Hearology Liverpool Street Reviews 

395
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the medical staff and health professionals are exceptionally professional, welcoming, friendly, and extremely thorough during every single procedure. People deeply appreciate the exceptionally clear explanations provided throughout the visit, which consistently help put nervous patients completely at ease right from the start. Though some individuals prefer scheduling regular routine maintenance, consumers generally highlight how remarkably easy it is to quickly secure prompt appointments at short notice. Consumers also warmly praise the highly effective aftercare support, reliable cleaning solutions, and truly valuable expert advice received following their successful treatments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient appointments... See more

User experience

Clients share positive opinions on user experience, highlighting fast, friendly service with zero waiting and... See more

Customer service

Customers had positive experiences with customer service, noting that staff were very professional,... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that appointments are very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good quality staff; thorough clean. I've never had a bad experience here. Bridget this time was especially good (gentle, careful, thorough and clearly skilled). I'm understanding that it's worth... See more

Rated 5 out of 5 stars

I could not recommend Hearology more highly. I managed to get a same day appointment for ear wax removal (as my home treatments were not working). I saw a young lady called Ellie, she was brilliant.... See more

Rated 5 out of 5 stars

My experience at Hearology was absolutely first class. The professional staff were amazing, so knowledgeable and of course skilful. Abigail attended me on my first visit and Bridgette my second. Both... See more

Rated 5 out of 5 stars

Going to the Hearology Liverpool Street clinic was the best decision I ever took for the health of my ears! I have been experiencing hearing problems for a couple of months and so I opted for an ear w... See more


Company details

  1. #10 of 20 best companies in Audiologist

About Hearology Liverpool Street

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its London Liverpool Street Clinic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s London Liverpool Street Clinic Has Also Collected Hundreds Of Google Reviews Since We Opened There In March, 2018 And Has A Google Star Rating Of 5.0. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and Forest Row (East Sussex)

Book an ear cleaning appointment

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Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

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4.9

All reviews

(395)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and great staff

Having visited other hearing clinics over the years I am so relieved to have found Hearology; they are the only ones to have fully restored my hearing and you get a free follow up and advice too! Harry in particular was amazing, patient, kind,professional and explained everything throughout the appointment. Being able to hear again is the best feeling and I recommend Hearology to everybody.

15 May 2026
Rated 5 out of 5 stars

Superb service

Everyone was friendly. Stephen was brilliant at explaining everything and making suggestions. Great service.

28 May 2026
Rated 5 out of 5 stars

My first visit

My first visit . Recommended to me by a friend who has a chronic problem with her ears.
Excellent directions , so no difficulties finding the clinic . Easy & convenient journey . Pleasant ambience . On time . Gentle , with a full explanation of what is happening . Excellent service . Thank you .

27 May 2026
Rated 5 out of 5 stars

A painless experience

The consultant was efficient and had the perfect balance of friendliness and professionalism. She showed me a photo of my perforation which was interesting.

29 April 2026
Rated 5 out of 5 stars

Quick,efficient, no discomfort

Quick, efficient, no fuss and no discomfort. It’s in my diary to make an appointment for ear cleaning every six months. Always a good experience. My hearing might not be as sharp as 60 years ago but this ensures I hear what people are saying first time round.

16 April 2026
Rated 5 out of 5 stars

I was seen on time

I was seen on time, the process was quick & easy & Steve, who was conducting the removal, couldn't have been more helpful and reassuring throughout the whole process.

8 April 2026
Rated 5 out of 5 stars

Recommended

Quick, efficient and friendly.
Only (slight) issue was that the reception had gone home
For the weekend, so it was quite hard to get into the building

2 April 2026
Rated 5 out of 5 stars

A first class overall experience.

A very good pre-appointment set of arrangements and explanation of what would be involved.
A well organised. helpful and flexible reception.
A first class technician carried out the procedure in a reassuring way with clear explanations about what he was doing and why.

1 April 2026
Rated 5 out of 5 stars

Stephen was great

Stephen was great , super nice and clear. Only thing is that I found the place hard to find . Not a lot of signage for Hearology in the building.

31 March 2026

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