Exceptional customer service from Giles at this company. He replied to a query over a bank holiday weekend and solved the problem with my elderly parents pump in their fish pond. After my initial e... See more
Company replied
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See what reviewers are saying
Recently dealt with Giles, their Lake Specialist, regarding my lake which is silted up. He talked me through the science of it all and we've come up with a plan! Absolutely first class in his approach... See more
Company replied
David Fernandez has created a medium to small sized pond with a water cascade for us in our garden in Longworth, Oxfordshire. The initial concept was in consultation with Giles Head but the execution... See more
They are an excellent and knowledgable company who are very supportive and responsive. We have used them for many years. From creating a pond from scratch to monthly maintenance, repairs and advice t... See more
Company replied
Company details
Information provided by various external sources
We offer pond advice, troubleshooting, pond consultancy, pond maintenance, pond cleans and a quantity survey service. Our staff come out to your pond to review your individual needs.
Contact info
United Kingdom
- 03302 234847
- headsquared.co.uk
4.8
Excellent
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well deserved 5 stars
Well deserved 5 stars. Thoroughly professional and highly recommended.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Karen
Thank you for your positive review. It is great that you feel you can recommend us to others.
Best wishes
Tim
Reply from Head Squared Aquatics
Hello Brenda
Thank you for your positive feedback. Great customer service is our core philosophy and it is brilliant to hear that we are meeting our client's expectations.
Best wishes
Tim
A safe, professional and reliable pair of hands
We have a reasonably large koi pond which we have had for around 8 years. During that time I have found it very difficult to find a reliable expert to maintain it. Since I found Harry from Head Squared, the pond has never looked better, the fish are in good health and I don't have to worry about pond maintenance. Even when we are away on holiday or travelling Harry keeps on top of it. Well done Harry and Head Squared Aquatics.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Gerry
Thank you for your kind words. We work hard to ensure we provide the best possible standards in our industry and are pleased when we can help improve our client's ponds.
Best wishes
Tim
Excellent Service
Harry our pond technician is brilliant, he is polite, friendly and informative. We would have no hesitation in recommending Head Squared Aquatics to our friends and family. Thank you.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Penny
Thank you for your kind words about Harry. We work hard to ensure we provide the best possible standards in our industry and are pleased when we can help maintain our client's ponds.
Best wishes
Tim
Excellent service
Excellent service - hard working and very easy to work with.
Would strongly recommend to anyone
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Sara
Thank you for your positive review of our services. We work hard to ensure we provide the best possible standards in our industry and are pleased when we can help our client's ponds.
Best wishes
Tim
The Bushby Pondthe
Harry has come and serviced the Pond three times and he has been fantastic! The pond has been a great success since your firm remade it. I would have no hesitation in recommending you to my friends. A friend asked me if you make/remake/repair small water features , I wasn't sure if you do, can you let me know please.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Melissa
Thank you for your positive review of our services. We work hard to ensure we provide the best possible standards in our industry and are pleased when we can help our client's ponds.
Yes, we work with water features from the very small right up to commercial features. I have asked our Regional Manager responsible for your region to contact you to discuss your friend's requirements. Alternatively, please feel free to pass on our contact details to your friend.
Please, do not hesitate to contact us if you need any further information.
Best wishes
Tim
Head Squared are great!!!
Head Squared are great!!!! The fish pond was already installed when we bought our house and we did not know how to look after the fish. We leave nearly everything to Head Squared - they maintain the pond on a monthly basis, ensuring it is clean and running well. If we have any concerns regarding the fish, they are only a phone call away for advice.
They are always friendly and no hard sell - we trust their advice and would not hesitate in recommending Head Squared.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Christina
Thank you for your positive review of our services. We work hard to ensure we provide the best possible standards in our industry and are pleased when we can help our client's ponds.
Best wishes
Tim
Harry knows our pond
Harry knows our pond, what we want to achieve and works with us to achieve it.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Dear Dr Wise
Thank you for your positive review of Harry's pond maintenance services. We work hard to ensure we provide the best possible standards in our industry and are pleased when we can help keep our client's ponds at their best.
Best wishes
Tim
Top marks
Head Squared have helped me create and maintain a great natural pond full of plants frogs and newts. We love what they have done for us.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Paul
Thank you for your positive review of our services. We work hard to ensure we provide the best possible results for our clients.
Best wishes
Tim
Reply from Head Squared Aquatics
Hello Andy
Thank you for your kind words. We are pleased that you would recommend us. Your support over many years working with us is much appreciated.
Best wishes
Tim
Great Pond Service
Excellent service as always. Harry always does an exceptional job.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Jim
Thank you for your kind words. Harry has been an exceptional member of our team for many years now and is a great asset. We are glad you are consistently happy with the service we provide.
Best wishes
Tim
Pond clean and new filter
I was very impressed with Martin and his assistant. The work was completed exactly as agreed. They were very efficient, everywhere was left neat and tidy. The new filter is working really well. The pond is lovely and clean. I would certainly recommend them.
28 March 2018
Unprompted review
Reply from Head Squared Aquatics
Hello Dorothy
Thank you for your kind words about Martin and his team. We work hard to ensure we provide the best possible standards in our industry and are pleased when we can help improve our client's ponds.
Kind regards
Tim
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