The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more
Company replied
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The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more
Company replied
Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address... See more
Company replied
Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!
Company replied
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service sev... See more
Company replied
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
925 Shepherd Ave, 11208, Brooklyn, United States
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Great dealing with Larry. Fast and efficient ordering and delivery,
Love my infrared mats!! They came in a very timely manner and are absolutely awesome!
I've had my medium rainbow mat for a year now. Previously I had a jade mat from another company. The rainbow mat is the best. The size is perfect because it's portable. It heats up hotter than I need. You can literally feel the PEMF when it cycles on. It feels like a gravitational force which is very grounding. The customer service for this company is 5 star!
Jade is very informative and takes her time explaining and answering each question thoroughly. First order was Chakra Mat. It is awesome. Will be offering these inframats to ALL our clients through our Body Ecology connections and our Natural Body Holistic Spa. Thank you for these life giving Inframats‼️
Excellent product for us and our dogs. Elevates stress and anxiety. We respond much better to the mat then previous chiropractor and acupuncture treatments. Now we just need to get one for each of us, myself and two dogs all together on one mat cozy but a little crowded. 💜
Great product ,highly recommend it especially for those chronic aches and pains.Give it some time to work ,it’s subtle but effective in long run.
This company has great customer service. Although I encountered a complication with my mat, Healthy Line went above and beyond to correct it and very quickly! Jade has been my contact person since I first ordered the mat about a year ago. Jade is caring, pleasant, helpful and very efficient. It is nice to be able to rely on a company.
We purchased the Taj Mat 7428 and have been completely satisfied. The healing and health-promoting effects of the PEMF are significant and real. So much so that I have begun sleeping on the mat at night. The infrared heat, is an additional bonus!
I have had no problems with The Inframat Pro.
The mat is very well made, transports easily in its bag and is a treat I look forward to experiencing daily. I have had it for approximately 6months now and it has a 1year warranty. We shall see how it holds up.
Excellent customer service! The website is also very well designed compared to other competitors'. The features in bullet points are useful. However, the names of the products are too similar and are confusing. It takes a long time to compare the benefits and features. To save customers a lot of time flipping between tabs, a summary table of mat benefits and features for each line laid out clearly and concisely for quick comparison would improve shopping experience. A user guide for safe use eg temperature setting and treatment duration is needed on your website. Also contraindication for any illnesses against use of these therapies should be stated clearly on the homepage.
Our mat has helped us so much! Only wish we had a bigger and softer one.
So far I have not received my product. The company sent it out a second time and I have not received it yet.
I did get the product!

Reply from HealthyLine
I purchased products from HealthyLine a couple of years ago. The products are great and the customer service is outstanding! I would recommend this company!
They have been really good about returns, replacing a unit if needed. I recommend them to all my patients, very good quality and sturdy.
good price for product, good quality, working for my health and well being
I had a great experience and the product is wonderful.
I have had mine for just about 3 weeks and I personally notice my body has no pain, I have so much energy! My husband is a lazy sceptic and even he is using it and getting benefits with his back. He has osteophites in his back and crippling back pain and goes on the Matt on his own which is really telling me it is helping.
I would recommend this Matt and company!
Suzanne
Customer service was great. And my product has help me so much. Do you have pillow with the things in it to? Let me know please. Thanks.
I have shared HealthyLine information with several patients. I went through three BioMats which are double the price per each pad, but with the frustration of their electrical components breaking and no warranty I thought I would give HealthyLine a try. BioMat was more flexible and had a soothing effect like laying in the sun. HealthyLine seems a little more intense and more detoxifying, I liked both products but for the price difference I will now be recommending HealthyLine instead of BioMat.
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