Healthcare Solutions Reviews 

207
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service provided, noting efficiency and ease throughout their experience, from ordering to setup. Reviewers also appreciate the reliability of product delivery, often arriving complete and well-packaged. However, some customers noted product issues, including receiving incorrect items or finding certain products did not work as expected. Delays and mix-ups in delivery were also mentioned, with some experiencing longer wait times or order fulfillment problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising items like wheelchairs,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, polite, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed frustration with long wait times,... See more

Service

Clients share positive opinions on service, with many describing it as excellent, great, and very good.... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising quick shipping and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never have enough catheters on sale day. Always run out. Staff though is exceptionally helpful.

Company replied

Rated 4 out of 5 stars

I loved the fact that it’s shipped directly to the door. This was a sizeable gift and Im glad she got everything . I wouldn’t hesitate to order like this in the future.

Company replied

Rated 5 out of 5 stars

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more

Company replied

Rated 5 out of 5 stars

Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contact info

4.1

Great

TrustScore 4 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(207)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Employee

Employee, Dada Chinwe, greeted me at Health Solutions Northside location. She was friendly and very helpful and found what I was looking for quickly. Dada answered all of my questions. My visit was efficient and pleasant thanks to Dada.

19 May 2023
Unprompted review
Rated 5 out of 5 stars

I was at the Southside Healthcare…

I was at the Southside Healthcare Solution this afternoon looking for more information about walker, bath tube bench, supporting pole and bath room support bar.
I was very impressed with the services provided to me by WHITNEY, one of the ladies at Customer Services in the store. Whitney was very friendly, pleasant and patient. Most importantly she is very knowledgeable about the items I was looking for. She compared and explained different functions on different models of items I was looking for ..... from that I can tell she is not only knowledgeable but very experienced lady in what she is doing. After talking to her today, we have decided to go to see her again on Monday to place our order of the items we were looking for. Thanks again Whitney for your kind help and super services. See you on Monday !

31 March 2023
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

Upon entering your north side store, about 4:00 pm, I was greeted by a friendly and pleasant employee, named Tabarak. She was very helpful and answered all my questions and more, regarding pressurized stockings. It was not the correct time to be measured for stockings and she suggested that I come back in the morning before 11:00 am. It was my first time visiting the store, and Tabarak made me feel comfortable and important as a customer.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

I went to healthcare solutions looking…

I went to healthcare solutions looking for a wrist brace Aug. 23/22 and received assistance from Megan. She found the braces and I tried on 2 different ones. Megan stayed and helped me try them on until I made a decision and was satisfied with the product. Megan was very patient and helpful.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

I went to healthcare solution at…

I went to healthcare solution at Northgate location to get a knee brace and Caressa one of the order desk clerk was very helpful and honest with what I was looking for. Nicest person I’ve met there. Very helpful so thank u.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Went to get products at Health…

Went to get products at Health Solutions Edmonton Northgate. Chantal served me. Very helpful and knowledgeable. Explain how the products work and had a great sense of humour. Excellent person to deal with. Enjoyed the experience very much. Made me feel comfortable and at ease.

8 October 2021
Unprompted review
Rated 1 out of 5 stars

Bad products

Bad products, bad customer service think twice before you buy from them, even if the product is defected they will not return your money, totally a rip off, I am filing a complain against them

5 July 2021
Unprompted review
Rated 5 out of 5 stars

Good prices, wide variety of items, fast shipping.

Great selection of items at cheaper prices than local places, and there were sales and a surprising discount. The shipment arrived in 2 days! Which was half the time I expected, and it was nicely packaged. Loved the experience, will be looking through the catalog if needed in the future!

22 February 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look