Super friendly service, explain processes very clearly and reasonably priced. Booking system very efficient and premises immaculate. I was treated by Claire on my most recent visit who was lovely. Mos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very professional friendly service my sons been twice over the last 2 years for wax removal . He’s suffered with his ears for years and the waiting times through the NHS are ridiculous . We were... See more
Company replied
Had over 20 years of wax build up in one ear following a brain operation and fearful of messing around with my ears. I’ve been feeling really unwell the last few months and lost some hearing, a quick... See more
Company replied
I visited The Hearing Centre at Market Harborough with deafness as a result of impacted wax caused by inserting my hearing aids into the ear canal. Microsuction by Ben was quick, easy and my hearing... See more
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Company details
Written by the company
The Hearing Centre was established in 2008 as an independent specialist hearing and tinnitus centre. We pride ourselves on offering our clients access to every manufacturer of hearing device on the market and consistently keep up to date with the latest and greatest advances in hearing technology. Our expert team of Audiologists provide you and your family with the highest level of personal care. Whatever your hearing loss, budget, or style we are confident we can help you find the perfect solution.
Contact info
The Hearing Centre, 97b Sibson Road, Birstall, LE4 4NB, Leicester, United Kingdom
- 0116 254 3909
- info@hearingcentre.com
- hearingcentre.com
4.9
Excellent
81 reviews
No recent history of asking for reviews
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My first visit and was very impressed
My first visit and was very impressed. Staff very pleasant. Helen was very professional and friendly, put me at ease. Was very informative, well explained and great to be able to see inside the ear on screen. Would definitely recommend.
6 July 2026
Unprompted review
Ashby
Attended Ashby. I’d booked for ear wax removal but after an initial check up, I was shown that I had no wax build up.
I was talked though what was causing my issues.
Super friendly, professional & informative.
11 June 2026
Unprompted review
Reply from The Hearing Centre
Thank you for taking the time to leave such a thoughtful review. We're delighted you had a positive experience at our Ashby clinic.
Your kind comments about our friendly, professional, and informative service mean a great deal to the team. We look forward to welcoming you back to The Hearing Centre whenever you need us.
There was a very friendly welcome
There was a very friendly welcome, I was seen quickly and the procedure was explained to me before being carried out expertly
30 June 2026
Unprompted review
Reply from The Hearing Centre
We're delighted to hear you received a warm welcome, were seen promptly, and that everything was explained clearly before your procedure. We believe it's important that every patient understands what to expect, helping them feel comfortable and confident throughout their appointment.
Thank you again for your feedback, and we look forward to seeing you again whenever you need us.
Super friendly service
Super friendly service, explain processes very clearly and reasonably priced. Booking system very efficient and premises immaculate. I was treated by Claire on my most recent visit who was lovely. Most certainly recommend and will be using again.
30 June 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your wonderful review.
At The Hearing Centre, we pride ourselves on providing professional hearing care and ear wax removal in a relaxed environment, with clear advice, transparent pricing, and appointments that run smoothly from booking through to treatment.
Thank you for recommending us. We look forward to welcoming you back whenever you need us.
I have been visiting the hearing centre…
I have been visiting the hearing centre now for almost a year.From the start I feel that I have had very professional advice.Since purchasing my hearing aids I have back to see Ben to have wax removed and he is 5 star, together with the receptionists,
26 June 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your wonderful review and for trusting The Hearing Centre with your hearing care over the past year.
We’re delighted to hear that you’ve consistently received professional advice and support throughout your hearing journey. It’s great to know that Ben has been able to help with both your hearing aids and ear wax removal, ensuring you continue to get the very best performance from your hearing devices. We know that regular hearing aid aftercare and ear health are essential for maintaining clear hearing.
Ben and our reception team will be thrilled to receive your kind comments. Thank you for your continued support and recommendation—we look forward to helping you with your hearing care for many years to come.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Highly recommend.
16 June 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your kind review and recommendation. We’re delighted to hear that you found the team at The Hearing Centre helpful and knowledgeable.
At The Hearing Centre, we’re committed to providing expert hearing care, clear advice, and personalised support for every patient, whether they visit us for a hearing test, hearing aids, ear wax removal, or ongoing hearing care. It’s wonderful to know that your experience reflected the high standards we strive to deliver.
Thank you again for choosing The Hearing Centre. We truly appreciate your recommendation and look forward to helping you with your hearing care in the future.
Outstanding service.
My wife and I were both booked in at Specsavers in Ashby for earwax removal today. On arrival there, we were told that the person we were due to see was off sick. I was told he had tried to ring me. No message or email had been sent to me. As the Hearing Centre was nearby, I decided to pop in to see when they could offer us an appointment. The very pleasant receptionist explained that they were fully booked for the immediate future, but an audiologist then followed us out and told us she had 15 minutes before her next client was due and offered us that time. My need was urgent, and she quickly and efficiently cleared both ears in the time available. She even offered to check my wife's ears. This was exceptional service and very welcome, as I have a severe hearing impairment and my wife has advanced Alzheimer's disease and was very confused by the events. I will not be returning to Specsavers.
15 June 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for taking the time to share your experience and for your kind words. We’re delighted that our team at the Ashby clinic of The Hearing Centre could help when you needed us most.
We understand how distressing unexpected changes to healthcare appointments can be, particularly when hearing is already significantly affected and when caring for a loved one with additional needs. We're pleased that our receptionist and audiologist were able to respond quickly, find time to see you, and provide prompt microsuction ear wax removal to restore your hearing. We're also glad we could offer to check your wife's ears to ensure she received the same level of care and attention.
At The Hearing Centre, we pride ourselves on delivering professional, compassionate hearing care, including ear wax removal, hearing assessments, hearing aids, and ongoing hearing support. We always strive to put our patients first and provide the highest standard of care, even when appointments are busy.
Your recommendation means a great deal to our entire team. Thank you for choosing The Hearing Centre we look forward to supporting both you and your wife whenever you need us in the future.
Had a great experience at the hearing centre in Ashby
Had a great experience at the hearing centre in Ashby.
Helen was very friendly & professional, and explained what would happen.
I had wax removal. This was done with care as I’d had a problem with one of my ears.
I would strongly recommend The Hearing Centre.
15 June 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you had such a positive experience at the Ashby clinic of The Hearing Centre.
We understand that patients with sensitive ears or previous ear problems often need extra reassurance, so we’re pleased that your treatment was carried out with such care and attention.
At The Hearing Centre, we’re committed to providing safe, gentle microsuction ear wax removal alongside expert hearing care in a welcoming environment. Thank you again for choosing The Hearing Centre we truly appreciate your recommendation and look forward to helping you again whenever you need us.
Ear wax removal
M first time at the Hearing Centre. Reception and treatment was very professional and calming and my ear wax was removed painlessly and quickly. My hearing much improved. Thank you Helen.
11 May 2026
Unprompted review
Reply from The Hearing Centre
Thank you for your review. We’re so pleased your first visit to the Hearing Centre was a positive experience. Helen will be delighted to hear that you felt calm and well cared for, and that your hearing improved so quickly after your treatment. We really appreciate you taking the time to share your feedback.
Goes beyond expectations
I booked a simple procedure (micro-suction) and was pleased to see that everything was explained & I could see images of the before/after.
What was special however was that I had been suffering with other issues and these were also looked at and later tests organised.
7 May 2026
Unprompted review
Reply from The Hearing Centre
Thank you for your wonderful review.
It’s great to know that our team could support you with your additional concerns and help arrange further tests.
We always aim to provide thorough, patient-centred care, so your feedback means a great deal to us.
Ben at the Market Harborough branch…
Ben at the Market Harborough branch went above and beyond .Exceptionally patient, helpful and easy to talk to .His knowledge of audiology amazing.,By far better than I have encountered . Have every confidence in him 😃
22 April 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your kind words. We’re thrilled to hear about your positive experience with Ben at our Market Harborough branch.
We’ll be sure to pass on your lovely feedback to him, it will mean a great deal. Thank you for placing your confidence in us!
Second Visit
Visited the Birstall branch to have a buildup of wax removed from my ear which was causing me issues while in bed.
The branch is extremely clean and tidy.
Leanne is diligent and careful, and made sure to check that I was comfortable throughout the procedure. She is very friendly and puts you at ease immediately.
This was my second visit, the last one being a few years ago for the exact same issue.
The price is (still) reasonable for the skilled work taking place, and the amount you pay is less if just one ear is cleaned, as was my case.
Thank you to the team at The Hearing Centre!
20 April 2026
Unprompted review
Reply from The Hearing Centre
Thank you for your continued support and for taking the time to leave such a detailed review.
We’re delighted to hear that you had another positive experience at our Birstall branch.
AMAZING EXPERIENCE
I visited The Hearing Center for war wax removal. The first thing I noticed was how clean and comfortable the waiting area was.
I was walmly greeted by Sue, she put me at ease straight away. She briefly went through some things with me and told me who would be performing the procedure.
Helen performed the ear wax removal and she was simply amazing. She was kind, caring, but above all else she was one of the nicest people I could ever wish to meet. She explained everything to me and what she was doing. She kept checking I was OK even checking the water was warm enough. She was patient and I never felt any part was rushed.
I would recommend The Hearing Centre to anyone.
16 April 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your wonderful review! We’re delighted to hear that you had such an amazing experience with us.
It’s great to know you found our clinic clean and comfortable, and that Sue made you feel welcome and at ease from the moment you arrived. Helen will be especially touched by your kind words – she takes real pride in making sure every patient feels comfortable, informed, and well cared for throughout their treatment.
Your recommendation truly means a lot to us and we look forward to welcoming you back in the future!
Excellent service
From start to finish, at every appointment I've had, I have been extremely impressed with the service I have received.
Leanne is so lovely, very professional and very friendly. She explains everything that is going to happen and discusses all the results with you. She listens and will resolve any concerns you may be feeling.
I would highly recommend The Hearing Centre.
7 April 2026
Unprompted review
Reply from The Hearing Centre
It’s really important to us that our patients feel informed, listened to, and supported throughout their journey, so your feedback means a great deal. We truly appreciate your recommendation and look forward to continuing to care for you in the future!
The Hearing Centre was recommended to…
The Hearing Centre was recommended to me by a friend and I won’t hesitate to recommend them to others. I underwent earwax removal and could not have had a better experience. Welcoming; friendly; professional; and engaged don’t get near. Thank you.
31 March 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your feedback! We’re delighted that you chose us following your friend’s recommendation, and even more pleased to hear that your experience lived up to expectations.
Thank you again for your kind words and for recommending The Hearing Centre to others — we truly appreciate your support!
I can't praise Leanne at the Ashby…
I can't praise Leanne at the Ashby branch enough.
She has been brilliant with my 95 year old mum...so patient & caring.
And my mum can now hear!
25 March 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your kind words! We’re absolutely delighted to hear about your experience with Leanne.
Your feedback truly means a lot to us.
Prompt and friendly welcome and excellent care.
Prompt and friendly welcome. I felt I was remembered. I felt valued and great care was used to ensure I understood what was going to be done and I was happy to continue. Time was taken to explain continuing care of my ears.
A very pleasant experience and outcome.
10 March 2026
Unprompted review
Reply from The Hearing Centre
Thank you for your kind feedback. We’re so pleased to hear that you felt welcomed, valued, and well looked after during your visit.
Taking the time to ensure our patients feel comfortable and fully informed is really important to us, so it’s wonderful to know that came across in your experience.
Very pleased with treatment
Very pleased with treatment, lovely staff, excellent all round.
24 February 2026
Unprompted review
Reply from The Hearing Centre
Thank you for your kind feedback. We’re delighted to hear you were very pleased with the treatment.
Your comments about the excellent all-round service are greatly appreciated, and we’re grateful you took the time to share your experience.
I have had a number of appointments…
I have had a number of appointments with the Hearing Centre and everyone has been very efficient and helpful and I would recommend them totally. They are friendly and welcoming and it is a clean and calm atmosphere to be in. Thank you everyone especially when I had a serious problem which was dealt with quickly.
27 February 2026
Unprompted review
Reply from The Hearing Centre
Thank you so much for your thoughtful feedback. We’re delighted to hear that you’ve had positive experiences.
We’re pleased to know you found the clinic clean and calm — creating a comfortable environment for our patients is something we really value.
Thank you for your recommendation and for taking the time to share your experience.
Excellent service and communication…
Excellent service and communication from Leanne. Honest appraisal given and no hard sell. Everything explained in an understandable way. I would highly recommend a visit to these premises.
Very freindly and understanding.
23 February 2026
Unprompted review
Reply from The Hearing Centre
Thank you for your lovely feedback. We’re delighted to hear that you received excellent service and communication from Leanne.
Providing friendly, supportive and transparent advice is something we really pride ourselves on.
Thank you for your recommendation — it means a lot to us.
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