Ordered a 32" Chau Gong on June 9th. It finally came (August 13th). I recieved some of the free gifts first. You just have to be very patient and know the customer service doesn't really exist past fu... See more
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See what reviewers are saying
The 9 pc Chakra Tuning Fork Set is one of quality for sound healing. Assists in release of tension and energetic blocks while being lightweight and easy to use. Each tuning fork bag keeps the forks or... See more
Cudnt get a straight answer regarding delivery, always in transit, finally arrived this morning after waiting over a month. Found the 9 fork set to be inferior quality compared to Sonoki, I also... See more
Company replied
Absolutely frustrating. The CS doesn’t even deserve 1 star Placd an order HS9079 and got the product after a long wait which was never mentioned on the website about the EDD. Received the order a... See more
You should know
3.0
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No customer service
I left two telephone messages with this company and sent 2 Emails to the company. I never received a reply.
After nearly four months, Healing Sounds finally replied to my messages. There was no explanation for why the response took so long. But there was a somewhat generic apology. I have taken, and will continue to take, my business elsewhere.
30 July 2025
Unprompted review
Reply from Healing Sounds
Hi Sonny,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. You should never have to call or email multiple times without receiving a response — that is not the level of service we aim to provide, and we sincerely apologize.
We want to make this right for you. Please reach out to us at contact@healing-sounds.com
, and we will personally review your case and ensure you receive the support you were looking for.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
Warm regards,
The Healing Sounds Team
Company does not communicate if order issues arise
I ordered 3 hand held crystal bowls; $900. Communication was excellent while I was in process of ordering. When I received the order and unpacked items, I discovered that I received wrong sizes and the crystal bowls were NOT labeled; Besides wrong sizes, I have no clue whether I received the correct HERTZ or Lettered bowl. I tried multiple times to contact this company via phone and email. Zero Response. I am willing to change my review IF I receive some form of communication to get this order resolved. But in this moment I am frustrated, disappointed and advise you all to order at your own risk.
1 February 2025
Unprompted review
Reply from Healing Sounds
Hi Alison,
Thank you for bringing this to our attention, and I’m truly sorry for the frustration and disappointment you’ve experienced. This is absolutely not the standard of service we aim to provide.
We sincerely apologize for the incorrect sizes and the lack of labeling on your crystal bowls. You should have received a prompt response from us, and we regret that you did not. We want to make this right for you as quickly as possible.
Please reach out to us directly at contact@healing-sounds.com
with your order number, and we will personally prioritize your case to ensure you receive the correct bowls and any clarifications about their tuning (Hertz/notes).
Thank you for giving us the opportunity to resolve this — we value your trust deeply and hope to turn this experience around for you.
Warm regards,
The Healing Sounds Team
Buyer beware
I received the goods in good order. The delivery took a little while and I sent an email that did not get answered but apart from that everything was good.My second order was finally delivered BUT it was not what I ordered i was given one half the value very disappointing asked to send photos after that no response from them after 8 emails I have been taken for a ride.
9 August 2025
Unprompted review
Reply from Healing Sounds
Hi,
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve gone through. While we’re glad your first order arrived in good condition, we completely understand how disappointing it must have been to receive the wrong item on your second order.
You should never have to send multiple emails without receiving a proper response — that is not the level of service we strive to provide, and we are truly sorry for the lack of follow-up.
Please contact us again at contact@healing-sounds.com
with your order details and photos, and we will review your case as a priority to make sure you receive the correct item or an appropriate resolution. We want to make this right for you.
Thank you for bringing this to our attention, and our sincere apologies for the inconvenience.
Warm regards,
The Healing Sounds Team
Healing Sounds just initiated a response to all negative reviews.
Healing Sounds just initiated a response via email on August 5th, 2025.
It looks as though it was an effort to do a blasts response to all their negative reviews totaling upwards of 60 percent.
Placed order on April 11, 2025
Order # HS3513
Package never arrived.
----- Forwarded Message -----
From: Sammy
To: Healing Sounds
Sent: Wednesday, May 14, 2025 at 09:07:39 AM EDT
Subject: Gave honest review on Trust Pilot today. Healing-Sounds is a Scam!
----- Forwarded Message -----
From: Sammy
To: Healing Sounds
Sent: Wednesday, May 7, 2025 at 02:30:11 PM EDT
Subject: Re: A shipment from order #HS3513 is on the way
Hi,
I have yet to receive my package for order #HS3513
Can someone please look into this matter?
I have received an email saying it is delivered, but where is it? Who delivered it and where was it delivered to?
On Friday, April 11, 2025 at 02:49:25 PM EDT, Healing Sounds
wrote:
Healing Sounds
Order #HS3513
The last items in your order are on the way
The last items in your order are on the way. Track your shipment to see the
5 August 2025
Unprompted review
Reply from Healing Sounds
Hello,
Thank you for your feedback. We understand how it may appear, but our recent outreach was not a “blast response.” Over the past weeks, we have been working individually through every open case to make sure each customer who experienced an issue receives the support, resolution, or refund they deserve.
Our goal is transparency, accountability, and ensuring that no customer feels unheard. We appreciate you bringing this to our attention, and if you have an unresolved concern of your own, please feel free to contact us directly at contact@healing-sounds.com
— we are here to help.
Warm regards,
The Healing Sounds Team
Scam likely
No product
No real follow up once identified
Tracking number sent but still no product.
And no one trying to do anything to verify.
I believe this is a scam site.
6 August 2025
Unprompted review
Reply from Healing Sounds
Hi,
Thank you for sharing your feedback, and I’m very sorry for the frustration you’ve experienced. You should never feel uncertain about your order or unsupported during the process — and we sincerely apologize for any delays or lack of follow-up.
We also want to reassure you that Healing Sounds is not a scam. Your order and tracking details are genuine, and we take these situations very seriously. If your package has not arrived, we are committed to investigating it fully and making sure you receive either your product or a proper resolution.
Please reach out to us at contact@healing-sounds.com
with your order number so we can personally review your case, verify the shipment, and assist you right away.
Thank you again for bringing this to our attention, and our apologies for the inconvenience.
Warm regards,
The Healing Sounds Team
Absolutely HILARIOUS reading the 1 star…
Absolutely HILARIOUS reading the 1 star reviews of this SCAM company and then all of a sudden, they respond blast to everyone’s reviews saying how sorry they are. Lol honestly go **** yourself. I lost money in so many ways because of this SCAM company. Your pathetic apology isn’t going to get you back in the good reviews book. You should probably close up the China shop and find a new day job. SCAM.
1 March 2025
Unprompted review
Reply from Healing Sounds
Hello,
We’re truly sorry to hear about your experience and how strongly you feel — no customer should ever walk away feeling this frustrated or unheard. We understand why you’re upset, and we take your feedback seriously.
To clarify, our recent responses are not automated “blast” messages. We have been reviewing each case individually to ensure that every unresolved issue receives the attention it should have received earlier. We know this does not undo your experience, but we are committed to improving our communication and service.
We also want to reassure you and anyone reading that Healing Sounds is not a scam, and we take accountability for mistakes when they happen. If you are still missing a product or refund, we want to resolve it properly.
Please contact us at contact@healing-sounds.com
with your order number so we can review your case personally and provide a solution.
Thank you for sharing your feedback — even when difficult, it helps us improve.
Warm regards,
The Healing Sounds Team
SCAM
No item received. Tracking is fake. I'm going to dispute with CC. Hope to get my money back.
Update: Refund issued. Apologies recieved.
4 August 2025
Unprompted review
Reply from Healing Sounds
Hi Aleksey,
Thank you for sharing your experience, and we’re truly sorry for the frustration you went through with your order and tracking information. We understand how concerning that situation must have felt.
We’re glad to hear that your refund has now been issued and that our apology was received. While we regret the inconvenience caused, we appreciate your patience and the opportunity to correct the issue.
If you ever need further assistance, please feel free to reach out to us at contact@healing-sounds.com
— we’re here to help.
Warm regards,
The Healing Sounds Team
The ocean drum is beautiful
The ocean drum is beautiful, and sounds amazing! Arrived quickly! Love it!
1 August 2025
Unprompted review
Reply from Healing Sounds
Dear Nirab,
Thank you so much for your kind words! We're thrilled to hear that you love your ocean drum and that it arrived quickly. It's a truly special instrument, and we're so happy it's bringing beauty and sound into your life.
If you ever need anything or have questions about other instruments, feel free to reach out — we're always here to help.
Product arrived damaged and overpriced
Product arrived. Damaged and in same crappy packaging from china. Crusty and all old with pieces of foam that looks like it would give me cancer just by touching it.
This company just drop ships from china. If you need anything, I have a contact that can get it for you for 1/3 of the price this company sells it for.
Don't buy from them!!!! I have already contacted customs, DOFT and my logistics contact to help burn these guys.
1 August 2025
Unprompted review
Reply from Healing Sounds
Dear Adam,
We're truly sorry to hear that your order did not meet your expectations. While many of our items are handmade and shipped directly from our workshops or partners, they are always carefully inspected prior to dispatch. That said, damage in transit can unfortunately happen, and we always stand behind our promise to make it right.
Please reach out to us directly at contact@healing-sounds.com with your order number and a few photos of the issue — we’ll be more than happy to resolve this for you immediately.
Thank you for your feedback — we take it seriously and are committed to improving our service.
Warm regards,
Emma
Healing Sounds
No Response After Payment - update
No Response After Payment – 100% a Scam
I placed an order on July 8th, 2025, through healing-sounds.com and transferred €255.64 (approximately $275 USD) via bank transfer, as instructed on the website. I received an order confirmation and a tracking code via 17track, but no further communication or updates followed.
Despite multiple emails to their contact email address, I have received no replies. Sadly I only found out about the negative reviews after checking Trustpilot after i bought.
The company name listed was VENACIA GROUP LLC, with a US address in Sheridan, WY,
At this point, I have not received the product I paid for, nor any help or refund. I feel I’ve been misled and i now for sure i am scammed. Be very cautious before ordering from this website.
Update 12 august 2025
I did got my order, and they finely responded on my emails (after i got it). The products look fine and i am happy with them, not sure if i would order again because of de late answers on the mail.
8 July 2025
Unprompted review
Reply from Healing Sounds
Dear customer,
Thank you for bringing this to our attention, and we're very sorry for the distress caused. We assure you that Healing Sounds is a legitimate business, and we are absolutely committed to delivering every order placed through our website.
If you haven’t received your order or a response yet, please send an email to contact@healing-sounds.com including your order number and payment reference — we will urgently look into this and make sure your case is resolved.
We apologize for any delay in communication and appreciate your patience.
This company should not be trading!
This company should not be trading!
I have lost over 500 USD and have no response from the company despite several attempts to contact them. If you have been affected please contact the US fraud service.
It is unfair people are being fooled by this company. I only wish I had checked out the official Trustpilot website before I placed my order.
As far as I can tell, no body has received their orders on time or without any damage.
I had to reorder my items from another company to ensure I could my job.
15 May 2025
Unprompted review
Reply from Healing Sounds
Dear Sharon,
We’re very sorry to hear about your experience and fully understand your frustration.
After reviewing your order history, we can confirm that your order was slightly delayed but has since been successfully delivered. We sincerely apologize for the wait — your bowls were handcrafted to order and Reiki-blessed before shipment, which requires additional time to ensure the highest energetic and sound quality.
We deeply regret that you felt left without support during this time. Please know that your satisfaction is our priority, and we are always available at contact@healing-sounds.com to assist with any concerns.
We appreciate your feedback and hope your instruments bring you healing and peace.
Poor communication No product arrived
I ordered my tuning forks 2nd April
Now 10th July and the tracking number has expired. No answers from my emails.
I thought they could be trusted as based in America. Dont waste your money as nothing has arrived . Update Sept 25 Finally offered a refund after the poor trust pilot review but no refund arrived into my account.
A further reply saying money went into my account but my bank confirms it didnt.
10 July 2025
Unprompted review
Reply from Healing Sounds
Dear Shelley,
We’re truly sorry to hear about your experience. We completely understand your frustration and regret that you haven’t received your order yet.
Please reach out to us again at contact@healing-sounds.com with your order number, and we’ll prioritize your case immediately. If the tracking has expired, we will either resend the item or provide a full refund.
Our goal is always to ensure you receive your order safely and within the expected timeframe, and we’re committed to resolving this.
great communication
There was great communication whilst waiting for the tuning forks. The tuning forks are brilliant and have given me a beautiful sense of calm.
6 April 2025
Unprompted review
Reply from Healing Sounds
Thank you so much for your kind feedback! We’re happy to hear the tuning forks brought you a sense of calm and that you felt supported while waiting.
If you ever need anything else, we’re always here to help. Wishing you many peaceful sound sessions ahead.
Disgusted
I ordered my items from the website around mid-Feb. Despite the delayed delivery (by 3 weeks), having to pay £80 for duties, taxes, and custom fees, AND the item arriving in two separate packages… I can say that I actually received my crystal singing bowl set which seems like a miracle based on the reviews on here.
However, one of my bowls had a chip. I asked for a replacement or refund and “Emma” (basically an AI bot) said that this would be addressed asap.
It’s now Jul — and my issue still hasn’t been resolved. No email response, no acknowledgment, the number on the website doesn’t work, absolutely nothing. All in all, an unpleasant experience and I wouldn’t recommend to anyone!
UPDATE: It’s now 8th August, someone from Healing Sounds has responded to my review and assured me that they’ve located my email and would respond shortly… I’m still waiting! What was the point of even replying if you’re not going to deal with it and put things right. Appalling… and decided to amend to 1 star. Would give minus if I could.
3 July 2025
Unprompted review
Reply from Healing Sounds
Dear Yin,
We sincerely apologize that your issue has not been resolved yet. This is not the experience we want for our customers, especially after such a large and meaningful order.
We’ve located your case and will be reaching out again shortly to resolve it.
Thank you for your patience, and again, we’re truly sorry for the inconvenience and silence you’ve experienced.
Back in January 2025 I ordered a lyre
Back in January 2025 I ordered a lyre. It arrived with cosmetic damages(pieces busted off). And when I reached out asking for either a replacement or a refund. They said they’ll send a replacement. With no tracking info, no extra responses from their help lines, and nothing else. I assumed that was that and that I got shafted. Today June 2025. The replacement has arrived . . . With the exact same cosmetic damage but now on the left rather than the right side.
1 January 2025
Unprompted review
Reply from Healing Sounds
Dear Jose,
We’re truly sorry for the ongoing frustration with your lyre. You should never have received two items with the same damage. That is absolutely not acceptable.
Please email us again at contact@healing-sounds.com with updated photos of the new damage, and we’ll immediately send a new, fully inspected replacement — or offer a full refund if preferred.
We’re grateful for your patience and will make sure this is corrected once and for all.
It is legit company
Just be careful with any website as they can look alike.
31 May 2025
Unprompted review
Reply from Healing Sounds
Dear Taisha,
We’re very sorry you haven’t received your order and understand how this has made you feel. We can assure you that we are a real business, and we take every order and customer seriously.
Please send us your order number to contact@healing-sounds.com, and we’ll look into it right away. If the parcel is missing or delayed beyond the promised timeframe, we will either replace it or fully refund you.
Do NOT give them your money
I placed an order on Dec 23/24. While I love the tuning forks, not all of my order arrived. While they initially replied quickly, they requested (over a series of emails) pictures of the original shipping box, the pouches, and contents of all pouches. When they finally agreed that items were missed, a resolution was agreed to. Two months later, nothing had arrived. Again, I contacted them via email. I was promised a quick resolution and shipping info, which never came. That was in March, it's now mid May. I've sent dozens of emails, they are never responded to. I have no hope of ever receiving my completed order. If you give them your money, neither should you. I'd give zero stars if that were possible.
18 May 2025
Unprompted review
Reply from Healing Sounds
Dear C.M.,
We deeply regret the inconvenience you've faced and understand your disappointment. It sounds like your replacement items were never shipped as promised, which is unacceptable.
Please reach out again to contact@healing-sounds.com with your order number. We will prioritize your case and ensure your missing items are either reshipped or refunded immediately.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
ABSOLUTE SCAM!!!
Never received my order and they stopped replying to emails.
14 May 2025
Unprompted review
Reply from Healing Sounds
Dear Ashara,
We’re very sorry you’ve not received your order and haven’t heard back from us. This is not the level of service we aim to provide.
Please send your order number to contact@healing-sounds.com and we will resolve this immediately, either with a full refund or by reshipping your order.
Do not purchase from this company
Do not purchase from this company. My order never arrived after I purchased in Dec 24, and it's now May 25. They eventually stopped replying to my emails and absolutely refuse to refund or return your money as well. Terrible customer service, absolute scam.
27 December 2024
Unprompted review
Reply from Healing Sounds
Dear Olivia,
We’re truly sorry to hear that your order from December has still not been resolved — this is absolutely not the experience we want for our customers.
Please reach out to us once more at contact@healing-sounds.com with your order number, and we’ll make this right. If your order was lost or delayed beyond the promised timeframe, we will either issue a full refund or reship the items.
scam!
scam. ordered and never recieved product. they also will not respond to emails
20 February 2025
Unprompted review
Reply from Healing Sounds
Dear Matt,
We’re very sorry for the lack of communication and the delay in your delivery. Please know that we take every order seriously and never intend to leave our customers without support.
Kindly contact us at contact@healing-sounds.com with your order number so we can check what happened and either resend or refund your order.
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