HealthyLine Reviews 298

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more

Company replied

Rated 5 out of 5 stars

Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address... See more

Company replied

Rated 5 out of 5 stars

Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!

Company replied

Rated 1 out of 5 stars

While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service sev... See more

Company replied

Company details

  1. Wellness centre

Information provided by various external sources

HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.


Contact info

4.2

Great

TrustScore 4 out of 5

298 reviews

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Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Crystal magic!

I love my crystal mat. It helps with menstrual cramps, body aches, and letting go of my stress from the day. I also love my tourmaline comforter!!! I feel all warm and protected while I sleep a luxurious sleep :).

31 July 2020
Unprompted review
Rated 5 out of 5 stars

HealthyLine InfraMat Po AKA "Matt"

I've owned a HealthyLine InfraMat Pro for a few years now, but only my patients benefited from using it. I often joked with my patients that they were more excited about seeing "Matt" than me! Due to COVID, I decided to bring the mat home for the unforeseeable future and enjoy it myself. After battling with my family members for a couple of weeks, I was able to enjoy using it numerous times a day. I find one of the most difficult symptoms to treat in patients is stress and anxiety. Lying on "Matt" is a notable stress reliever, in addition to all of its other benefits. Now that I am reopening, I question whether or not I'm willing to share Matt with others again!

31 July 2020
Unprompted review
Rated 5 out of 5 stars

High Quality Mats & Great Customer Service

The first time I bought a heat mat I knew I wanted one with real gemstones but didn't have a lot to spend. After doing some research I settled on the Healthyline medium mesh mat. It had a good balance of features and price. It felt great to lie on with its penetrating heat. After using it a few weeks I also found myself feeling better from the detoxing effect it had. Recently I was able to purchase a larger mat. At first I chose a TAJ Full Short mat since I wanted to try PEMF. For me, it turned out to be too hard for my back. The mat was high quality, but I couldn't lay on it for long. Customer service was great, they helped me exchange it for a Soft series Full Short. This turned out to be just what I needed. With the amethyst chips, its even better than the mesh mat. It is comfortable to lay on and covers from my neck to my ankles. I love the mat and wouldn't hesitate to order from them again when I need another one.

31 July 2020
Unprompted review
Rated 5 out of 5 stars

Relaxing self-care

I have been using an InfraMat almost daily for over a year. (The only days I don’t use it are when I am out of town.) I keep it in my recliner and start and end my day with it. I also sit on it as much as possible throughout the day because it is so relaxing. When friends visit, they enjoy sitting on it. (Yes, I give it up for my friends!) My InfraMat relaxes me so much that I go right to sleep after sitting on it at night. I appreciate a crystal mat designed for a chair.

31 July 2020
Unprompted review
Rated 5 out of 5 stars

The only thing that healed my shin…

The only thing that healed my shin splint! (I was skeptical but it worked!). I then bought one for my 80 YO dad to help heel his bruised ankle

6 February 2020
Unprompted review
HealthyLine logo

Reply from HealthyLine

Thank you for your feedback! We love to hear all the ways our products help our customers! Stay healthy!

Rated 1 out of 5 stars

These mats break so easily and stop…

These mats break so easily and stop heating up. The controllers also crap out. and then it is a pain in the butt to pay to return and pay for shipping. It is an expensive item but really is cheap junk made in China.

6 November 2019
Unprompted review
Rated 1 out of 5 stars

Had a terrible experience

Had a terrible experience. I paid $1299 for a 220 V MAT through my Amazon Pay account. I received confirmation from Amazon Pay ( I have an Amazon account which is more than 12 years old and a regular customer) , Citibank . HealthyLine too sent an email confirming the order. But later when I found it was not shipped within the promised time, I was told by customer care that my payment was not received from Amazon Pay. When I confronted the customer care officer with receipts from Amazon Pay and Citibank and the acceptance of order by themselves, they accepted payment was received and promised to ship the item the same day. However within a few minutes, I received an email refunding my order! I was so worried and thought for a minute that I was defrauded. Then escalated to Amazon Pay ensured that the refund was actually processed. But it was a total harassment after spending a big sum online . I was then told I was red-flagged. If somebody raises questions he or she would be red-flagged???
If it was anything to do with the payment method, the order should not have been accepted at the first place ?? They still advertise Amazon Pay as the payment method and they can not keep the funds of the customers and give cock and bull stories when questioned..
I think they have something to hide behind the peace and wellness sweet talk....

12 October 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

Hello Biju,

I was assisting you with your order. I explained that your order was on hold on our end and once it came through it immediately was red-flagged. When your transaction was marked as suspicious we immediately refund money back to the credit card used. From time to time security protocol makes a red flag even after initial preapproval. In your case, once it was processed in our system and your order was red-flagged it was refunded immediately. We have seen this before when people order a product with an unauthorized credit card. Our goal is to prevent fraud, for us and the potential victim, not just make a sale. Thank you.

Stay healthy
Jade

Rated 5 out of 5 stars

90 yo Grandma

I bought this for my 90 yo grandma who uses a walker to get around. She has diabetes and for a while her hospital visits started to increase year by year. She was up to 3 hospital stays/yr. Since she is always cold and watches loads of TV, it seemed like a good fit to get her this chair. Its been 9 months and I am happy to report she has STOPPED going to the hospital. Of course she is not completely healed but she is living life on her terms and I am so grateful she can have her life outside of hospital walls.

3 October 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

We are so happy to hear testimonials like this. Sending light and love!

Rated 5 out of 5 stars

I love my mat.

I love my mat.. I was in a bad car accident and It is helping me relax the muscles in my back.

1 September 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

Thank you for your review. You are appreciated!

Rated 5 out of 5 stars

I been using Healthyline rainbow mat

I been using Healthyline rainbow mat , pillow & jade bolster in my practice and my clients are getting positive benefits from
Frequently having mat sessions is been helping them with numerous health issues finding relaxation and balancing overall sense of well-being ! Plus customer service support is Excellent Jade has surpassed my expectations I highly recommend their products and customer service! Thank you for develop all the excellent products to enhance our health!

28 August 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

Thank you for your kind words. We are grateful for you!

Rated 5 out of 5 stars

One of the best investments that I did…

One of the best investments that I did for my health. It’s a great line with excellent customer service; always available to answer your questions and guide you to find the best mat for your needs without a sales pitch. Ever since I started using their mats I feel so much better, much much less pain & function better! I am so happy and satisfied with the product that I bought and gave to some friends. I highly recommend it to everyone.
Thank you for making them!

28 August 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

We appreciate you!

Rated 5 out of 5 stars

Love my mat so much

Love my mat so much. It is incredibly helpful to my wholeness and BEing. And customer service is wonderful. Thank you!

15 April 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

You are welcome. We appreciate you!

Rated 2 out of 5 stars

Extended delay of refund

I have no complaint about the products. I made an overpayment of over $500. It has been almost 2 months and I still have not received the refund, despite repeated phone calls and emails. I told them twice I was going to file a dispute with my credit card. I still have not heard. I shall call Visa now.

19 January 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

Hello Elizabeth,

You should have received your refund. Please call me at (888)774-4422. I can assist you. Have a wonderful day!

Stay healthy
Jade

Rated 5 out of 5 stars

Great!

I love my mat and really believe it helps me. Also when my mat quit working the customer service was amazing.

1 January 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

Thank you for being our customer. We appreciate you. Have a wonderful day!

Rated 1 out of 5 stars

Terrible Customer Service

I'm unhappy with the InfraMat Pro and the response HealthyLine has given. They promised to deal with it and send me a device but this has not happened and they have ignored my e-mails for months now.

1 January 2019
Unprompted review
HealthyLine logo

Reply from HealthyLine

Please call (888)774-4422 for assistance. Thank you. Have a wonderful day!

Stay healthy
Jade

Rated 5 out of 5 stars

Awesome

Awesome product. Crystals make a positive difference.

24 December 2018
Unprompted review
HealthyLine logo

Reply from HealthyLine

Crystal are amazing. Thank you for being our customer.Enjoy!

Rated 5 out of 5 stars

Love this mat

Love this mat! It relieves pain, helps me sleep, grounds me and keeps me warm. Couldn't ask for more.

24 December 2018
Unprompted review
HealthyLine logo

Reply from HealthyLine

Thank you for being our customer. Enjoy!

Rated 5 out of 5 stars

Excellent products and excellent…

Excellent products and excellent customer service. Special thanks to Jade, who was very helpful and wanted to be sure I was informed and satisfied!

22 December 2018
Unprompted review
HealthyLine logo

Reply from HealthyLine

You are welcome. My pleasure!

Rated 5 out of 5 stars

Excellent customer support. Poor product quality.

Customer support was excellent. My problem was quickly addressed and resolved.
While I commend the customer support, I am not pleased with product quality. I only had my mat for 1 1/2 years when the heating element stopped working. I would expect something this expensive to last MUCH longer.
The company sold me a new one at a 50% discount. That is better than having to pay full price, but I am still disappointed with the product quality and would not recommend this particular brand. I like the product and have no issue with it, just that it had an extremely short life.

22 December 2018
Unprompted review
Rated 5 out of 5 stars

Issues while ordering, but Healthyline resolved it

We had delivery problems with this item, as it got stuck in Indian customs, but Healthyline resolved the issues. The product is excellent.

21 December 2018
Unprompted review
HealthyLine logo

Reply from HealthyLine

Hello Martijn,

We sincerely apologize for your experience. There was an error with your invoice but we have taken the necessary steps to resolve your issue. We are a company with integrity and do not take part in fraudulent activity. We have also contacted you with the resolution and multiple updates. We apologize once more for any inconvenience this has caused you. Have a wonderful day!

Kind regards,
Your HealthyLine Customer Care Team

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