Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got mos... See more
Company replied
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
Company replied
Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
Company replied
Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! Waqar was responsive, patient, and professional.
12 June 2026
Unprompted review
Reply from Heart Internet
Hi Catherine,
Thank you for the fantastic feedback! We’re really pleased to hear Waqar provided responsive, patient, and professional support throughout.
Kind regards,
Chris
Alex S was great
Alex S was very friendly, polite, and super helpful.
He went ahead and made the corrections on my behalf without me even asking.
He also explained what he'd done and helped me to understand - I'm no techy, so it was good that he put it into layman's terms for me!
Thank you Alex!
11 June 2026
Unprompted review
Reply from Heart Internet
Hi CJ,
Thank you for the fantastic feedback! We’re really pleased to hear Alex S was able to help in such a friendly and proactive way.
It’s great to know he not only made the necessary corrections for you but also took the time to explain everything clearly and in a way that made sense. That’s exactly the kind of support we aim to provide.
Kind regards,
Mike
Carmen was very helpful and the…
Carmen was very helpful and the attention to detail was excellent.
9 June 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the kind feedback! We’re really pleased Carmen was able to help and that her attention to detail stood out throughout the process.
Kind regards,
Chris
Had an issue today with a new site
Had an issue today with a new site. Andy W was fantastic in helping me sort it out. Friendly, patient and knew what he was doing - brilliant.
9 June 2026
Unprompted review
Reply from Heart Internet
Hi Jason,
Thank you for the fantastic feedback! We’re really pleased Andy W was able to help get your new site issue sorted. Friendly, patient, and knowledgeable support is exactly what we strive for.
Kind regards,
Mike
And was very patient and worked with me…
And was very patient and worked with me until we found a solution
8 June 2026
Unprompted review
Reply from Heart Internet
Hi Lucia,
Thank you for the kind feedback! We’re really pleased our team was able to work through the issue with you and stay patient until a solution was found.
Providing support every step of the way is exactly what we aim for.
Kind regards,
Mike
Reply from Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased to hear everything was handled efficiently and that you felt well looked after throughout.
Kind regards,
Chris
Reliable and a personal 'feel' to service.
Quite happy with the service from Heart Internet. Have been using them for several years now. Find the service reliable and the communication is great, with a 'personal level' not often found these days. Alex who has been very knowledgeable on the technical. Would recommend.
4 June 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the wonderful feedback! We’re really pleased to hear you’ve found our service reliable over the years and that the personal approach from the team has stood out.
It’s also great to hear Alex’s technical knowledge has been so helpful. We’ll be sure to pass on your kind words to him. Thank you for the recommendation!
Kind regards,
Mike
Carmen was very helpful
Carmen was very helpful and patient with my problems and sorted everything out. Great!!
4 June 2026
Unprompted review
Reply from Heart Internet
Hi Frank,
Thank you for the lovely feedback! We’re really pleased Carmen was able to help and patiently work through the issues with you until everything was sorted.
Great to hear you had such a positive experience!
Kind regards,
Mike
Supurb Customer Service
I've been so impressed with the level of customer service provided by Heart Internet, most recently from support worker Tak T. When I needed assistance he has responded quickly, professionally, and with a genuine willingness to help.
What really stands out is Tak's technical knowledge and ability to resolve my issues and queries without unnecessary delays or complicated explanations. He has taken the time to understand the problem and provide clear solutions and instructions, making the whole experience stress-free for me.
In an industry where reliable support can make all the difference, this company consistently exceeds my expectations. Their responsiveness, expertise, and customer-focused approach give me complete confidence in the service they provide.
I would highly recommended Heart to anyone looking for a reseller hosting provider - they truly value their customers. Thanks Tak :) Heart are lucky to have you.
3 June 2026
Unprompted review
Reply from Heart Internet
Hi Claire,
Thank you so much for this fantastic review. We’re delighted to hear that Tak T provided such a positive experience and that his responsiveness, technical expertise, and clear communication made a real difference.
We know how important reliable support is, especially for reseller hosting customers, so it’s wonderful to hear that Tak was able to resolve your queries quickly and without unnecessary complexity. Providing stress-free, customer-focused support is exactly what we strive for.
Thank you as well for your recommendation and for placing your trust in Heart Internet.
Kind regards,
Mike
Reply from Heart Internet
Hi Anna,
Thank you for the great feedback! We’re really pleased to hear you received swift and helpful support from the team.
Kind regards,
Chris
Carmen contacted me following our…
Carmen contacted me following our initial e mail and set out clear instructions going forward to resolve our problem.
1 June 2026
Unprompted review
Reply from Heart Internet
Hi Linda,
Thank you for the kind feedback! We’re really pleased Carmen was able to follow up promptly and provide clear guidance to help move things forward and resolve the issue.
Kind regards,
Mike
Carmen C was super helpful
Carmen C was super helpful in resolving our issues, showing patience and clear guidance until we were sorted.
28 May 2026
Unprompted review
Reply from Heart Internet
Hi Chris,
Thank you for the lovely feedback! We’re really pleased Carmen C was able to help resolve your issues and provide the patience and clear guidance needed to get everything sorted.
Kind regards,
Mike
Had many years of excellent service and…
Had many years of excellent service and customer support is second to none.
29 May 2026
Unprompted review
Reply from Heart Internet
Hi Dave,
Thank you for your continued support over the years. We’re delighted to hear you’ve consistently received excellent service and that our customer support continues to meet your expectations.
Kind regards,
Chris
Always impressed with Heart Internet's support...
Always impressed with Heart Internet's rapid and helpful customer service. Carmen has been helping with some domain, mailbox, and hosting queries. All resolved within just a few messages. Thank you again!
29 May 2026
Unprompted review
Reply from Heart Internet
Hi Edward,
Thank you for the lovely feedback! We’re really pleased to hear you continue to be impressed by our support team.
It’s great to know Carmen was able to help with your domain, mailbox, and hosting queries, and that everything was resolved so quickly.
Kind regards,
Chris
Great and speedy service from Heart…
Great and speedy service from Heart Internet
28 May 2026
Unprompted review
Reply from Heart Internet
Hi Scott,
Thank you for the great feedback! We’re really pleased to hear you received the fast and efficient service we strive to provide.
Kind regards,
Mike
Excellent service on Live Chat with…
Excellent service on Live Chat with Adrian today - changed DNS records and set up email.
27 May 2026
Unprompted review
Reply from Heart Internet
Hi Richard,
Thank you for the great feedback! We’re really pleased Adrian was able to help with your DNS changes and email setup through Live Chat.
It’s fantastic to hear everything was handled efficiently and to your satisfaction.
Kind regards,
Chris
I came to HeartInternet because our…
I came to HeartInternet because our pre-existing server hosting company began to drop service standards, slow to respond and not always helpful. All rather offhand. Then we suffered a sharp risk to our site on discovery of a Cpanel vulnerability. We should have been told earlier. We contacted HeartInternet and they gave us calm, accurate advice and migrated our site and stabilised it. Very good service indeed and our new arrangment is reassuring and efficient. And there's a personal element that suggests we are not just an item on a list. Early days but so far so good and we highly recommend their services.
14 May 2026
Unprompted review
Reply from Heart Internet
Hi Tim,
Thank you for such a thoughtful review. We’re really pleased we could provide the calm and reassuring support you needed during what sounds like a very stressful situation.
Website security and stability are incredibly important, and we’re glad the team could help migrate and secure your site quickly while keeping the process clear and professional throughout. It’s especially great to hear you’ve noticed the more personal approach we aim to provide.
Kind regards,
Chris
A very responsive and empathetic experience
Had a very responsive and empathetic experience given our hosting plan had changed completely and there were lots of new tools to learn about.
Our Support adviser was very helpful and consistent in his response to our queries. We would heartily recommend him.
21 May 2026
Unprompted review
Reply from Heart Internet
Hi Andy,
Thank you for the thoughtful feedback. We’re really pleased to hear the support you received was both responsive and empathetic during what sounds like quite a significant transition.
Learning new tools and adapting to changes can be a lot to take on, so it’s great to know your support adviser was consistent, helpful, and there when you needed guidance. We truly appreciate the recommendation.
Kind regards,
Chris
More great support from Alexandra
More great support from Alexandra. Dealt with my minor issue imemidatley.
21 May 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the kind words! We’re really pleased Alexandra was able to deal with your issue immediately and provide another great support experience.
Kind regards,
Chris
I've been a customer of Heart Internet…
I've been a customer of Heart Internet for many years. Customer Service is always on hand to help with any queries and keep my sites online. Recently I received a call to follow up on a support ticket I logged. A gentleman named Tak took the time to understand the situation and explain my options clearly. It was the support and expertise I needed to remain a Heart Internet customer for many more years to come. Thank you.
18 May 2026
Unprompted review
Reply from Heart Internet
Hi Grace,
Thank you for your continued support over the years - it really means a lot to us. We’re delighted to hear Tak took the time to understand your situation properly and provide the clear guidance and expertise you needed.
It’s wonderful to know the support you received has given you confidence to stay with Heart Internet for many more years to come.
Kind regards,
Chris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.