HealthEquity Reviews 329

Has to be the worst website (and app) I have ever used. No uability testing. The login process with a Passkey is do corrupted and does not work many times. NON intuitive. Fire designers and developer... See more

Horrible. Can't log in, their verification process doesn't work, and they take 40% of the money in fees and administrative charges. Won't be re-upping next year. It is not worth the time, aggravatio... See more

Legitimately the worst experience I've ever had with any financial institution. I had 3 unknown transactions on my HSA card that I've called so many times to get help with. They kept sending me back a... See more

This company cares more about its bottom line than you. They now charge your to send your own money to you. Also, if you hope to bypass this, by removing access to tie your account EXCEPT by using... See more

I read reviews about healthequity and understand alot of the frustration on passkey and account access. The other complaints are just stupid. More than half the time it's because the member doesn't un... See more

Horrendous service. Incompetent and completely unhelpful employees. They must hire the worst performers only. All of the ones I spoke with to try to get some help were completely useless and provided... See more

If I could give a 0 for this company, I would. The benefit, having a bulk amount set aside year-round to use for medical purposes. The disbenefit...rude customer service, apps that do NOT work, system... See more

I submitted a claim to close my account in August and was told I should receive a check about a week later. In October, I still hadn't received a check. The customer rep said she saw the request, but... See more

I can't believe they're still haven't fixed their passkey, which is a total disaster. I have 11 other institutions joined correctly through my budget tool at my credit union, but not health equity. Qu... See more

This company is headed for a death-spiral. They have been nothing but a PITA since they acquire our previous provider, Hello Further. The transition was a PITA, and now they've eliminated their web... See more

Tried to refill a prescription at a pharmacy that I’ve used multiple times. Card was declined in spite of having a substantial balance, then the transaction was marked as fraud so my card was frozen.... See more

I don't know how Healthequity is a BBB company. I had an account of hellofurther and then they merged to Healthequity and my trouble begin. Last time I managed my account by login hellofurther then li... See more

Health Equity is the worst. I needed to sign on to my account tonight. Spent the last hour trying to set a passkey due to some new security requirement. I still can't log in to my account. What's wron... See more

Like many of those who have left reviews, I have been locked out of my account, and have spent hours on the phone over the past several weeks with company personnel, none of whom can get me back in. T... See more

It is borderline criminal how they drain your account dry at nearly $4 per month. Then make it so hard and ridiculously long for you to get the money transferred or card issued that it drains further... See more

We received a request about providing receipts related to our FSA account. We uploaded everything, but keep receiving requests for more paperwork. We had similar FSA accounts practically... See more

In 2025 I received a mailing packet to submit documentation for reimbursement of expenses. When I didn’t hear from them I called. They say I’m not in their system but somehow they can mail me the fo... See more

Have been using WageWorks for FSA for years, which was bad enough. But now transferred to / renamed to HealthEquity and I can no longer even sign in, the site can't verify me to find my password, us... See more

Consistently difficult to access account which you have to do often because you are constantly getting notified that a legit charged needs verified. Often the same charge several times. It is a tactic... See more

Where do I begin? Firstly, they rarely receive faxes that we send over. We can send over 3 copies and they never get them!!! Secondly, they usually reject invoices and need new ones. This company... See more

They were great for years holding my HSA investments and I used their debit card. But when quit using passwords to access my account, and I requested a roll over to a local bank, it took from August... See more

Passkey is a nightmare. as someone that doesnt have a smart phone I am having a very hard time every time I want to login on my desktop, Its a shame that a company wouldn't offer 2 step verifica... See more

They will lose all record of the receipts you submit, so you have to keep the receipts available to re-upload on a regular basis. They will also accidentally add extra money to your account and then... See more

I have never been able to use the service to pay for any medical bills. After confirming your identity over the phone, customer service is unable to restore account access, make changes to any user a... See more

This company is a complete scam. Sharing this as both a heads up and a warning. This was in regard to my HSA. They charge a $4 monthly admin fee and a $1 paper statement fee, even if your balance is... See more

Paid pre-taxed money in for a transit pass that was never delivered. Health equity refused to offer a credit for the next month, nor refund of my pretaxed dollars so essentially they stole $110 from m... See more

Had an unauthorized charge on my HSA card. Only option to remove the charge was to cancel the card. A replacement would be sent in 7-10 business days. So I asked them to expedite it and they refused,... See more

DO NOT DEAL WITH HEALTH EQUITY! They use your money for their profit by nickel and diming you constantly. I have been trying to close my account for 3 weeks. I have sent ALL of the requested document... See more

I wish I could give this company 0 stars. Please stay away from this company!! I have been trying to close my account for over a month but it has been impossible!! I call every week to get an update a... See more

Health Equity has no support when overseas. I can't login when outside the US. I rarely have success using the app when using a VPN to spoof that I am in the US. They try to be helpful but will tr... See more

Had an HSA with them. They then began demanding that I set up a freaking samsung microsoft PASSCODE just to log back in to my OWN ACCOUNT. Beyond evil privacy violation. No alternatives. Avoid at all... See more

I'm a bank CEO and am horrified Health Equity acquired the firm we previously used to administer our HSA accounts for employees. Customer service is non-existent with hold times designed to make you... See more

Transfer of funds to another HSA takes months as they keep the interest on you funds after closing your account. If you have medical bills the funds will be unavailable to you for months in a tran... See more

I love my Health Equity HSA, but this new passkey is horrible, I understand trying to keep your info safe, but quit with the passkeys and linking everything to my phone! I do not want it, you can ver... See more

Site is broken- unable to create a new account. Called customer service and spoke to 5 different people- all who were unable to help since they did not know what to do besides asking me to "retype my... See more

Having a Health Equity FSA account is akin to torture. Nearly every transaction requires a receipt. If they are not happy with the receipt, they will deny coverage. This has been a complete nightmare.... See more

I submitted a dependent care claim for $4,999.92 on January 4, 2026 for the 2025 DCRA period. As of January 22, 2026 it still hasn't been paid. They hold your money all year, then gatekeep it when... See more

They constantly cannot figure out where they put the data that is sent to them. I think I have uploaded receipts and letters numerous times. Even if you have an HSA card, which each charge, you have... See more

One is way too generous for this company. We ordered probiotic online ( over the counter, non prescription, vitamins/supplements category ). First we were asked to submit receipts, which w... See more

further.com was alot easier and customer service was more helpful. its unfortunate we switched to health equity. terrible service, step in the wrong direction. HSA should be simple and seamless and... See more

I with all of the other reviews. Even though the wait time to talk to a representative is surprisingly short, they do not know anything about issues you are calling for help, including simple things... See more

Asked if I could use the Health Equity Visa Card for medical expenses in Europe before moving there. They said YES; I could not! When trying to enter my medical expenses in my account online, Heal... See more

I have had the worst customer experience with health equity. They mailed my check to the wrong address and they will not reissue it and making me call again after 10 business days. They basically st... See more

Horrible, the claims dept do not know what they are doing. They constantly denied my claims and states what I need to send it in. So I send in what new documentation that they need and they deny it ag... See more

HealthEquity purchased my account from another company. When they transferred my account they pulled all my investments and put them into an HSA. After reviewing this i called to see if i could get so... See more

One star is too high for this company. Representatives have no idea about any subject discussed. Very formalistic, even rude. Most unpleasant experience! Avoid by any means.

What absolute garbage. Cannot even access their website on my phone. Keeps asking me to set up a passkey when I have done it over and over. Get your system fixed. No company that is that incompetent d... See more

I have been trying to shut down my HSA and transfer the funds to a different service based on brutally bad service for over six months. I'm still unsuccessful and the service continues to charge fees.... See more

I have a FSA with HSA. Claim submissions end up with denial after denial…..fix one thing and they find another reason to deny. And here is a tyoical denial reason. “Insufficient supporting rational... See more

Corporate greed. Fees pop up without customer consent. Accounts get sold and taken over by them without consent. Account closure fees. No online forms, paper only.