Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
Company replied
I just wanted to give a big shout out to Andrew Welsby of Heart Internet, who has been absolutely brilliant. I had an issue with my website and raised this issue yesterday and he responded very promp... See more
Company replied
Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
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Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Carmen was very helpful
Carmen was very helpful and patient with my problems and sorted everything out. Great!!
4 June 2026
Unprompted review
Reply from Heart Internet
Hi Frank,
Thank you for the lovely feedback! We’re really pleased Carmen was able to help and patiently work through the issues with you until everything was sorted.
Great to hear you had such a positive experience!
Kind regards,
Mike
Supurb Customer Service
I've been so impressed with the level of customer service provided by Heart Internet, most recently from support worker Tak T. When I needed assistance he has responded quickly, professionally, and with a genuine willingness to help.
What really stands out is Tak's technical knowledge and ability to resolve my issues and queries without unnecessary delays or complicated explanations. He has taken the time to understand the problem and provide clear solutions and instructions, making the whole experience stress-free for me.
In an industry where reliable support can make all the difference, this company consistently exceeds my expectations. Their responsiveness, expertise, and customer-focused approach give me complete confidence in the service they provide.
I would highly recommended Heart to anyone looking for a reseller hosting provider - they truly value their customers. Thanks Tak :) Heart are lucky to have you.
3 June 2026
Unprompted review
Reply from Heart Internet
Hi Claire,
Thank you so much for this fantastic review. We’re delighted to hear that Tak T provided such a positive experience and that his responsiveness, technical expertise, and clear communication made a real difference.
We know how important reliable support is, especially for reseller hosting customers, so it’s wonderful to hear that Tak was able to resolve your queries quickly and without unnecessary complexity. Providing stress-free, customer-focused support is exactly what we strive for.
Thank you as well for your recommendation and for placing your trust in Heart Internet.
Kind regards,
Mike
Reply from Heart Internet
Hi Anna,
Thank you for the great feedback! We’re really pleased to hear you received swift and helpful support from the team.
Kind regards,
Chris
Carmen contacted me following our…
Carmen contacted me following our initial e mail and set out clear instructions going forward to resolve our problem.
1 June 2026
Unprompted review
Reply from Heart Internet
Hi Linda,
Thank you for the kind feedback! We’re really pleased Carmen was able to follow up promptly and provide clear guidance to help move things forward and resolve the issue.
Kind regards,
Mike
Carmen C was super helpful
Carmen C was super helpful in resolving our issues, showing patience and clear guidance until we were sorted.
28 May 2026
Unprompted review
Reply from Heart Internet
Hi Chris,
Thank you for the lovely feedback! We’re really pleased Carmen C was able to help resolve your issues and provide the patience and clear guidance needed to get everything sorted.
Kind regards,
Mike
Had many years of excellent service and…
Had many years of excellent service and customer support is second to none.
29 May 2026
Unprompted review
Reply from Heart Internet
Hi Dave,
Thank you for your continued support over the years. We’re delighted to hear you’ve consistently received excellent service and that our customer support continues to meet your expectations.
Kind regards,
Chris
Always impressed with Heart Internet's support...
Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you again!
29 May 2026
Unprompted review
Reply from Heart Internet
Hi Edward,
Thank you for the lovely feedback! We’re really pleased to hear you continue to be impressed by our support team.
It’s great to know Carmen was able to help with your domain, mailbox, and hosting queries, and that everything was resolved so quickly.
Kind regards,
Chris
Great and speedy service from Heart…
Great and speedy service from Heart Internet
28 May 2026
Unprompted review
Reply from Heart Internet
Hi Scott,
Thank you for the great feedback! We’re really pleased to hear you received the fast and efficient service we strive to provide.
Kind regards,
Mike
Excellent service on Live Chat with…
Excellent service on Live Chat with Adrian today - changed DNS records and set up email.
27 May 2026
Unprompted review
Reply from Heart Internet
Hi Richard,
Thank you for the great feedback! We’re really pleased Adrian was able to help with your DNS changes and email setup through Live Chat.
It’s fantastic to hear everything was handled efficiently and to your satisfaction.
Kind regards,
Chris
I came to HeartInternet because our…
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to our site on discovery of a Cpanel vulnerability. We should have been told earlier. We contacted HeartInternet and they gave us calm, accurate advice and migrated our site and stabilised it. Very good service indeed and our new arrangment is reassuring and efficient. And there's a personal element that suggests we are not just an item on a list. Early days but so far so good and we highly recommend their services.
14 May 2026
Unprompted review
Reply from Heart Internet
Hi Tim,
Thank you for such a thoughtful review. We’re really pleased we could provide the calm and reassuring support you needed during what sounds like a very stressful situation.
Website security and stability are incredibly important, and we’re glad the team could help migrate and secure your site quickly while keeping the process clear and professional throughout. It’s especially great to hear you’ve noticed the more personal approach we aim to provide.
Kind regards,
Chris
A very responsive and empathetic experience
Had a very responsive and empathetic experience given our hosting plan had changed completely and there were lots of new tools to learn about.
Our Support adviser was very helpful and consistent in his response to our queries. We would heartily recommend him.
21 May 2026
Unprompted review
Reply from Heart Internet
Hi Andy,
Thank you for the thoughtful feedback. We’re really pleased to hear the support you received was both responsive and empathetic during what sounds like quite a significant transition.
Learning new tools and adapting to changes can be a lot to take on, so it’s great to know your support adviser was consistent, helpful, and there when you needed guidance. We truly appreciate the recommendation.
Kind regards,
Chris
More great support from Alexandra
More great support from Alexandra. Dealt with my minor issue imemidatley.
21 May 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the kind words! We’re really pleased Alexandra was able to deal with your issue immediately and provide another great support experience.
Kind regards,
Chris
I've been a customer of Heart Internet…
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support ticket I logged. A gentleman named Tak took the time to understand the situation and explain my options clearly. It was the support and expertise I needed to remain a Heart Internet customer for many more years to come. Thank you.
18 May 2026
Unprompted review
Reply from Heart Internet
Hi Grace,
Thank you for your continued support over the years - it really means a lot to us. We’re delighted to hear Tak took the time to understand your situation properly and provide the clear guidance and expertise you needed.
It’s wonderful to know the support you received has given you confidence to stay with Heart Internet for many more years to come.
Kind regards,
Chris
Thanks Alexandra and Heart for solving…
Thanks Alexandra and Heart for solving my email phone issue. As a small business I felt you were on my team in responding in a timely way. Thanks.
5 May 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the kind words! We’re really pleased Alexandra and the team were able to get your email issue sorted quickly.
As a small business, having reliable support when you need it most is so important, so it’s great to hear you felt we were on your side throughout.
Kind regards,
Chris
Really helpful and speedy response.
14 May 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the kind feedback! We’re really pleased to hear you received a speedy and helpful response from the team.
Kind regards,
Chris
Michael was very informative...
Michael was very informative and the issues I faced were assisted in a prompt and professional manner. Thank you so much for your help! :)
12 May 2026
Unprompted review
Reply from Heart Internet
Hi Alice,
Thank you for the lovely feedback! We’re really pleased Michael was able to assist you in such a prompt and professional manner, while keeping everything clear and informative throughout.
Kind regards,
Chris
Four Weeks Later — Still No Access to My Managed WordPress Site
I chose Heart Internet’s Managed WordPress hosting expecting a straightforward setup and reliable support. Instead, I’ve spent four weeks trying to gain basic access to a WordPress site that still doesn’t function correctly.
The issue escalated from incorrect provisioning through to broken temporary hosting URLs, SSL certificate mismatches, failed WordPress admin access and repeated configuration problems. Even after correctly configuring DNS myself, the platform continued serving invalid certificates and inaccessible login paths.
The most frustrating part has been the support process. Responses have largely consisted of “we’re looking into it”, and my personal favourite, “hang tight!”, without meaningful technical updates, ownership, or realistic timelines. Frankly, that feel dismissive and totally unacceptable when you have a business-critical website sitting unusable for weeks. For a managed hosting product, I would expect far better platform stability and escalation handling.
At the time of writing, I’ve spent hours troubleshooting issues that appear to sit within Heart Internet’s own provisioning/configuration environment rather than anything on my side.
Unfortunately, this experience has seriously damaged my confidence in the platform for business-critical projects, and based on my experience I would strongly encourage others to think carefully before relying on this service for a live website.
12 May 2026
Unprompted review
Reply from Heart Internet
Hi Louise,
Thanks for taking the time to leave your feedback, and I’m genuinely sorry to hear about your experience with the team on this occasion.
I did reach out through the ticket to confirm everything had been resolved and to provide some additional background around the issues encountered, however you are absolutely right that we fell short here.
Whilst work was taking place behind the scenes to investigate and resolve the problem, our communication through the ticket itself was not at the standard I would expect. We should have been far more proactive in keeping you updated on progress, what was being worked on, and what the next steps were throughout the process.
I really do appreciate you giving us another chance despite the frustrations you experienced, and I’m confident we can repay that trust moving forward should you need support from us again in future.
Thanks again for the honest feedback, it genuinely is appreciated and helps us improve.
Best wishes,
Mike
Excellent response & fix.......
I've had my company site & emails hosted by Heart for years, & their rapid & professional response is refreshing & always gets to a postive conclusion - can't recommend Alexandra & the team at support more......
Thank you
11 May 2026
Unprompted review
Reply from Heart Internet
Hi Derek,
Thank you for your continued support over the years, it really means a lot to us. We’re delighted to hear Alexandra and the support team were able to provide the rapid and professional help you’ve come to rely on.
Kind regards,
Chris
Many Thanks to Heart Internet for 18 years of great service!!
I have been with Heart Internet for 18 years and they have always given such a great service to me. I have had the Reseller Pro account for all that time and ran a small web design business for many years and Heart's systems and helpful support team made everything so easy to use and manage all the websites I created. Recently I needed to change to a smaller hosting package and was worried the change would be difficult with all the domains and website Packages. I need not have worried as I was given great help and various options by Tak Tran which I had not thought of and he made transition to a more suitable package so very easy. I am very grateful to Tak and everyone at Heart Internet for their great service over the years.
8 May 2026
Unprompted review
Reply from Heart Internet
Hi Paul,
Thank you so much for your incredible loyalty over the past 18 years - it truly means a great deal to us. We’re delighted to hear that our reseller platform and support team have helped make managing your web design business easier over the years.
We genuinely appreciate your continued trust in Heart Internet.
Kind regards,
Chris
Excellent customer service
The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one part of the solution was going to take a couple of days, he let me know so that I wasn't left wondering if I had been forgotten. He followed up and everything is complete.
8 May 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the fantastic feedback! We’re really pleased to hear the support you received was clear, proactive, and reassuring throughout the process.
Keeping customers informed is incredibly important to us, especially when a solution takes a little longer, so it’s great to know the communication made a difference. We’re delighted everything was resolved successfully in the end.
Kind regards,
Chris
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