Thank you for being a loyal customer, Desiree :>
Good
Customer service with Desiree was great! She individually reviewed the orders and suggested a different pillow number from the computer generated one when she thought that would better fit my needs. It's my first time buying a pillow with them so I took her suggestion.
I held off on writing a review to give myself time to adjust to the pillow because I really wanted to like it. However, after a few weeks I still find it mostly uncomfortable. Perhaps the pillow is too low. I'm not sure. But it's really a shame. Perhaps this pillow is better suited for some people than others.
Edit: I really appreciated the effort made by Desiree to help me resolve the issue. I increased the thickness size of the pillow and found it to be much more comfortable than before. The attention to customer feedback is definitely above average.
9 November 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hello, I am very sorry to read your review. Please feel free to contact me so that we can work something out for you. We truly want you to be happy with your pillow. Let's see if we can do something or figure out if you received the incorrect thickness and also to make sure the pillow the pillow is in the proper position. I would be happy to help you with this. Desiree :>
1-800-668-8550
Very good service
26 October 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Ginette! Thank you very much for your 5-Star Review. We always love to hear from our customers, and we are happy you are pleased with the service and your pillow! Desiree :>
Bonjour Ginette, Merci beaucoup pour votre commentaire positif. Il nous fait toujours plaisir de recevoir les commentaires de nos clients et nous sommes tres heureux que vous etes une cliente satisfaite. Merci, Desiree :>
Excellent product!
Excellent product, outstanding customer service! Highly recommended!
24 October 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Camelia! Thank you very much for your 5-Star Review. We are thrilled that you are happy with your new pillow.
Best regards, Desiree :>
Having had back and neck issues all my…
Having had back and neck issues all my life, this has been my pillow of choice for 10 years.
And I have a travel size one that goes on a dozen work trips per year.
I order a new regular and travel sized pillow every 18 months (the old ones are still good for spares)
21 September 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Stephen,
Thank you so much for taking the time to make such an awesome 5-Star Review. We are so pleased to know that our pillows are helping you. We truly appreciate you being such a loyal customer. Best regards, Desiree :>
love our pillows we all have one in our…
love our pillows we all have one in our family and they are amazing!
20 September 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Dear Karla Maria,
Thank you very much for your 5-Star review. We are absolutely thrilled you and your family are happy with their pillows. As a family-run business, we truly care about our customers and love hearing directly from you. Wishing all the best, Desiree
Very good customer service
Very good customer service. Very pleased with my pillow.
6 June 2018
Unprompted review
This pillow is the best pillow ever
28 May 2018
Unprompted review
Excellent service over the phone
Excellent service over the phone. Real rapid delivery (less than 48 hours) between the order and the delivery
23 May 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Patrick!
Thank you very much for your 5-Star Review. We are truly pleased that you are happy with your pillow and our service!
Hope you enjoy your custom-pillow. All the best to you, Desiree :>
Excellent customer service and…
Excellent customer service and excellent pillow quality. I have a bad neck and it is the best pillow for support I have found.
16 April 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Larry,
Thank you very much for your 5-Star Review! We count you as a valued customer and are so happy the Headleveler pillow gives you the comfort and support you need for your neck. Wishing you all the best, Desiree
Reply from Headleveler | Ortho-Cerv
Hi Ms. Pean!
Thank you very much for your 5-Star Review. It is great to hear that your Headleveler / Ortho-Cerv pillow is working well for you! We love hearing from our customers and appreciate dealing with you! Best wishes, Desiree :>
100% satisfaction
Service rapide! Oreiller fantastique!
Satisfaction à 100%
9 March 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Boujour Isabelle! Merci beaucoup pour votre commentaire positif. Nous sommes tres heureux que vous etes une cliente satisfaite. Au plaisir de vous servir, Desiree :>
LOVE!!!
LOVE!!!! After 2 nights of sleeping on my new pillow, my neck/shoulder pain is completely gone! My husband says he has never slept better! I've been raving to anyone who will listen <3
25 February 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Viviane!
Thank you very much for your 5-Star Review. Absolutely great news that Headleveler pillows are helping you and your husband. We love hearing from our customers and are thrilled to know that you are enjoying great restorative sleep!
Love my ortho-cerv pillow
my chiro recommend this pillow for my neck problems I’ve had from a boating accident and what a difference it made, I wake up without the pain I used to. I got one for my husband and it reduced his shoulder pain and helped with his snoring. I just purchased one for my father and within a week it has helped his neck pain from a car accident and he sleeps better. I never travel anywhere without my pillow.
19 February 2018
Unprompted review
Reply from Headleveler | Ortho-Cerv
Dear Carole!
Thank you so much for your glowing review of our pillows. We are absolutely delighted that you and your father have enjoyed such positive results from our pillows. As a family-run business, we truly care about each and every one of our customers and do our very best to offer quality pillows. All the best to you and your Dad, Desiree :>
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