HealthHero Reviews 

644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. People love how simple it is to book appointments quickly and consistently appreciate the friendly, professional doctors who take the time to listen carefully. Consumers frequently mention that prescriptions are sent promptly to their chosen pharmacy, making the entire remote healthcare process remarkably smooth and very convenient. However, some reviewers were not happy with occasional administrative oversights, noting that necessary documents or prescriptions were sometimes missing or delayed. A few other people also felt that the medical guidance was restricted when they urgently needed specific referrals or alternative care solutions.

What people talk about most

Service

Consumers find service to be positive, highlighting fast appointment scheduling and convenient prescription... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, professional, and very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast booking and attentive email... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward booking process and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how fast and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process, asking questions up front on the questionnaire & apt booking went so smoothly. Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt... See more

Company replied

Rated 5 out of 5 stars

As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it h... See more

Company replied

Rated 5 out of 5 stars

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me tha... See more

Company replied

Rated 5 out of 5 stars

I was very quickly able to get an appointment at a time that worked for me. I had a thorough conversation with the GP to discuss my options and reasoning which I found very helpful. I didn't feel like... See more

Company replied


Company details

  1. Holistic Medicine Practitioner
  2. Doctor
  3. General Practitioner
  4. Mental Health Services
  5. Psychiatrist

Written by the company

Welcome to HealthHero Ireland – where expert healthcare meets digital convenience. We're here to guide you through every step of your health journey, offering online GP services, prescriptions, travel health advice, weight management and ADHD consultation and many more. All of our clinicians are fully qualified and IMC registered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(644)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

Had some technical difficulties when trying to connect through video call but the management were very helpful when they noticed that my call had been missed. They helped with a last minute booking and were very informative.

28 July 2026
Unprompted review
HealthHero logo

Reply from HealthHero

thank you, sorry to read about the tech issues - we are looking it this, thanks for the kind words

Rated 5 out of 5 stars

Quick and helpful

I was very quickly able to get an appointment at a time that worked for me. I had a thorough conversation with the GP to discuss my options and reasoning which I found very helpful. I didn't feel like I had to rush through the conversation due to a time limit which was a big bonus.

23 July 2026
HealthHero logo

Reply from HealthHero

thank you - great to hear you enjoyed the service

Rated 5 out of 5 stars

five stars

Always a pleasant experience, quick service and really good clinicians.

21 July 2026
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Reply from HealthHero

thank you!

Rated 5 out of 5 stars

Very helpful

Very helpful, very mannerly, and quick response to any email i sent

8 July 2026
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Reply from HealthHero

thank you, Mary, really grateful for this review

Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. Very quick to respond if I’ve had any queries in relation to my orders. Staff are very friendly and helpful.

15 July 2026
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Reply from HealthHero

thank you Eithne! I'll make sure the Admins are aware of your kind words

Rated 5 out of 5 stars

smooth process and great diagnostic and listening skills

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me that I go to the Emergency Repart. He wrote a clear referreal asking for a scan, and I was able to leverage it with the doctors who wanted to send me home with a painkiller. I received proper attention and surgery thanks to Dr. Khan's professionalism, competence and capacity for listening and believing to what I was telling him.
The person I spoke at the phone helped me through the registration and booking process without fussing about details I did not have at hand and was efficient and kind.
This service was my best gift to myself and my family in the last few years.

6 July 2026
Unprompted review
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Reply from HealthHero

thank you Anna for your kind review! delighted to read it and will ensure Dr Khan is made aware of the feedback.

Rated 5 out of 5 stars

They are great

They are great. I forgot to request malaria tablets in my travel vaccine GP consultation and instead of making me do a separate application at an extra cost they added it on afterwards with no fuss. The customer service email is very attentive.

12 July 2026
Unprompted review
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Reply from HealthHero

thank you Ellie! we do out best to provide a gold standard of clinical service!

Rated 5 out of 5 stars

Easy of use

Easy of use. Very convient. No 3 week delay for gp!
Straight forward.
Reassuring.
At a time suitable to.me.
Definitely recommend

8 July 2026
HealthHero logo

Reply from HealthHero

thank you Siobhan!

Rated 5 out of 5 stars

Absolutely satisfied

It helped me reach my target weight safely and with regular support & follow up from the assigned GP for my case. Very easy communication (i.e. booking consultation & follow up) so straightforward. Absolutely recommended for health care support.

13 June 2026
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Reply from HealthHero

amazing Soha, and congrats on hitting your goals!!

Rated 5 out of 5 stars

HelthHero team was so kind and nice

HelthHero team was so kind and nice, I have issues with my consultation and they returned to me with a solution immediately.
Then the consultation was very clear, informative and professional.

11 June 2026
HealthHero logo

Reply from HealthHero

thank you so much for the lovely detailed review!

Rated 5 out of 5 stars

Very good service

Very good to deal with, Everyone is very nice and helpful

4 June 2026
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Reply from HealthHero

thank you, Kim! much appreciated !

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