HealthEquityReviews 

Stay Away From Health Equity . As a prior customer service agent let me provide some details to help at least someone who comes across this . Health equity will charge you for literally anything !! From $5 for new cards. To $3.95 for a monthly admin fee . To $1.50 paper statement . To $10 a month for investing in their vanguard stocks. You will always come across trouble with your cards . They use Fiserv as their new card company . One thing you’ll notice : your card will decline at random times, your balance will never be fully uploaded onto your card . You’ll have to wait 2-10 business days for the card team to fix the issue. Us agents have to let the customer know 2-3 business days but sweetie you’ll be waiting minimum two weeks just to have your funds properly loaded onto your cards. Your account can be flagged for fraud for any slight change , shopping at a new health related location? Card will be flagged for fraud . Going to a new health provider ? Card will be flagged for fraud. Then you’ll have to call customer service, they have to confirm whether you authorized charged on card or not & wait weeks for fraud team to review your answers & then they decide when they’ll unlock your card . Sweetie HealthEquity will be your WORST nightmare . If I was able to tell customers over the phone to stop using HealthEquity I would’ve but here I am today not to mention wrongfully terminated by this company & I hope I help at least one person steer far away from this company ! I’ve been researching & it seems as if Fidelity is the way to go , from working with this company almost 2 years , please I know all processes & procedures in & out . Not to mention they have no real care for the customer service agents , they are aware of the issues they have , with the balances on cards , to the cards being flagged for fraud for any inconvenience, but they sit the agents on the front line to get bashed by the members & customers while they sit back & let the issues prosper . They open “tickets” up company wide for members accounts & provide dates for resolutions for these issues to be resolved COMPANY WIDE & the issues continue to prosper , the agent continue getting the short end of the stick while this huge corporation takes & takes & takes from its members/ customers . Not to mention if you close your account with them they take $25 out of your balance for their closure fee . My advice, transfer your funds to another custodian such as fidelity (do your own research ) or if you have medical expenses you’ve paid out of pocket that you can request a reimbursement for your balance do so . You can reimburse yourself your whole balance except for $25 which is their closure fee . After reimbursing yourself & you still have $25 left . You can spend that down with your card , drain the account to 0 with the card & then call customer service & have them close your account down . Also during the data breach they had last year , we had so many suspicious callers or fraudster calling in with mbr ‘s information ( I’m talking first last name , d.o.b, social security number & address . If they can call in & use your info to verify themselves through the automated system , agents have to assist them with YOUR account , even if you can tell they are not the account holder , be careful & be safe.Hope this helps <3

I don't understand why my employer switch to this company. The customer service is bad and I don't like dealing with people or companies that have bad people that work or run the company. If I need to purchase a medical device I would rather buy it cash than with a card just in case I may need to return it. And I don't want to have to pay out of my pocket and then submit a claim to get reimburse . I don't like dealing with companies that make things more difficult for their customers. I will gather a large group of co-workers to file a complaint to our employee about dealing with companies like this. We "the employees" or the reason for our company's success.

Had my HSA transferred from Further. Couldn't login because they transposed numbers in my address. Huge wait time. Nobody could figure out what was going on. May be the single worst customer service experience of my lifetime. No empathy, no care whatsoever. STAY AWAY

Funds was supposed to be released today in my bank account and nothing. Customer service IS ABSOLUTELY NO HELP !

1/6/25 - 3:45pm CST - Sitting on the phone, (as of this review) currently for 53m 30sec while 2 different people came on, asked me what my issue was and then transfer me to someone else. The first gentleman's reason was he was not trained on the system that was required to resolve my issue. Second person asked what my problem was and then said hold, and then after 55 minutes the call ended and I was hung up on. Insanity. Probably not the actual reps fault themselves, but rather the overall management of customer service, training, policies and availability of reps to field and resolves calls appropriately. What a gigantic waste of time, and I still don't have an online account set up to manage my HealthEquity account.

The worst customer service for ever. The claim department of this company has been always trying to deny the reimbursement from HSA. I have never had so many issues with the reimburse until the employer go with HealthEquity. Besides, the app has so many bugs.

Have been waiting for 2 months to hear from a rep that my acct was set up. No one calls and I had to call them 4 times. Now they tell me it's my responsibility to call 5/3 bank to alert them and then they will finish setting up the acct. EVEN THOUGH 53 set this up for me, they said they will not be contacting them, that it's on me. Ridiculous

This company took $920 out of my checking acct ! I have no account with them so this is clearly fraud. Do you think I can get anyone to help? Nope! They even had the nerve to send me a thank you email for allowing them to help and closed the case! I’m going to the police next

Healthequity HSA is a fraud. They decline your card frequently even at the clinic. When I called it took me 20 minutes only to be rudely disconnected. Avoid this company like plague.

I mixed up two receipts, now I've spent about 4 hours trying to unFK their process and customer service keeps telling me to provide a receipt but I have provided the invoice with all of the details. Now they are telling me I have to repay the FSA in order to clear the message instead of just helping me swap the receipts and getting them re-approved. Their customer service team is completely worthless and have no empathy or skills whatsoever.

If I could rate zero stars, I would do that. I transferred two of my HSA accounts from prior employers to Health Equity to consolidate them. My account was then apparently flagged for "potential fraudulent activity" and it has been a nightmare since. I have been told that member services reps would follow up with me three time, but have received zero follow up. I have spent more than 2 hours talking to what is now 5 member services reps plus one supervisor about attempting to get my account unflagged. There was zero communication from Health Equity directly - no email notice or paper notice regarding the flag. The information I have been provided by member services is different each time I speak to a representative and I do not believe that the fraud team understands how to properly evaluate activity for potential fraud.

Health Equity should be investigated by regulators. They promise corporations that they will help reduce the cost of health insurance. They do so by denying legitimate claims, demanding detailed receipts for routine services then denying them anyway. They have the worst website I have ever seen. After 2 failed attempts to log in with the assistance of their help desk, I still can not log in! I've spoken with work colleagues and so many have had even crazier experiences, I would rate then a zero if I could

Good luck trying to close your account. Kafka comes to mind as they continue to drain the money in your account.

If I could give less than one star I would. Health Equity's written correspondence is confusing and when you call for clarification you may get someone who doesn't speak English. If you manage to get a hold of someone they will give you a different answer every time you call. Currently I have been on hold for over 30 minutes. If you are an employer and care for your employees, please don't use Health Equity to manage your program. If you hate or don't care for your employees than this is the right company for you.

This is one of the worst, most incompetent and bureaucratic companies that I have ever had the sincere displeasure of working with.

* They have suddenly denied payments to providers that I had been successfully paying for years
* If they say something will take 2 business days, it will take a minimum of 10, and that is only if you follow up
* If you contact them too many times (have too many "open cases") they will move even slower
* Every support representative will tell you something different - some will even tell you something different two or three times in the same conversation - and they will all be wrong
* Supervisors are not empowered to do anything to help you, even if they have made blatant errors multiple times - you just go to the back of the line
* Their notifications are full of falsehoods, when you even get a notification at all
* Their staffing and processes are miserable
* Everything ends up being your problem

I can't rate it 0 stars, but I would. I actively ask our HR department if there's any company we can switch to. I've waited for a reimbursement for a month and a half. It's been denied 5 times and no one there can tell me why. I finally decided to have them mail me a paper check to avoid this problem again and it's been 15 days with no check in sight. Every time I reach out the health equity, they tell me there's another department it had to go through and to wait an extra 3-5 business days. No one at health equity can provide a tracking number or tell me when the check will be there just continuously pushes back the date it should be there. The customer service department has given me a different answer for every person I talked to, and one rep even laughed and was condescending about the situation until I asked to speak with her supervisor. Her supervisor then gave me a different answer as to when the check should arrive and just kept saying that she could cancel the check and restart if I'd like even though I repeatedly told her that is not what I wanted to do as this would delay the reimbursement another 2-3 weeks. This is the worst, most unprofessional, uninformed companies I've ever dealt with and will be setting up a new individual HSA in the upcoming year and removing my accounts from Health Equity.

Thieves. Scammers. They do all they can to not reimburse you. They make up lies. They request new info over and over. Until you just give up. This is a scam and it should be not allowed by regulators.

Ms Rhonda was very professional, patient and supportive. I highly recommend health equity give Ms. Rhonda a promotion.

Garbage company since they switched from Further. Got no notice, and they’ve been slowly draining the money from my account since. Tried to close my account, talked to two people who said I NEEDED to mail in a physical form. Did that, got an email a week later that the address on the form was different from the one on my account. I checked, it was not. Called and talked to someone who helped me close the account ONLINE. I am annoyed and happy to be done with them. Thank you to John who helped me close my account online instead of making me jump through unnecessary hoops. John, you are appreciated.

Great HSA options if you don't care about your money. But Fidelity or other brokerage ran HSAs are way better. You can't directly invest in stocks, ETFs, CDs, treasuries, or bonds with Health Equity - they force you into their funds. Their funds have fees. They charge you a fee to keep money in investment funds. They charge you fees unless you keep more than $250 balance.

And it takes 4 weeks to transfer money to another HSA. Which is unacceptable when financial firms have a 1 day settlement rule now.