Health Tech Academy Reviews 

425
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers had a great experience with this company. People frequently praise the supportive staff and knowledgeable instructors for being incredibly helpful and guiding them successfully through the various online learning modules. Customers also genuinely appreciate the flexible, self-paced curriculum design that easily allows them to balance their studies with demanding full-time work schedules. However, some people mentioned encountering frustrating difficulties with communication and extremely slow response times from customer service representatives after enrolling in the program. A few reviewers also noted ongoing challenges in getting timely assistance regarding important matters like finding clinical placements or receiving necessary exam codes.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are generally nice, welcoming,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the self-paced format that... See more

Customer service

Consumers find customer service to be positive and supportive throughout their academic journey. Reviewers... See more

Service

People report ambiguous experiences with service, reflecting mixed opinions among reviewers. While some... See more

Response time

Users describe ambiguous interactions with response time, reflecting varied communication experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience so far has been great. The only downfall is that I am a visual person so I like to have things in my hand that I study so I need a book. LaKeisha Palmer is a great coach when I have ques... See more

Rated 4 out of 5 stars

I had a great experience with the Sterile Processing Tech course at Health Tech Academy. What I like the most about the program is it being self paced so there's no overload of material rather you wo... See more

Rated 4 out of 5 stars

I feel like personally HTA is a helpful option for someone who doesn't have time to go back to school and requires flexibility. Online programs in general are kind of a teach yourself thing so having... See more

Rated 4 out of 5 stars

I really loved that it was self-paced and I was still able to work while furthering my education. The coach, Mrs. Robin, and the career services advisor, Mrs. Malika, both did an amazing job in helpin... See more


Company details

  1. Educational institution

Written by the company

Programs Built for Better Career Pathways, working in healthcare today requires a unique mix of skills. Healthcare professionals need to master the knowledge required for their role, and accurately perform clinical duties, all while providing patients with the high level of service they’ve come to expect. We design our programs to teach you exactly what you need to take on an entry-level healthcare role. When you complete your program, you can be confident that you’re prepared to be successful, and you’ve got our support to help you land your next job.


Contact info

4.0

Great

TrustScore 4 out of 5

425 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(425)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pharmacy technician information

I learned a lot of information that I never got when I took classes elsewhere. Ms Palmer is very knowledgeable and very nice. When I had questions and the certification test for Pharmacy Technician she gave me a lot of information to look for. The guide was great.

4 August 2025
Unprompted review
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Reply from Health Tech Academy

Thank you, Franchial! We’re so glad the program gave you valuable insights and helpful guidance for your Pharmacy Technician certification. It’s great to hear the materials and support made a real difference

Rated 1 out of 5 stars

S😔 CONFUSED

Hello well I also felt like it was a scam ... the email has link to to boot you straight to a Payment portal and the discounted details feel a little odd.. I am stuck between a hard place ans rock with this one.. I mean of course I want the convenience of online education but I also was to make sure my time is accredited. The communication seems a bit rushed and all over the place . I was actually told to follow up with the reviews on trust polite but it actually confused me further ... I truly don't know what step ro move forward with ... please helppp😔

26 July 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for sharing your concerns with us—we completely understand how much it means to be confident in your education. To clarify, our program is fully accredited by the NCCA (National Commission for Certifying Agencies), so your time and efforts are absolutely recognized. We’re sorry if the communication felt rushed; we’re working to improve clarity and support throughout the process.

The payment and discount portal are all inside our secure enrollment system, though we'd be more than happy to walk you through it all step-by-step personally if you'd like. And although Trustpilot reviews can be inconsistent, we can point you to verified reviews of successful graduates if that would be useful.

Rated 1 out of 5 stars

I was interested in the program

I was interested in the program, looking to get certified as a MA. I thought that it was kind of weird that the person who reached out to me sttd he tried to call and he sent me emails regarding the program never received any of that. I then called, and he sttd both times randomly in the phone call “the call
Is being recorded” most businesses accredited ones at that do not state that in random parts of the phone call. He was not informative at all just simply sttd he would send an email. His name is Marlon. I get a bad feeling like this is a scam, and after reading reviews i decided not to go further with health tech academy. Fast forward this morning this will be the 3rd email call and Text since last Friday. I told him I wasn’t interested in starting until January and told him I’d reach out when I was ready. And like I said after my encounters with him, and deciding not to move forward. I kindly messaged him after he texted me asking him to please stop contacting me he then replied back “ That's all you had to say in the first place, than playing games like you're seriously interested Stop playing games” and “ No worries, I know you couldn't afford the program. It’s okay” VERY unprofessional and definitely a scam. I reached out to the admissions to speak to a supervisor, I was called back within the hour stting that this person “was let go” I don’t believe it for one second. I would not recommend health tech academy just based off my interactions with these people, and also the reviews. Doesn’t seem like a legit program.

24 July 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for sharing your experience with us. We are truly sorry to hear about the interaction and the negative impression it left, and it doesn’t reflect the respectful and professional standards we strive for at Health Tech Academy.

Please know that we have taken your feedback seriously and have already implemented steps to address this issue and ensure it doesn’t happen again. Your input is invaluable in helping us strengthen our standards and improve how we support prospective students.

At Health Tech Academy, our goal is to create a respectful, transparent, and supportive admissions process for everyone, so it is genuinely disheartening to hear that we missed the mark in your case. We completely understand your decision and respect your wishes moving forward.

If you ever reconsider our offerings or have any questions in the future, we would be honoured to provide you with a better experience.

Rated 3 out of 5 stars

Dead End

Very responsive before you sign up then silence. Completed the program in 2 weeks. It was too easy, they're just short slides and videos which you can fast forward and answer a few quizzes with no real exams to test your knowledge, so not sure if this will even be accepted when it comes to looking for a job since they don't offer clinicals. I have emailed support twice in one week to ask what the next step is as far as preparing for certification exam as promised and still have yet to receive a response, don't think ill receive one at this point. Seems like once they have you enrolled, you're at a complete dead end after that. They wont respond other than email you to remind you of your payment due. I will be going through NHA on my own and hope that this wasn't a scam or waste of my time and money. They also promise to help you with job assistance but at this point it seems like those are all just false promises.

22 July 2025
Unprompted review
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Reply from Health Tech Academy

We’re sorry you felt unsupported—that’s never our intention. Your next steps for certification have already been provided, and our Career Services team is always here to help with job placement. If you need anything further, please don’t hesitate to reach out. We’re committed to your success.

Rated 5 out of 5 stars

Flexible Pacing of Life

What I really liked was that the program had flexible pacing. Life is always busy and it was essential that I could proceed through the learning lessons at whatever speed I needed without it appearing hurried or pressure to work. It enabled me to be loyal to the program over time and gradually improve in it, irrespective of having other responsibilities.

11 July 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for your thoughtful feedback! We’re glad the flexible pacing allowed you to stay committed and grow at your own speed while balancing life’s demands. That’s exactly what we aim for—supporting progress without pressure.

Rated 5 out of 5 stars

Signing up was smooth and easy classes…

Signing up was smooth and easy classes seem straight forward and very informative for medical assisting.

17 July 2025
Unprompted review
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Reply from Health Tech Academy

Thanks for the great feedback! We’re glad the sign-up was seamless and that the classes are proving to be clear and informative for your medical assisting journey.

Rated 3 out of 5 stars

this is an accredited program

over all, the school isn't bad- opportunity wise. Communication just isn't the greatest. They will respond instantaneously prior to signing up. But once enrolled it seems as though communication hits a wall. I didn't take a class that required clinicals, everything was all online. I have yet to receive a "certificate" of completion from the school, but I was able to print off my certification via the NHA website. I can understand why people would think its scam, when you call they already know who you are. I found that pretty weird. I thought it was pretty thoughtful that they mail you a bookbag with small tokens inside. had a few hiccups with my assigned advisor, as stated communication lacks. i was informed by my assigned advisor that I didn't need MY BOOKS for the course only for the exam (to study) when you in-fact need your books throughout the course. At least to familiarize yourself with the criteria. Was also misinformed about the study guides, and so many other things. you are pretty much on your own once enrolled. I am unsure if I will receive the "guaranteed" job placement assistance they advertise but, overall I would still recommend if you're ok with doing the leg work yourself.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Yikes

Yikes, thank god for the reviews, I almost applied and I’m glad I didn’t. Reading all these reviews about no placements for clinicals is outrages. To read the response of the school stating it is our job to look for the placement as well, when they advertise they have clinical placements everywhere. I rather not spend my money nor my time on a fraudulent school, with misleading information. I live in NJ so I wonder where they would have clinicals. Also to finish the program in 4 months, then wait 6months to see if I can even be placed at a clinical location is already suspicious.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

My name is Lili I’m so happy to learn…

My name is Lili I’m so happy to learn many things different I just want to say thank you for Financial and Student Services for helping me out
If I need anything on time the answer on time thank you for that I’m so happy I can wait for the success more to come

Admissions Advisor thank you for helping me out

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Not a good school I asked before I paid…

Not a good school I asked before I paid my admission fee would I be able to take my clinicals with them for surgical tech boot camp since I had prior knowledge they said yes but once I completed the course and all the other things I was giving a data base to call & try & set up my own clinicals because the hospitals they are affiliated with are hours away from me I was never able to secure a clinical site because they have to be affiliated I was giving a whole script to say & ask but nothing never happened I reached out I was ghosted I emailed & called no one ever got back with me & so I was stuck out with no place close enough to complete my 125 cases they require & the only way you can talk with someone is if you click for admissions they say they send emails for people to get back with you but no one ever calls back quick to take your money to get you in but no follow thru once you complete course work to move to the next level

26 May 2025
Unprompted review
Rated 1 out of 5 stars

"website under maintenance" surprise in the middle of a test.

I am a new student and I am not happy about this "website under maintenance" surprise I just got as I am in the middle of a test.
Of all the questions in the test about professionalism, this is highly unprofessional behavior that you are modeling to your subscribers. If there's maintenance outages, scheduled or not, the company should be notifying its customers/students. You should not be interrupting my only time of the day to work on this without even notifying us of what is going on.

So far, I am not recommending this underwhelming program to anyone.

23 April 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for sharing your experience with us. We sincerely apologize for the frustration and disruption caused by the unexpected website maintenance during your test.

We completely understand how upsetting and unprofessional this felt, especially given the importance of your time and the effort you are putting into your studies. Please know that this situation was absolutely not reflective of the standards we strive to maintain. This was the first time such an incident occurred where we were unable to notify our students in advance, and we are taking your feedback very seriously.

We are already reviewing our internal processes to ensure that, moving forward, all students are properly informed ahead of any maintenance — whether scheduled or unexpected — to prevent this from happening again. You deserve a reliable and respectful learning environment, and we are committed to making sure you receive exactly that.

Rated 5 out of 5 stars

Farzeen went out of her way to work on…

Farzeen went out of her way to work on a solution for my dashboard not working properly for course access and was able to rectify it correctly and quickly.
I am so grateful to her and the team for fixing the problem quickly and working patiently with me through it.

10 April 2025
Unprompted review
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Reply from Health Tech Academy

Thank you so much for sharing your positive experience! We’re thrilled to hear that our Student Services Advisor was able to assist you with your dashboard issue promptly and effectively. Our team is dedicated to resolving concerns quickly while providing patient and supportive guidance, and it's wonderful to know that this effort made a difference for you. We truly value your feedback and are here to support you throughout your journey with us!

Rated 5 out of 5 stars

Looking to do something different

I enrolled through a program. Once everything was approved the on boarding was fast and detailed. Self- pace courses and EVERYTHING is online ! With having one more course to complete, I’m still excited about my new career as a Surgical Technician.

2 April 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for sharing your feedback! We're thrilled that the onboarding process was smooth and detailed, and you’re enjoying the self-paced, fully online courses. Your excitement as you approach your new career as a Surgical Technician is inspiring—we’re cheering you on every step of the way!

Rated 1 out of 5 stars

In the process of working with a law…

In the process of working with a law firm who will take my case!!!! This online school is a fraud and they will scam you!!!!!!!!!

31 March 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for sharing your concerns. We are committed to addressing any issues you may have and would like to reiterate that we are here to assist you. Please feel free to reach out directly to our team, and we will do our best to provide support and explore potential solutions to help resolve your concerns and work towards securing a clinical site.

Rated 5 out of 5 stars

The instructors are always there for you

The instructors are always there for you and are also so supportive and encouraging! I like going at my own pace which is the main reason why I chose Health Tech Academy. The material is very easy to go through and is organized for ease. I highly recommend Health Tech Academy without hesitation.

20 March 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for your wonderful feedback! We're so glad you enjoy the supportive instructors, organized material, and self-paced flexibility at Health Tech Academy.

Rated 5 out of 5 stars

Thank you Health Tech academic

Thank you Health Tech academic , just started the program and one of the stuff member has been so kind. He has helped me in the process, very nice .👍

19 March 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for your kind words! We're so glad to hear that our team member made your onboarding experience smooth and welcoming—your satisfaction means so much to us.

Rated 5 out of 5 stars

Very helpful

Very helpful, I signed up and was able to start immediately.

18 March 2025
Unprompted review
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Reply from Health Tech Academy

Thank you for sharing your experience! We're thrilled to hear that signing up was quick and seamless for you.

Rated 5 out of 5 stars

The camp is great as well as the stuff

I want to express my gratitude to HealTech Academy for their professional support, dedication, and outstanding service. A special thank you to Farzeen Basharat, Senior Student Success Representative, who has been truly exceptional. She is always on point, responds immediately, and communicates in a smooth and understandable way. Her guidance has made my experience even more positive.

Heal Tech Academy is an incredible place that provides flexibility, allowing students to study at their own pace. This program gives hope, builds confidence, and reinforces the value of hard work. I am truly impressed with the level of commitment and support they provide. Highly recommended!

10 March 2024
Unprompted review

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