The Health Lottery Reviews 

1,512
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Contacted The Health Lottery about something I was unsure about and was truly impressed with the speed and in-depth informative response I received back, so I thought to share it with you Mor... See more

Rated 2 out of 5 stars

Never seem to win more then one free ticket. Im beginning to wonder if the balls actually drawn from a machine 🤔 or does a computer pull out a combination of numbers that know one has got 🤔. And whe... See more

Rated 5 out of 5 stars

This company is fantastic. Any issue you may have gets quickly resolved and they are very generous too. Customer service is excellent and I have had no problems at all with their service and cannot fa... See more

Rated 1 out of 5 stars

Set up direct debit but take increasing amounts for duplicate entries, Poor website, seems more like a scam site have now cancelled altogether Avoid .I get this message We have identified a self... See more

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Company details

  1. Lottery vendor

Written by the company

The Health Lottery: Play for a Chance to Win & Make a Real Difference! Your ticket isn't just about the thrill of winning; it's about making a tangible impact on health inequalities across Great Britain. Every ticket supports grassroots projects and community groups, tackling the root causes of health disparities head-on. We are a fully licensed and transparent organisation, dedicated to ensuring your contributions fund a nationwide movement for better health. Your support helps empower communities, improve mental health, and tackle loneliness. Join the movement for health equality. Play for a cause, win for yourself. Discover the joy of playing for a cause and help us build a brighter, healthier Great Britain. #HealthLottery #PlayForGood #MakeADifference #SupportingDisability #HelpingMinds #GettingActive #TacklingLoneliness #BuildingCommunities


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3.3

Average

TrustScore 3.5 out of 5

2k reviews

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3.3

All reviews

(1,512)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Delete it

How can it be possible to play this 10 times in a row and only get 1 ball right every few goes?
That must be fixed.
It's just a waste of money.
Don't do it.
I bet it's a scam - the coding knows what balls you have selected and makes sure they don't come up.
Deleting it.

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a company and website

Absolute joke of a company and website.
Instant game play is just horrible and eats money up in seconds with no actual fun or play. To actually close account with a small amount of your funds left in, isn't actually possible - I went to close account with 14p left in, it won't allow you to close the account until funds have been withdrawn, I go to withdraw and it states 14p is below the threshold for withdrawal. What a joke, so I cannot physically close account. You are a joke health lottery - embarrassing. I will spread the word about how terrible you are, and I'll also go to the media about you.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Taking only not giving very poor…

Taking only not giving very poor instant game no big win at all just only £10 no more than that very unfair some wining less than ticket price dont buy wasting money i played near £100 but no win at all

17 June 2024
Unprompted review
Rated 1 out of 5 stars

As a lottery poor always ready to take…

As a lottery poor always ready to take payment, but you try to claim your winnings. I have always had to ring at least twice within 2 weeks as money don't show up in account. And don't even think of emailing you wont get a reply. I expect the usual sorry for your experience message but does that solve the issue no easiest way either don't do it or delete your account.

11 May 2024
Unprompted review
Rated 1 out of 5 stars

Pretty disgusted with this site

Pretty disgusted with this site. I played afew games last month and this morning there's £90 debited from my account to the health lottery!!
I never set a direct debit and even better - the money is not in my health lottery account either, its just disappeared!!!!
The best the health lottery can suggest is to use the "self exclusion" feature on the app which strictly self-prohibits a person from playing for 6 months to 5 years !!!
The more I learn about this scammy site the more disgusted I become.

19 April 2024
Unprompted review
Rated 2 out of 5 stars

No winnings paid!!

Won £250 on March 22nd & have never received any money despite contacting them numerous times. Not happy & will probably cancel my direct debit subscription.
Graham Ballingall

22 March 2024
Unprompted review
Rated 1 out of 5 stars

they are just a bunch of scammers

they are just a bunch of scammers i set up a direct debit which they took £40 from my bank account for so i played again and they charged me £5 and told me my direct debit would not be set up until april 6th and they would be taking sums in the region of 70,65,&60 pounds so i immediately cancelled direct debit and i do not want anything to do with them ever again

5 March 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Ian,

Please accept our sincere apologies for this issue which we are aware has affected a small number of our new VIP subscribers. We have now fixed the issue and instructed your bank to reverse the charges. We are extremely sorry that you have had such a poor experience.

Thank you,

The Health Lottery

Rated 2 out of 5 stars

Difficult to navigate and find all the…

Difficult to navigate and find all the information you need. Difficult to know the date that the next monthly "megadraw" is scheduled and this should be blindingly obvious to make you want to play it more. Don't feel that there are as many good offers lately either so it's boring. It needs to have better prizes and it needs to be clearer when the big draws are

5 March 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Sonali,

We are sorry that you have found it difficult to locate specific information on our website. We continually monitor in an effort to provide a better experience for our players. The dates of our Megadraws are listed in the FAQ section of our website. With regard to offering ‘better’ prizes, lotteries jackpots are restricted by law to a maximum of £25,000 (for a ‘paid for’ entry). Each week we do, however, try to offer a variety of discounted tickets (paid for by ourselves) as well as seasonal promotions for the opportunity to win holidays, gifts and tech.

Thank you,

The Health Lottery

Rated 1 out of 5 stars

I started a direct debit at the end of…

I started a direct debit at the end of February and was charged the full £17 for the VIP. I've now been charged £17 again in the space of a week for the month of march. Emailed the company but no reply. Will be cancelling my VIP

1 March 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Gordon,

Please accept our sincere apologies for this issue which we are aware has affected a small number of our new VIP subscribers. We have now fixed the issue and instructed your bank to reverse the charge. We are sorry if this experience has left you frustrated and do hope you will consider trying again.

Thank you,

The Health Lottery

Rated 1 out of 5 stars

The £25,000 every 3 minutes what an…

The £25,000 every 3 minutes what an absolute scam! Every day and every 3 minutes it's the same area... I watched it for a good hour and it focused solely on west midlands & then another day it was all Scotland. Absolute scam!!

12 February 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Jessica,

The Health Lottery is a collection of local societies that raise funds for good causes in their region under the common brand ‘The Health Lottery’. Between them the 12 regions operate on a monthly rotation to benefit from monies raised during their allocated month, In this way, every year communities throughout the whole of Great Britain receive vital funding. Our website shows players which region is being supported this month. The QuickWin videos are designed to keep players engaged before the next draw starts. They include community projects that have received funds through The Health Lottery, and the region that is currently benefitting from all draws taking place this month. The Health Lottery is fully licenced and regulated by The Gambling Commission.

Thank you

Rated 1 out of 5 stars

This app saves me a fortune for the wrong reason!

This app saves me a fortune, as I’m completely unable to add funds to my account! You have to check an ‘Are You in the GB’ box to add money from your bank account - unfortunately or not, on my iPhone 14, the box is on the edge of the display and won’t ‘check’ however often I tap! The font is too big for the display!

14 February 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Jessica,

We're sorry you're experiencing this issue. Please make sure your app is updated, and if the problem persists, please email a screenshot to help@healthlottery.co.uk

Thank you,

The Health Lottery

Rated 2 out of 5 stars

Does the health lottery send you an…

Does the health lottery send you an email when you enter the draw. As I have entered and not received an email

10 February 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Carrie,

We're sorry you haven't received your confirmation email. Please ring us on +44 330 390 2289 or email us at help@healthlottery.co.uk and someone will be able to assist you further.

Thank you,

The Health Lottery

Rated 1 out of 5 stars

Can’t login to my account

Can’t login to my account. Keeps telling me oops, something went wrong 👎

15 January 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Mona,

We're sorry you're having this problem. Please email us at help@healthlottery.co.uk or phone us on +44 330 390 2289 and someone will help you as soon as possible.

Thank you,

The Health Lottery

Rated 1 out of 5 stars

I’ve not used the system for a while so…

I’ve not used the system for a while so decided to play a few lines I had money in the account but was short £2 however it would not let me add funds at all, message said ‘you’ve withdrawn money several times so you can’t use the draw for ten minutes’ waited over ten minutes and the same message comes up by which time I’ve missed the lottery, how stupid is this and completely wrong too as I’ve not attempted such as the ‘computer’ suggested! Machines … when will we realise how faulty machines are yet we are letting ‘machines and computers’ rule our lives - if I just say Post Office scandal as a highlight! Bring back human beings!!!

13 January 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Lesley,

We're sorry if you have found the system frustrating. The pop-up is acting as we'd expect, and is designed as s precaution in case an account has been hacked. If you would like to discuss this with one of our agents please email help@healthlottery.co.uk or phone us on +44 330 390 2289 and someone will help you as soon as possible.

Thank you,

The Health Lottery

Rated 1 out of 5 stars

Health Lottery decided to activate my…

Health Lottery decided to activate my direct debit for Jan2024. I only saw this today on my online banking. I don’t recall setting this up at all. I’m hoping it’s a glitch in their system.

3 January 2024
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Ali,

Please contact us if you believe a direct debit has been set up in error, and we can help you cancel it and give you a any refund you believe you’re entitled to. Please contact us on 0330 390 22 89 or help@healthlottery.co.uk.

Thank you,

The Health Lottery

Rated 1 out of 5 stars

Cannot add funds

Cannot add funds - what's happening with on line funds and card payments being refused. This has been happening over a few weeks.

11 December 2023
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi Roger,

We’re sorry you’re experiencing this issue – please contact us on 0330 390 22 89 or help@healthlottery.co.uk and someone will be able to help you as soon as possible. Please let us know if you are using the app or a browser.

Thank you,

The Health Lottery

Rated 5 out of 5 stars

OMG!!!!

OMG!!!!. I won £300 and its unbelievable but hoping to hit another jackpot soon.

29 September 2023
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Congratulations Shazia! Thanks for playing!

Rated 1 out of 5 stars

Absolutely disgraceful!

Absolutely disgraceful!! I had a random £59.00 leave my account after payments of £4 , £5 the precious month.

I have definitely not set up such a large amount, but apparently iv set up 12 DD I mean it even sounds dodgy but they are so uninterested.

DO NOT USE THIS COMPANY

26 October 2023
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi there,

We are very sorry to learn that you are unhappy with the service you have received. If you would kindly contact our customer service team via email - help@healthlottery.co.uk – and request the matter to be reviewed by our complaints team, we shall investigate what has happened with a view to resolving this matter to your satisfaction.

Thank you.

Rated 1 out of 5 stars

Terrible customer service...Cause you…

Terrible customer service...Cause you problems with transactions and then give you attitude when call them. Bounce it all back to you or your bank when is clearly not so and problem is with them and their portal...Can not trust!

23 October 2023
Unprompted review
The Health Lottery logo

Reply from The Health Lottery

Hi there,

We are sorry to learn that you are unhappy with the service you have received. If you would kindly contact our customer service again via email - help@healthlottery.co.uk – and request the matter to be reviewed by our complaints team, we shall investigate what has happened with a view to resolving this matter to your satisfaction.

Thank you.

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