I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
Company replied
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
Company replied
Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to work with
Easy to work with. They were with me from the beginning with support and help with setup.
They are always there when I need assistance. Love the hearing g aids.
Hear things I have not heard in years.
Thought my hearing was ok before trying these great hearing aids.
5 February 2026
Unprompted review
Reply from hear.com
Hi Kenneth,
Thank you for your wonderful review! We're so glad to hear that our team was able to support you from the beginning and help with your setup. It’s amazing to know you’re hearing things again that you hadn’t heard in years. We truly appreciate your kind words and are grateful you chose hear.com for your hearing aids!
Curtis, Customer Success Team
I am pleased with the results
I am pleased with the results, but I do have concerns about longevity
12 March 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for your review! We're so glad to hear that you're pleased with your results. We completely understand your concerns about longevity, and it’s a great question to have when investing in hearing aids.
Our devices are designed with durability and long-term performance in mind, and we’re here to support you throughout your journey. With proper care, regular use, and ongoing adjustments as needed, many customers enjoy their hearing aids for years.
If you ever have questions or notice any changes over time, our team is always here to help with support, maintenance guidance, and follow-up care. We truly appreciate you choosing hear.com!
Curtis, Customer Success Team
Over the topThe company is over the top with her…
The company is over the top with her concerns with their customers. They’re excellent customer. Excellent company to deal with.
13 March 2026
Unprompted review
Reply from hear.com
Hi Gregory,
Thank you for your kind words! We’re truly grateful for your feedback and are delighted to hear that you felt well cared for by our team. Providing attentive support and a great overall experience for our customers is very important to us. We appreciate you taking the time to share your experience.
Curtis, Customer Success Team
I love these hearing aids.
I love these earring aides! They are so light and comfortable I forget I have them on. I have had hearing aids that were about the same size, but they hurt my ears and I couldn't wear them for very long. There is no discomfort of any kind with these hearing aids. The sound is crisp and clear, and I am hearing things I haven't heard in a very long time. I recommend hearing.com to anyone getting hearing aids, they are the best product out there.
13 March 2026
Unprompted review
Reply from hear.com
Hi Melinda,
Thank you for sharing your experience! We're so happy to hear that you are enjoying your hearing aids. It’s wonderful to know you’re hearing things again that you haven’t heard in a long time—that’s exactly what we hope for. We appreciate your recommendation and are grateful you chose hear.com!
Curtis, Customer Success Team
Friendly professional service with…
Friendly professional service with quality products. They provide extensive support and really stand behind their products.
12 March 2026
Unprompted review
Reply from hear.com
Hi Gary,
Thank you for sharing your feedback! We’re glad to hear that you experienced friendly, professional service and are happy with the quality of your hearing aids. Providing strong support and standing behind what we offer is very important to us. We truly appreciate you taking the time to share your experience. Please reach out if you ever have any questions or need anything – our team is always here for you!
Curtis, Customer Success Team
Highly Recommend
I have had a first rate experience with Hear.com. From their virtual assessment to the ease of communication to the professionalism of everyone I worked with, the process has been flawless.
5 February 2026
Unprompted review
Reply from hear.com
Hi Kay,
Thank you for your kind words! We’re delighted to hear that your experience—from the virtual assessment to the communication and support from our team—has been so positive. Providing a smooth, professional, and convenient process is very important to us. We truly appreciate you taking the time to share your experience.
Curtis, Customer Success Team
Attentive followup and ready…
Attentive followup and ready availability. Also, the advanced features of my new Horizon IX hearing aids allow me to adapt to different ambient situations and has provided me with much improved speech discrimination.
10 March 2026
Unprompted review
Reply from hear.com
Hi David,
Thank you for sharing your experience! We’re delighted to hear that you appreciated the attentive follow-up care and accessibility our team offered. It’s also wonderful to know that the advanced features of your Horizon IX hearing aids are helping you adapt to different listening environments and improve speech clarity. We truly appreciate your feedback and are grateful to be part of your hearing journey.
Curtis, Customer Success Team
The hearing aid is a great device
The hearing aid is a great device. It is comfortable to use and the accompanying phone app makes it easy and intuitive to adjust loudness and sound quality.
12 January 2026
Unprompted review
Reply from hear.com
Hi Randall,
Thank you for your kind feedback! We’re so glad to hear that you’re enjoying your hearing aid and finding it comfortable to wear. We truly appreciate you sharing your experience and are happy to be part of your hearing journey. Please reach out if you ever have any questions or need anything.
Curtis, Customer Success Team
First Class Operation
Everyone I have spoken with or been in contact with on the Hear.Com team have been very polite, knowledgeable and provided me with information to enable me to make the decision regarding hearing aids. First class group of folks.
9 March 2026
Unprompted review
Reply from hear.com
Dear Ray,
Thank you for your kind feedback! We’re so glad to hear that our team provided caring and honest support when addressing your questions and concerns. Creating a trustworthy and supportive experience is very important to us. We truly appreciate you taking the time to share your experience.
Curtis, Customer Success Team
Love the customer service so far
Love the customer service so far. The “do it from home” makes the experience easier
The audiologist was great.
I have already been recommending your company.
9 March 2026
Unprompted review
Reply from hear.com
Dear Don,
Thank you for sharing your experience! We’re so glad to hear that you’ve been enjoying the customer service and that the convenience of the at-home process made things easier for you. It’s wonderful to know that your audiologist provided great care and that you’ve already been recommending us to others. We truly appreciate your support and are grateful to be part of your hearing journey. Our team is always here for you if you ever need anything!
Curtis, Customer Success Team
I'm impressed on how easy it was to get…
I'm impressed on how easy it was to get my hearing exam done and the setup of my new hearing aids through a virtual appointment with a hear.com hearing tech. Everything was done through a tablet that was shipped to me with my new hearing aids.
16 January 2026
Unprompted review
Reply from hear.com
Hi Dennis,
Thank you for sharing your experience! We’re delighted to hear that the process felt easy and convenient for you. Our goal is to make hearing care as accessible and seamless as possible, so it’s wonderful to know that the virtual appointment and tablet setup helped make your hearing exam and fitting smooth. We truly appreciate your feedback and are grateful to be part of your journey to better hearing.
Curtis, Customer Success Team
Kelly Young, Au.D and Taylor Pack
Kelly Young, Au.D and Taylor Pack were amazing support. I’m not sure I would have committed without their help.
Kelly was thorough, reassuring, anticipated my needs and followed through completely.
Taylor Pack communicated very well and helped keep the whole process on target. Thank you both.
Great to have honest and reliable service from them both.
3 March 2026
Unprompted review
Reply from hear.com
Hi Steve,
Thank you for sharing your experience! We’re so glad to hear that you felt supported throughout the process and that the guidance you received made such a positive difference. Providing thorough care, clear communication, and dependable follow-through is exactly what we strive for. We truly appreciate your kind words and your trust, and we’re grateful to be part of your hearing journey.
Curtis, Customer Success Team
- exceptional service/product
- exceptional service/product
- getting answers to questions quickly
- easy set up for hearing test
- constant contact about my progress
- able to talk to a live body when you need assistance (that’s a big one)!
12 January 2026
Unprompted review
Reply from hear.com
Dear Carolyn,
Thank you for your wonderful feedback! We’re so glad to hear that you had an exceptional experience with both the service and the product. It’s great to know that the hearing test setup was easy, your questions were answered quickly, and that you felt supported throughout your progress. And we couldn’t agree more—being able to connect with a real person when you need assistance makes all the difference. We truly appreciate your kind words and are always here to help!
Curtis, Customer Success Team
The day I started hearing again
Everything was taken care of over the phone. I was sent a package with the AIDS , equipment and a camera in there they can look at my ear. Everything was done over the phone, such a convenience. They gave me the hearing test, adjusted the hearing aids, and it took less than 45 minutes to complete. I had a follow up appointment they did some tweaking and that was it. Everything worked great. I put the equipment back in the box put the label on that they had sent and UPS picked it up. That’s how easy it was.
Very Pleased w/ the Product & the Personel
5 January 2026
Unprompted review
Reply from hear.com
Hello,
Thank you for sharing your experience! We’re so glad to hear that the process was smooth, convenient, and easy from start to finish. It’s wonderful that the remote hearing test, adjustments, and follow-up appointment all worked seamlessly for you—and that returning the equipment was just as simple.
We truly appreciate your kind words about both the product and our team. Providing effective hearing care with convenience and support is exactly what we strive for. Thank you for trusting us with your hearing journey!
Curtis, Customer Success Team
good hearing
everthing was mailed to me.on line instructions were very useable
2 February 2026
Unprompted review
Reply from hear.com
Hi Thomas,
Thank you for your feedback! We’re so glad to hear that everything arrived smoothly and that the online instructions were clear and easy to use. Making the process convenient and straightforward is very important to us. We truly appreciate you sharing your experience and are always here if you need any support.
Curtis, Customer Success Team
Reply from hear.com
Hi Al
Thank you for your feedback! We’re glad to hear that the repair process was easy and straightforward for you. Making service and support simple and hassle-free is very important to us. If there’s anything more we can do to make your experience even better, we’re always here to help.
Curtis, Customer Success Team
My hearing specialist Ken Pruyn in…
My hearing specialist Ken Pruyn in Mass. was incredibly helpful .Intelligent, listened to me, simplified everything, and patient. He is also a Master at programming the devices, which I think is one of the key aspects . I am a Surgeon and not easily impressed.
21 January 2026
Unprompted review
Reply from hear.com
Hi Raymond,
Thank you so much for your thoughtful feedback. We’re truly pleased to hear that your specialist provided knowledgeable, patient, and attentive care while making the process clear and straightforward. Proper programming is such an important part of achieving the best possible results, and we’re glad that expertise made a difference for you. It means a great deal—especially coming from a medical professional—that your experience left such a strong impression. We sincerely appreciate your trust.
Curtis, Customer Success Team
This is a continuation of my previous review.
After another non- productive contact with hear.com support. The suggested long term fix was totally unacceptable. Basically it was the entire process first undertaken when hearing aids were first purchased. Uninstall the horizon app, reboot phone, un-pair, delete hearing aids from the phone, reboot phone, download and reinstall Horizon app, reinstall hearing aids, pair again, hope for the best. This process would be repeated each time I had any issues.
I contacted the manufacturer and was provided a sliver of hope that there maybe an issue with the Bluetooth antenna in the hearing aids. They were frank, to the point and immediately suggested I return the hearing aids for their troubleshooting and possible replacement.
While hear.com support was a continued exercise in futility, at least I have hope that the hearing aids may need repair.
The connectivity and control issues related to Android may still be an issue that hearing.com or the manufacturer can remedy. Only time will tell.
If the entire issue is not remedied the only solution I can accept is a full refund of the purchase cost. Short of that I'm stuck with a product the seller will not stand behind, in my opinion.
25 February 2026
Unprompted review
Reply from hear.com
Dear Tony,
Thank you for sharing this feedback. First and foremost, I want to sincerely apologize for the frustration you’ve experienced. It is completely understandable that being asked to repeat the same "start from scratch" process—reinstalling apps and re-pairing devices—felt like an exercise in futility. That is not the level of support we strive for, and we clearly missed the mark in addressing the root of your concerns.
Your time is valuable, and we validate your frustration with the "temporary fixes" you were offered. We are glad the manufacturer was able to provide more direct insight regarding the Bluetooth antenna, and we want to use that information to move past troubleshooting and into a real solution.
Our Proposed Solution:
To restore your confidence and ensure you have a product that stays connected to your Android device reliably, In your particular situation we would like to offer you an upgrade to the Horizon 7 IX BCT. Unfortunately, at the time of your purchase, these items were not available.
The Horizon 7 IX BCT features our latest architecture designed for superior connectivity and stability. We believe this is the most effective way to move beyond these technical hurdles and provide you with the seamless experience you expected from the start.
A senior member of our team will be reaching out to you directly to facilitate this upgrade. We understand your position regarding a refund, and we are committed to standing behind our products until you are fully satisfied with your hearing solution.
Thank you for your patience while we work to make this right.
Best regards,
The hear.com Team
I feel very informed
I feel very informed about my hearing aids and what to expect. I have a phone number I can call anytime I have a question.
26 February 2026
Unprompted review
Reply from hear.com
Hi Frances,
Thank you for sharing your experience! We’re so glad to hear that you feel well-informed about your hearing aids and confident in what to expect. Providing clear guidance and ongoing support is very important to us, and we’re happy you know you can reach us anytime you have questions. We truly appreciate your feedback and are always here to help.
Curtis, Customer Success Team
Hearing Aid Help
Anytime I need help with my hearing aids or equipment, I am treated very well and that makes me feel like a valued customer
15 January 2026
Unprompted review
Reply from hear.com
Hi Brenda,
Thank you for sharing your experience! We’re so glad to hear that you feel well cared for and valued whenever you need assistance —that’s exactly the experience we strive to provide. Your satisfaction and confidence in your hearing care mean a great deal to us. We truly appreciate your trust and are always here whenever you need support.
Curtis, Customer Success Team
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