I never received my order. This company is reliable. On the other hand, the mail service is very, very poor. Hence, the reason for the 1 star. Update, Really Healthy Co. resent my order withou... See more
Company replied
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See what reviewers are saying
Amazing products. I know I can always rely on the really healthy company to supply my family with our supplement needs. I absolutely love biobran I’ve been giving it to my husband and children for a... See more
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I have tried many supplements for my Osteoarthritis. I took various doses of Really Healthy Longvida Curcumin. After taking 3 capsules in morning and 3 capsules late afternoon, the pain in my knees a... See more
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The product which I buy from them does what it says on the tin to my complete satisfaction. Delivery is always within the parameters you pay for. Finally, with every price being hiked up everywhere, m... See more
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Company details
Information provided by various external sources
Europe UK suppliers of BioBran MGN-3 arabinoxylan (Bio Bran), Premier Research Labs Products, Medpro Prostasol, Imupros, Prestectan, Wild Organic AFA Klamath Blue Green Algae, NKCP Nattokinase nattozyme (natto kinase), Prostasol, Imupros, AlphaGuard O...
Contact info
Royal Oak Yard 2, SE1 3GB, London, United Kingdom
- healthy.co.uk
Update
I never received my order.
This company is reliable. On the other hand, the mail service is very, very poor. Hence, the reason for the 1 star.
Update, Really Healthy Co. resent my order without a glitch via DHL. I will definitely reorder from them.
18 January 2025
Reply from The Really Healthy Company
Dear Lori
We always happy to help when we can. We are glad you received your order in the end.
Regards
TRHC
Dear Lori,
We’re sorry to hear that you had an issue with the delivery of your order. According to our records, the courier attempted delivery on 28/01/2025 and left a note. We also emailed you requesting that you contact the delivery company on your side, and we offered to resend the order if needed. However, we haven’t received a response from you.
Please reach out to us at sales@healthy.co.uk, and we’ll be happy to work out the best next step for you.
The supplement was never received
The supplement was never received
They were unhelpful when I said I didn't receive it
They told me to contact royal mail myself and get compensation.
It was not till after I responded to say this should be looked into as they forged my signature and I didn't get any tracking information and I would not use their website again did they then look into it and send the replacement. They could of done this initially
I can send you the email I got that stated that I was asked to contact royal mail myself on my initial email saying my item was never received
See below:
On Mon, 3 Mar 2025, 08:26 Sales / Really Healthy Co, wrote:
Dear Nissa
It shows your order was delivered on Wednesday 26th February at 13.56, if this is not true, will need to cntact Royal Mail and make a claim for your order.
On 01/03/2025 19:14, Nissa Dewshi wrote:
KD 7614 1985 5GB
--
Regards
Serena Lambe
The Really Healthy Company Ltd.
+44(0)20 8480 1000
Unit 1, Larch Court, 2 Royal Oak Yard
London SE1 3GB, United Kingdom
22 February 2025
Reply from The Really Healthy Company
Dear Nissa,
It seems the word "WE" was missing in the email, this email was then followed through with the following email stating we will make the claim and send you the replacement.
Subject: Re: Missing Order – Replacement on the Way
Dear Nissa,
Thank you for reaching out to us. We’re very sorry to hear that your parcel has gone missing. Please see your order, which was placed online by you, where the selected shipping method was 2nd Class Royal Mail. Unfortunately, once dispatched, delivery is out of our hands, but we completely understand your frustration.
We have now initiated a claim with Royal Mail regarding the missing parcel and, as a gesture of goodwill, we are resending your order via DHL today. You will receive a text message with tracking details once it has been dispatched.
We regret to hear that you will not be using our company again, but we truly appreciate your past support. If there’s anything else we can do, please let us know.
Dear Nissa,
Thank you for your feedback. Unfortunately, Royal Mail does occasionally lose items, which is beyond our control. Your order was sent via a signed-for service, and Royal Mail provided us with a signature upon delivery. However, you confirmed that this was not your signature.
We promptly provided you with the tracking number for your original order, which you acknowledged receiving in your communication with us. However, in your review, you mentioned not receiving a tracking number, which may have been a misunderstanding.
You first alerted us to this issue on Friday evening at 19:14, outside of business hours. We responded and resolved the matter first thing on Monday morning at 08:26. Despite Royal Mail marking the item as delivered, we took your word that the signature was not yours and immediately arranged for a replacement to be sent via next-day courier at our expense.
At no point did we ask you to contact Royal Mail or claim compensation. We handled the claim ourselves while ensuring that you received a replacement as quickly as possible. Our team communicated with you multiple times throughout the day (at 08:26, 13:01, 13:05, 13:26, 13:40, and 14:14) to keep you informed and to ensure a swift resolution.
As a company, we always strive to assist our customers when delivery issues arise, even when they are beyond our direct control. While we must conduct due diligence before sending replacements, we acted as quickly as possible to resolve this matter to your satisfaction. We are therefore a little surprised by your review, as you seemed happy with the resolution at the time.
We value our customers and always do our best to provide excellent service. If you have any further concerns, please don’t hesitate to reach out.
Dear Nissa,
We are really sorry to hear that you feel we were unhelpful. As soon as we received your concern, we immediately looked into the matter and arranged for your order to be resent via DHL. Our records show that the order has now been successfully delivered to you.
If there’s anything else we can assist you with, please don’t hesitate to contact us.
Excellent and prompt service.
15 February 2025
Reply from The Really Healthy Company
Thank you for your review :-)
Great company great product
9 February 2025
Reply from The Really Healthy Company
Thank you for your review :-)
Fantastic service and prices!
2 February 2025
Reply from The Really Healthy Company
Thank you for your review
Best quality suplement for amazing…
Best quality suplement for amazing prices and brilliant customer service. Dealt with really professionally and given great advice as to what suplement to purchase to best suit my active lifestyle. Would definitely recommend to everyone!
1 February 2025
Reply from The Really Healthy Company
Thank you for your wonderful review :-)
Reply from The Really Healthy Company
Thank you for your review :-)
Amazing products
Amazing products. I know I can always rely on the really healthy company to supply my family with our supplement needs. I absolutely love biobran I’ve been giving it to my husband and children for a few years and it really gives their immune system the boost it needs in these winter months and whenever it’s required.
1 January 2025
Reply from The Really Healthy Company
Thank you for your wonderful review :-)
Reply from The Really Healthy Company
Thank you for your review :-)
Reply from The Really Healthy Company
Thank you for your review
The Really Healthy Company consistently…
The Really Healthy Company consistently provides good, courteous service. It would be even better if the delivery service, in my case Royal Mail, were up to par. Besides, regardless of the situation, it is better to answer messages than not to answer them at all...
11 December 2024
Reply from The Really Healthy Company
Thank you for your review.
Fast efficient service
My order was delivered quicker than I was expected. I will use the company in the future.
11 December 2024
Reply from The Really Healthy Company
Thank you for your review
Great service
Great service! Efficient and fast. Really pleased to be able to get the NACS in the UK.
10 December 2024
Reply from The Really Healthy Company
Thank you for your review
As always
As always, the products I ordered were delivered in very good condition in prompt fashion.
7 December 2024
Reply from The Really Healthy Company
Thank you for your lovely review
Fantastic product choice and prices
Fantastic product choice and prices
Quick delivery too,
Thanks
4 December 2024
Reply from The Really Healthy Company
Thank you for your lovely review
Reply from The Really Healthy Company
Dear Joaquin, Please contact us by email about your order otherwise there is no way we would know you did not receive this, By following the tracking number we sent you for your order, we can see that Customs have been trying to contact you but have not received any replies. Please contact them to pay the duties and claim your order.
A happy customer
The RHC provided us with Augmented NAC at a competitive price. The ordering process was easy and the delivery’s was on time.
13 November 2024
Reply from The Really Healthy Company
Thank you for your review
Always good service.
Item arrived promptly by courier. I have always had good service from the Really Healthy Company.
15 November 2024
Reply from The Really Healthy Company
Thank you for your wonderful review
Fast and efficient service 🙂👏
3 November 2024
Reply from The Really Healthy Company
Thank you for your review
The communication was poor
The communication was poor, tracking did not work. Nothing to say delivered. I think you need to improve that side of your company.
30 October 2024
Reply from The Really Healthy Company
Dear Julie, we are sorry to hear this. you should automatically get a email with your tracking number. Please if you order from us again and you do not get this email, contact us on sales@healthy.co.uk and we can send you the tracking number.
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