HealthNet Reviews 

Very helpful with sorting my prescription out with Addenbrooks pharmacy. Then sorting medication & delivery out very quickly. Thank you

I had to phone (45 minutes to get through) and book the nurse appointment as I had my medication for days and was told I couldn't take it until I spoke to a nurse. I was quite surprised to find out that this appointment was a patient choice and I didn't have to have one after receiving text messages saying in capital letters do not inject this medication without a nurse appointment first. The nurse was friendly and on time to the video call. However the information she provided was the information from all of the leaflets I had read,all of the emails and also all of the text messages. I didn't learn anything new from this appointment. She also wanted to teach me how to inject but having injected previously I didn't feel I needed this. Still she did show me how and what baffled me is that is was less informative sadly than the QR code video provided with my medication, if I hadn't of injected before, I feel like the QR code video would be far more informative and helpful. I think that this nurse appointment would only be helpful to people who couldn't be bothered to read all of the information in the pack. The nurse being friendly is the reason I'm giving this any stars at all. It was extremely annoying and frustrating to be told you don't even have to have this appointment. My medication was sitting there waiting to be used and I could have just used it.

As always 5 star delivery

They take care of everything. They sent reminder that my order was due
They agree a delivery time that suits me, giving me a 2 hour window.
Delivery is always on time. Driver was friendly but professional
What more can you ask for
They deserve the 5 star rating

I get good communications from them delivering times a 2 hour delivery window and delivery people are polite and friendly and my delivery is always right

Excellent caring people

I was happy with the service but find it a bother to write a revue

Drivers are always polite and flexible if nobody is available at my address to receive a delivery. It is never a problem to go to my nominated neighbour nearby. The only improvement I’d like to see is for expected delivery time slots to be shared in advance, which has not happened for my last few regular deliveries

Within time and easy to use

Great delivery
Always within timeframe
Thank you

On time delivery but they didn’t send alcohol swabs with the delivery as requested

Always on time, always friendly and always professional and careful with what is expensive medication. Make life so easy!

I was given a two hour window the previous night which really helped time management. They delivery person arrived bang on time and was very pleasant and courteous with the correct order.

Excellent delivery driver, polite and helpful. Friendly service accounts for everything these days.

Reliable services - thank you.

Nice friendly delivery

I have been let down on my delivery twice this week. Firstly Tuesday 25th then again on Wednesday 26th. No notification for the lack of delivery on the 26th until approximately 4pm when it was then too late for me to attend an appointment, which I had
rescheduled from the 25th.
I will say this is the first time I have had a problem since the start of my deliveries but I do think that communication could be much better…letting people know as soon as possible that the delivery will not be happening

Friendly and professional. Made me feel at ease and answered any questions I had.

Ordered for delivery 26th pm arrived am 27th. What is the point of putting your order in for a date and time if it can't be met. Saying that the delivery driver was perfect and very polite .