We love Hearing Wales Mumbles branch , so caring and such an excellent service . My mum was really isolated before she got her hearing aids sorted and the after sales care and service the team offer m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Frid... See more
One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to... See more
Company replied
I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs t... See more
Company details
Written by the company
HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.
Contact info
99 Newton Road, SA3 4BN, Swansea, United Kingdom
- 0800 313 4304
- office@hearingwales.com
- hearingwales.com
4.9
Excellent
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Impressed
Hi I was very impressed with how much Information and time they spend with me .very helpful I will be going back
24 April 2024
Unprompted review
Wonderful care
Wonderful care. Two years after purchasing hearing devices the after care is so good. Donna receptionist in Narberth branch very helpful and totally professional.
1 May 2024
Unprompted review
Brilliant local hearing care centre
Lovely premises. Friendly staff. The micro suction was fantastic, painless and most importantly I can hear again, Thankyou!!!!
2 April 2024
Unprompted review
Very pleased with my ear cleaning…
Very pleased with my ear cleaning treatment. The audiologist explained the process and I was in and out in no time. I recommend hearing Wales and thank them for their efficiency and help
3 April 2024
Unprompted review
Very professional
Very professional, my hearing was fine but I needed a little bit of wax removed.
Done without fuss.
18 March 2024
Unprompted review
Professional and friendly
Thank you Nichola and Sophia, it's wonderful to be able to hear clearly again. I had microsuction for the first time and I was a little anxious but it was quick and exactly as it was explained.
19 March 2024
Unprompted review
Excellent service from booking to Micro…
Excellent service from booking to Micro suction.
Had I been aware the NHS waiting list was literally months I would have booked straight away.
Winner winner, great service and cheapest price in our area. Many thanks
20 March 2024
Unprompted review
New hearing aids
Amy and Adele have been absolutely fantastic.
Adele got me in for a ear wax extraction very quickly as my old hearing aids were not working due to a build up of wax, causing my tinnitus to drive me up the wall.
On speaking with Amy I trialed a new
hearing aids for one week and have now been fitted with a brand new pair.
I am very happy with the customer service and help I have been given and the consideration to my husband who has had to sit and wait for me.
The only disapointment was on reciveng the new hearing aids I
was given a bag which advertised hearing Wales and where your shops are but it DOES NOT ADVERTIZE NEECASTLE EMLYN. So my husband had to customize it for me.
8 March 2024
Unprompted review
Cup of tea while waiting then into see…
Cup of tea while waiting then into see the ear ??????? Who explained everything even the noise, quite quick and clean eating is now a ok
THANK YOU BOTH FOR TEA AND CONVERSATION
20 February 2024
Unprompted review
Outstanding Customer Care
Adele and Amy at Hearing Wales, Newcastle Emlyn, are amazing. They can’t do enough to help. Even though my father’s hearing aids were bought via another supplier, every effort was made to repair them quickly and carefully by Hearing Wales. Communication was excellent and staff stayed late so I could collect before the weekend. I can’t recommend this company highly enough.
16 February 2024
Unprompted review
Effective and kind
friendly people , kind and efficient , I am so relieved to have earwax easily removed .
14 February 2024
Unprompted review
Professional, thorough, friendly service
I visited Hearing Wales believing I may have ear wax. An examination found this was not the case, a hearing test was immediately carried out, which detected a possible hearing loss problem. A visit to A&E (and ENT) was recommended. Thanks to the speedy efficient manner in which Hearing Wales dealt with me, I am now being treated for a hearing problem. Many thanks.
30 January 2024
Unprompted review
Receptionist was so helpful and…
Receptionist was so helpful and friendly,quick and easy treatment was done in afew minutes lovely lady made my mother in law feel at ease
Highly recommend this place.
31 January 2024
Unprompted review
The micro suction treatment was quick
The micro suction treatment was quick, efficient and pleasantly painless. Pleased with the results. The audiologist was friendly and made me feel relaxed. Lovely warm reception area and friendly receptionist made waiting a fun time!
Would recommend to anyone. A****
17 January 2024
Unprompted review
First class service
Hearing Wales - Mumbles.
The service is unrivalled. Forget the High Street audiologists and hearing aid suppliers. Been there and got the tee shirt so to speak. Hearing Wales is a first class hearing aid assessor and hearing aid supplier. To boot, their after care service is second to none. Their audiologist Fiona, in the Mumbles branch is outstanding. Fiona cares for her clients and wants the best hearing outcome for us as individuals. Personal service at its best. I am so happy to be one of their customers. Our hearing is massively important, give them a try and you will be impressed.
11 January 2024
Unprompted review
Helpful, friendly and professional
Very helpful receptionist and excellent service from Tom. So reassuring to have this service in my locality.
14 December 2023
Unprompted review
Professional
Put me at ease, informative, professional, with focus upon the hearing test results & not pushy for the sale
7 December 2023
Unprompted review
great service
great service, knowledge and good equipment to show what was going on in my ears.
4 December 2023
Unprompted review
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