Healthians Reviews 

163
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, most reviewers were unhappy with their experience overall. Many people reported poor service, including delayed or incomplete reports and missed appointments. Customers frequently found the staff unprofessional or untrained, and customer support was often unresponsive, unhelpful, or difficult to reach. Issues with booking and coordination were also common, leading to frustration and unreliability. However, some customers also noted positive experiences with the service quality and sample collection process. These reviewers often highlighted hygienic and skilled sample collectors, as well as timely and detailed reports.

What people talk about most

Service

People report negative experiences with service, describing it as unreliable and disorganized, with virtually... See more

Staff

Consumers express significant dissatisfaction with the staff, citing unprofessionalism and a lack of... See more

Customer service

Customers had negative experiences with customer service, citing pathetic and virtually non-existent support,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some finding it seamless and efficient,... See more

Response time

Users describe negative interactions with response times, frequently citing unresponsiveness and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Even after sharing the details over the whatsapp, the agent isn't responding.. you are here to provide the services, or to gain the attention? Shared prescriptions have every details like hospital na... See more

Rated 3 out of 5 stars

I got a test done yesterday, and even now, the results are incomplete. That in itself is unacceptable—but what’s worse is the absolute lack of support. I’ve tried every possible channel—chat, phone... See more

Rated 3 out of 5 stars

Communication, I paid for Iron values test but they gave me test report without Iron values, after writing emails to them, no reply, customer service never calls you back, They call you back only if... See more


Company details

  1. Diagnostic centre
  2. Blood testing service

Written by the company

Healthians is one of the most trusted players in diagnostics today, with a network of fully automated labs across 250+ cities in India, that are hardcoded with innovative technology, advanced robotics, and intelligent digital solutions. With an extensive team of highly qualified lab technicians and pathologists, our single-minded purpose is to follow the strictest of quality measures to maintain accuracy for each test we perform.


Contact info

2.1

Poor

TrustScore 2 out of 5

163 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

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2.1

All reviews

(163)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have worked with this lab for 1.5…

I have worked with this lab for 1.5 years. The time spend was one the best work moment for me and rememberable. I learned lot of things with a good earning. Senior management is very supporting .Good company to join

30 April 2025
Unprompted review
Rated 5 out of 5 stars

I tried there services it’s everything…

I tried there services it’s everything perfect just book the blood sample from app and sample collection boy comes on time reports on time and after reports give miss call on given number you will get call back for consultation thanks Healthians and team

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Working at Healthians has been a really…

Working at Healthians has been a really good experience for me. The team is very supportive and friendly, and everyone is always ready to help each other. The work environment is positive and comfortable, which makes it easy to learn new things and grow.
I got a chance to improve my skills and work with great people who guide you well. The company also cares about its employees and maintains a good work-life balance.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Was told 1.5k price, was asked for 12k instead

Okay so I needed to have some hormonal tests done as well as some vitamin tests done and the guy told me it would be 1500 rs for all but the guy who came to take the tests said 12,380 rs and I was genuinely shocked because that amount of discrepancy is INSANE, shady even. If you can't communicate properly with the clients or get their consent for the updated price before taking the samples, THEN YOU DON'T DESERVE TO CALL YOURSELF A TRUSTED COMPANY. Genuinely, never booking again. Worst company ever.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Very bad and arrogant service don't…

Very bad and arrogant service don't book any lab test from healthians extremely poor services coustomer support are very slow yesterday my blood test was booked for 6 am and ther representive has not arrived till 9 am and they have collected 100 rupees extra for scheduling 6 am slots which should be refunded

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Healthians are frauds

Healthians are frauds! They took blood sample of my 8yrs old daughter and later only gave partial report. Later they told we would need sample again, its so difficult to convince my daughter again for re-blood sample, she cried a lot because of these fools. They don't have proper tools I guess to process blood samples on time. Upon asking for full refund due to their own mistake, they straight away declined. I will never consult them ever again.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

I had my test done of hbac1 through…

I had my test done of hbac1 through gangaram hospital and then through Dr lal path lab my sugar level was 4.6 in both place but after 1.5 months i ordered full body and to my surprise my sugal was 6 10 and also my other test didn't match with reputed gangaram hospital of Delhi... These people r thieves

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Never replied to emails calls.

I booked two tests of different diagnostic centers but after payment the order details showed single center for both tests i thought the lab was automatically selected to prevent discomfort. Then i forgot the name address of original lab i selected. I went to centre and they said only one test was booked. I knew some glitch happened in app. I paid for other test and got it done. But before this i tried to reach healthians very hard and it failed. They call you like everyone is sitting free when you try to book test. Once its done no body will be available to talk to you!. This is how they treat. I sent emails, calls nothing worked. Their IVR on call is deliberately made to waste time and nobody is available to hear you for complaint. Avoid this company because during health issues these extra problems will make life more painful. This is highly unprofessional company and maintain no standards for dealing with these problems which itself is created by them not customers.

I am avoiding giving booking id here to prevent my personal data will be given via email if anyone wants to reach out.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

IRRESPONSIBLE DAMM WE CARE ATTITUDE OUTSOURCED GUYS

I booked whole body test for Rs.1100/ today morning 7 am to 7.30 a.m. ...no one came
When contacted customer care forwarded calls and they get disconnected
eventually did get to the nuber of their outsourced guy who said I came at 6.30 in morning and rang bell no one answered so lef t.HOW CAN YOU COME 30 MINUTES BEFORE AND GIVE EXCUSE NO ONE UNSWERED DOOR BELL WHEN NONE WAS EXPECTED AT THAT HOUR .IT DOES NOT GIVE HEALTHIANS OUTSOURCED TEAM TO COME AT THEIR CONVENIENCE .MISREABLE SERVICE AVOID THESE PEOPLE

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointment

Disappointment : Very poor experience i have recently gone through.Registered for health check up package of Healthains and paid Rs 4146 but post payment to sample collector Name Durgalal at Bhopal, Neither invoice given nor any receipt. He mentioned that customer receives on mail id..However even after many follow ups no mail or anything received.No one at Healthains respinding. For booking and payment consumer received call in 10 mins but for payment receipt Healthains group is not ready to respond. Big scam going on at Healthains..

28 March 2026
Unprompted review

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