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HealthNet Reviews 

27,330
•
TrustScore 5 out of 5

4.8

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 13,046 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated, professional and supportive healthcare staff who take the time to thoroughly explain treatments and provide reassuring guidance during home visits. People often state that local delivery drivers are exceptionally polite, courteous, and careful with medication storage while arriving promptly within their designated timeframes. However, some people mentioned occasional minor issues regarding delivery communication and unexpected scheduling changes. A few consumers occasionally experienced receiving their packages outside of requested time slots, or faced difficulties with missed notifications regarding when their orders would actually arrive at their homes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that medication arrives... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising nurses and delivery drivers for being... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional care and punctuality.... See more

Order

People report positive experiences with order processes, highlighting that it is easy and straightforward.... See more

User experience

Users describe positive interactions with user experience, highlighting that arrangements are made easily and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met the nurse online together with my husband (he has to do my injections until my hand pain reduces). She was really great - very easy to talk to, well informed and very good at illustrating and ch... See more

Rated 5 out of 5 stars

They take care of everything. They sent reminder that my order was due They agree a delivery time that suits me, giving me a 2 hour window. Delivery is always on time. Driver was friendly but pro... See more

Rated 5 out of 5 stars

The health care nurse was extremely helpful and talked us through the injection procedure perfectly. Sue explained the process in steps which we were able to follow nice and easy.

Rated 5 out of 5 stars

Lucy was extremely helpful and could not have been more friendly.However I found it extremely difficult to get in touch with your main support before her visit David

Company details

  1. #21 of 102 best companies in Pharmacy

About HealthNet

Written by the company

Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.

We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.

There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.

Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.

We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.

For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.

We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.

An overview of the services we offer for our patients is available here.

If you have any questions about HealthNet, and how our services work, please click here.

Patient Portal

Written by the company

Manage your order online!
Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.

Frequently Asked Questions

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Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.

Click here.

Contact info

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HealthNet's Digital Tool Guides

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4.8

Excellent

TrustScore 5 out of 5

27k reviews

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4.8

All reviews

(27,330)

12,210 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a pleasure to meet Rachel

It was a pleasure to meet Rachel. A brief call before the appointment time meant the appointment could be earlier thank planned, but I still was able to remove drug from fridge in a timely manner. Instructions and additional information were provided in a clear, concise manner.

28 August 2026
Rated 3 out of 5 stars

Friendly & knowledgeable Nurse appointment.

Although the person who did my online nurse teams appointment was very nice & knowledgeable - eventually gave me the confidence to do my own injection they did get confused on the type of specific instructions & training I needed. They told me I only needed 1 injection but as I had prepared for my appointment & actually read the guide I believed it was 2. They then realised their mistake it was 2. Just attention to detail lacking.

29 August 2026
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Reply from HealthNet

Hi,

Thank you for taking the time to share your feedback regarding your recent virtual appointment.

We are glad to hear that our nurse was kind and knowledgeable. We sincerely regret any confusion that arose concerning the specific instructions and training needed for your injections. Please be assured this feedback will be passed on to our Nursing Team.

Kind Regards,
The HealthNet Team

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