Very professional friendly service my sons been twice over the last 2 years for wax removal . He’s suffered with his ears for years and the waiting times through the NHS are ridiculous . We were... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ben at the Market Harborough branch went above and beyond .Exceptionally patient, helpful and easy to talk to .His knowledge of audiology amazing.,By far better than I have encountered . Have every co... See more
Had over 20 years of wax build up in one ear following a brain operation and fearful of messing around with my ears. I’ve been feeling really unwell the last few months and lost some hearing, a quick... See more
Company replied
I visited The Hearing Centre at Market Harborough with deafness as a result of impacted wax caused by inserting my hearing aids into the ear canal. Microsuction by Ben was quick, easy and my hearing... See more
Company replied
Company details
Written by the company
The Hearing Centre was established in 2008 as an independent specialist hearing and tinnitus centre. We pride ourselves on offering our clients access to every manufacturer of hearing device on the market and consistently keep up to date with the latest and greatest advances in hearing technology. Our expert team of Audiologists provide you and your family with the highest level of personal care. Whatever your hearing loss, budget, or style we are confident we can help you find the perfect solution.
Contact info
The Hearing Centre, 97b Sibson Road, Birstall, LE4 4NB, Leicester, United Kingdom
- 0116 254 3909
- info@hearingcentre.com
- hearingcentre.com
Welcoming and efficient
The Hearing Centre is welcoming and in pristine condition.
Ben, the audiologist, is clear and patient in explaining things and efficient in the procedures.
28 October 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your kind words, we are glad that we were able to help and that you were pleased with the service you received.
Excellent service
Excellent service from start to finish from Leanne at birstall centre
Everything was explained clearly and was made to feel at ease during my visit
27 October 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your wonderful review! We’re so pleased to hear that Leanne at our Birstall centre provided clear explanations and made you feel at ease throughout your visit. We really appreciate your kind feedback and look forward to welcoming you again.
Good all round service
Good all round service, can't fault the procedure & the explanations that followed
14 October 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your kind review! We’re delighted to hear that you were happy with both the procedure and the explanations provided. We appreciate your feedback and are always here to help.
Reply from The Hearing Centre
Thank you for your review! We’re pleased to hear you had a great experience and found our service both informative and friendly. Your feedback means a lot to us.
Friendly and helpful
Claire is always helpful and offers good advice. I have been seeing her since my Tinnitus suddenly appeared in 2022
16 September 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your kind review! We’re so pleased to hear that Claire has been helpful and supportive throughout your tinnitus journey. It’s wonderful to know she has made a positive difference since 2022. We truly appreciate your feedback and continued trust in our care.
Excellent in every way.
Although this wasn’t my first visit to The Hearing Centre, it was my first appointment with Helen and she was excellent throughout, always explaining what she was doing in a very pleasant and professional manner. I am always extremely pleased with the service I receive and would highly recommend this company.
16 September 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your wonderful review! We’re delighted to hear that your first appointment with Helen was such a positive experience and that you found her professional and thorough. It’s fantastic to know that you continue to be pleased with the service you receive, and we truly appreciate your recommendation.
last minute appointment
Managed to get a last minute appointment. Team was very welcoming and professional. Advice was very helpful also.
8 September 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your kind review! We’re glad we could accommodate a last-minute appointment and that you found our team welcoming and professional. It’s great to hear that the advice provided was helpful. We really appreciate your feedback!
Quick and easy microsuction
I visited The Hearing Centre at Market Harborough with deafness as a result of impacted wax caused by inserting my hearing aids into the ear canal. Microsuction by Ben was quick, easy and my hearing was soon restored to (my) normal.
I was impressed by his sympathetic attitude, friendliness and professionalism. Everything was clearly explained and it was helpful to see the live images on-screen before and after to see what was done. Highly recommended.
The centre is just a short walk from The Commons cark park which makes it handy.
3 September 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your detailed and positive review! We’re delighted to hear that Ben provided a quick, professional microsuction experience, and that seeing the live images helped you understand the procedure. It’s great to know the convenient location was also helpful. We truly appreciate your recommendation and kind feedback!
Excellent service
Excellent service ; easy to book. Staff all very friendly but professional. Had ear wax in both ears removed without any pain and with good advice for ongoing ear care. Have been before and will go again!
26 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your wonderful review! We’re pleased to hear that you found the booking process easy and our staff both friendly and professional. It’s great that your ear wax removal was painless and that our advice for ongoing care was helpful. We look forward to welcoming you back in the future!
Very welcoming
A very welcoming, sensitive and professional service. Highly recommended
28 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your kind review! We’re delighted to hear that you found our service welcoming and professional. Your recommendation means a lot to us!
Excellent
I was slightly apprehensive regarding my appointment as I've never had a hearing problem before. The receptionist was very friendly when I booked in making me feel more relaxed. Helen was exceptional in explaining everything that she was doing throughout the whole procedure. I couldn't thank her enough as after months of being unable to hear in one ear it was all rectified.
Would definitely recommend.
26 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your wonderful review! We’re so pleased to hear that Helen helped put you at ease and explained everything clearly throughout your appointment. It’s fantastic that your hearing issue was resolved, and we really appreciate your recommendation.
Reply from The Hearing Centre
Thanks for your feedback! We’re glad to hear your earwax removal was quick and straightforward. That’s exactly what we aim for.
If you ever need us again, we’re here to help!
Very professional
Treatment - Earwax removal
Found the staff to be very informative and professional in their approach. Clearly demonstrated the problem and then treated it.
The noise from the suction system was the same as always but that was the extent of the sensation during treatment.
Would I go back - yes
19 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for sharing your experience. We’re really pleased to hear that you found our team informative and professional, and that the treatment was clearly explained throughout. It’s great to know the procedure was comfortable aside from the usual suction noise.
Exceptional Service
The place is lovely . The receptionist was very friendly and you felt welcomed. The audiologist that did my procedure explained it well and put me at ease. I would recommend this place to anyone that needs a hearing consultation.
22 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you so much for your wonderful feedback. We’re delighted to hear that you felt welcomed from the moment you arrived and that our audiologist helped put you at ease throughout your procedure.
We truly appreciate your recommendation and are glad you had such a positive experience with us.
Very satisfied with my hearing problem.
Very satisfied with my hearing problem.
19 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your feedback. We're really glad to hear you’re satisfied with the care you received. If you ever need further support, we’re always here to help.
Had over 20 years of wax build up in…
Had over 20 years of wax build up in one ear following a brain operation and fearful of messing around with my ears. I’ve been feeling really unwell the last few months and lost some hearing, a quick check and the issue was really hard wax build up that sent me virtually deaf. I’m so relieved now and can hear again! Lady who did it was amazing and the reception staff great too.
29 July 2025
Unprompted review
Reply from The Hearing Centre
Thank you for sharing your experience. We’re pleased to hear that your hearing has been restored and that you’re feeling relieved! It’s wonderful to know our team, from reception to treatment, made you feel supported throughout.
Very professional experience
Very easy to arrange an appointment. Pleasant environment with friendly staff. Procedures were clearly explained and every effort made to make it a non frightening experience. Would certainly recommend them
4 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your kind feedback. We’re delighted to hear that arranging your appointment was easy and that you felt comfortable throughout your visit. It’s great to know our team could make the experience clear and stress-free for you.
Very pleased with my experience
Very pleased with my experience. Booking online was easy, and reception when I arrived friendly and pleasant. The audiologist, Helen, was very pleasant, explained the procedure clearly, and checked the medical declarations I had made. She then examined my ears and confirmed they were blocked with wax. She then asked me if I would like to see, and on my agreement inserted a camera and I could see clearly the wax blocking my ear canal. Helen told me if at any time the procedure became noisy or if I felt any discomfort at all to let her know and she would stop. I didn't feel any discomfort and after the procedure she used the camera again so I could see the result, and explained what I was seeing all the way to my ear drum. The facility was spotless.
7 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for taking the time to share such a detailed review. We’re thrilled to hear that your experience with Helen and our team was so positive, from the ease of booking to the clear explanations and care during your procedure. It’s great to know you felt comfortable throughout and could see the results for yourself.
We really appreciate your kind words and look forward to supporting your hearing health in the future.
Expert knowledge and professional
Expert knowledge and professional
Takes time to make appropriate adjustments. A relaxed experience.
5 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your kind feedback. We’re pleased to hear that you found the experience relaxed and that our team could provide expert guidance and make the right adjustments for you.
Definitely recommend
Very easy to book online and plenty of appointment available. Clinic is clean, calm and welcoming. I saw Ben and he was fabulous. Would definitely recommend
5 August 2025
Unprompted review
Reply from The Hearing Centre
Thank you for your wonderful feedback. We’re delighted to hear that booking was easy, you found our clinic welcoming, and that Ben provided a fabulous experience.
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