Heartrocket Reviews 93

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their genuine care, dedication, and personalized approach, making interactions feel warm and supportive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and the comprehensive support offered throughout their journey. Reviewers also commend the customer service for its attentiveness and the team's ability to provide valuable insights and guidance. The user experience, including meetups and consultations, is described as engaging and well-organized, creating a comfortable atmosphere for participants. Furthermore, the locations chosen for events are often noted as very pleasant.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers describe the team as... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing the genuine care and personalized... See more

User experience

Reviewers mention positive feedback about user experience. Customers describe it as an amazing and incredible... See more

Location

People report positive experiences with location. Customers enjoyed various meetups in cities like Austin,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The meetup was beyond expectations. Heart rocket hosted such a warm and friendly atmosphere that I felt like I was visiting family instead of meeting people for the first time. The venue was spectacul... See more

Rated 5 out of 5 stars

I attended an online meetup. Thank you so much for organizing it. Every detail was so important—the lighting, the camera, the self-presentation, the facts about yourself, and the game at the end—every... See more

Rated 5 out of 5 stars

Best decision I ever made was to sign up with Luba and Stryker. I followed their advice and guidance, worked my way through the ascend course and internalised it. I joined a Zingles online party/meetu... See more

Rated 5 out of 5 stars

I was very satisfied with the dating consultation with Luba. I was worried whether we would manage to cover the main points while I explained everything, etc. But the experience was evident right away... See more


Company details

  1. Dating service

Written by the company

Our Mission is to increase the marriage success rate between women from Eastern Europe and Men from the West through education, resources, support and comprehensive matchmaking with personalized romance tours. We provide you with everything you need to make the decisions that are right for you—preventing you from wasting your time, money and emotions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Coaching consultation

Coaching consultation

I have followed Luba on Instagram for over a year, and after finally finishing my first consultation, I am blown away. I have never met someone who could understand my needs and my personality so immediately. She is a true professional who brings a rare, human element to the dating sphere.
What makes Luba stand out from any other matchmaker is her unmatched dedication. She is the only matchmaker I know who travels the world to meet her clients in person.
She goes above and beyond, even cooking Borsch for clients to introduce them to the beauty of Ukrainian culture.
She listens to what you aren't saying just as much as what you are.
At 33, I have no trouble getting dates, but like many women, I am exhausted by the "Tinder culture." I am ready for a serious, committed relationship, and I know that Luba is the person to facilitate that. I have total confidence that her curated approach will lead me to the right man.
Thank you, Luba, for your hard work and your heart. I look forward to writing my next review a year from now-with my partner by my side!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Highly Recommended: Professional Support with a Personal Touch

I cannot express enough gratitude to Luba and Stryker for the incredible support they provided in my international relationship journey. Thanks to them, I met my partner Troy over a year ago, and we are now at the final stage of the K-1 visa process awaiting our embassy interview.
What sets them apart is that they aren't just professionals-they truly care. We even traveled to Valencia to meet them in person, and their dedication to the couples they work with is undeniable.
One of the highlights of our experience was being the first to play their "Together" game. It was a fantastic tool that helped us to get to know each other on a much deeper level and build a strong foundation of closeness despite the distance.
If you are looking for genuine guidance and a team that treats your relationship with the respect it deserves, I highly recommend their services. They make the complex world of international dating feel personal and achievable!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I met Luba+Team in person in Milan

I met Luba in person in Milan - it was an eye opening experience to the world of Ukrainian matchmaking. After the professional photos and videos done by her team, I've since received fantastic support via texts/calls/audio messages helping me on my journey in the new world of meeting Ukrainian women. Zero regrets on becoming a client.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Extreme disappointment in this company

Apathy and incompetence are the two words I would use to describe this company. I signed up for the 12 match package, but within a few weeks I was so disappointed with the experience I asked for a full refund. They refused but agreed to downgrade me to the 6 match package so they returned a small amount of money. I was a client of HR for 1 year. At the beginning I gave them a list of qualities I was looking for in a partner (extroverted, intelligent, educated (advanced degree), likes travel, stays fit, speaks English, etc). Pretty basic things that could easily be checked. During the entire year, HR never, not once, reached out to me to suggest a match based on my criteria. It became clear that HR doesn’t actually know their clients (male or female). They are unable to provide thoughtful and informed matches because they don’t put forth any effort to actually know the clients.

Their approach instead is to let clients select matches from their database. As of April 2026, there are 2437 women in the database. However, if you are a guy looking to start a family with someone, the number of women who are early 30s or younger, with no children, and who can also speak some English is only 188 (e.g. only 7% of the profiles). Then there is the usual issues of filtering out the women you aren't attracted to, who have the qualities you want, etc. Then of course the women you like may not be interested in you. In my case, there was an extreme lack of possible options, and I spent months waiting for new women to appear to try to find matches.

During my 1 year, I matched with only 2 women. The first, I had 2 zoom calls and then flew to her city to meet in person. Extremely disappointing experience. She didn’t look like her photos (in terms of weight), and there was no emotional connection. The second match we had a zoom call for about 30 minutes and I knew pretty quickly it wasn’t going to work due to some incompatibility issues. Around that time, Luba tried to get me to set up calls with some other women. Two of them didn’t speak English (see my list above). A third one was showing clear signs of disinterest after some text messages. I told Luba I don’t want to waste the few calls I have on women who are clearly not compatible with me. She didn’t care and tried to get me to set up the calls anyway. Apathy and Incompetence.

After 1 year, I again asked for a refund. They reluctantly agreed but only when I said I would not leave a review (the one thing they do seem to care about). I received a partial refund, but I feel prospective clients should know about my experience so they can make an informed choice. In the end I am out thousands of dollars and have received nothing of value in return, it has left a bitter taste.

RESPONSE TO HR

HR’s response to my review is quite telling. Instead of addressing the flaws in their matchmaking process, they’ve chosen to attack and insult me directly. This is a glimpse into the type of attitude I dealt with since joining their service. Since they are calling me a liar, I must respond.

[1st match photos] – HR never met this woman in person. I did. She did not look like the photos.

[Course work] – In the beginning I did the Ascend course. For some reason HR claimed I didn’t. Note that this course is mostly repackaged material from the “pick up artist” community, they even use the same buzzwords – nothing original or groundbreaking really.

[Coaching] – true I wasn’t interested in their coaching, mostly because they failed to demonstrate competence in their main business, matchmaking. So why would I trust them as dating coaches?

[44 dating women 30] – False, both of my matches were 37 years old.

[Dressing well / video expensive] – Complete fabrication; we spoke for 30 minutes with video on; call was coming to an end and I was running out of data so I asked her to turn off video – she was fine with it. I never said anything about being in love with a woman in Paris. HR was not on the call, they have no first hand knowledge of what happened, and never bothered to ask for my side of things. Apathy and incompetence.

[Arranging the call / sunsets] – Another fabrication; I tried to set up a call, she needed to wait 1 week due to work schedule. I sent her some fun messages and pictures in the mean time to try to get conversation going. She would not respond for several days and barely acknowledged the photos. Obvious signs of disinterest – why waste a call on someone like that?

Since they made things personal I will mention that on 2 different occasions, Luba made bizarre and totally inappropriate racist remarks to me. She referred to Filipina women as “monkeys”, and German people as “sausages”. Totally inappropriate to say things like this to a client, but it gives some idea of who these people are.

19 April 2026
Unprompted review
Heartrocket logo

Reply from Heartrocket

*Reviewer keeps rewriting this review every few days and adding more "shocking details" It's impossible to keep updating with our reply. It is apparent that the aim is to damage our brand, not to move on with his life. The details in his review get more outlandish each time he updates it. A very unique client to work with.

Patrick USA bought a 12-match package & we started. We found 6 matches. The first seemed to go well. He went to visit her in Canada. When he returned, he went to Trustpilot and, under the name Eric from Germany, left an 1-star review. Also with very odd comments.

We asked why he did this. At first he said it was not him but then told the truth & admitted he overreacted & deleted it. It was a red flag for us for a man to be so reactive & emotional

In the review he claimed that Luba “made him” go to Canada and now wanted a refund. But we had already found 6 matches, we agreed to refund him from 12 to 6 date package
He claims the woman he met was overweight. This is a photo of her taken at time they met https://heartrocket.com/seeforyourself
Constantly lying. We asked him if he had done our courses. He again lied. The last 5 dates were cancelled. He wanted us to get to know him better, but because he was constantly contradicting himself, it was difficult
One moment he was ready to move forward. Next he was saying our system is not effective. And we need to change it. He complained that 5 dates left were not enough; we reminded him he originally had 12
He gave us a new list of criteria. He wanted us to ensure the woman would have a high s*x drive. We explained that we have no way of verifying this

He said he only wanted to meet “high quality women" with “very high interest" in him. He also didn't want coaching/feedback. I asked him to put this in writing so there would be no confusion later when he again complained about what he was receiving for his money

He wanted the contact details of the women so he could arrange the first call himself. This is not how we work but he claimed that if he knew we could listen to him on a date, he would not be able to concentrate and it would go badly for him
We agreed, in order to avoid further conflict. It went like this:

Match 1 He did not dress well and asked the woman if he could turn the video off after a minute because internet was expensive for him. Spoke about a woman he was in love with in Paris and generally made a mess of the call
Match 2 Instead of arranging the call, he sent photos of sunsets and unrelated messages. He then lied to us, saying she was not interested. She sent us the messages which clearly showed SHE was trying to set up the call

1st woman requested to be removed from Heart Rocket due to her experience with him. The 2nd was not impressed by his messages which was very embarrassing for us. He didnt want those dates counted because it “technically” was not arranged as per the contract. This was very manipulative, but to prevent escalation we agreed.

His matches spoke English

I gave him a written warning about his disrespect & dishonesty which breach our contract. We made it clear that we would terminate the agreement if it continued

He restricted himself to dating only in countries he planned to visit or within the USA, which limits options. 44 wanting to date 30.

Over the year, with our extensive time spent he had 12 matches. Met 1, briefly spoke to 1, & messaged with another until she lost interest

With 2 refunds totalling $5,600, he ultimately paid $3000 for the service
Last week, he messaged asking for a $3000 refund. We agreed
This was his final message last week:

“I am asking you to refund $3000. We can all move on with our lives. I will promise not to leave any reviews"

He is a very manipulative & we, in good conscience, could no longer vouch for him

When Luba first met Patrick, he told her he was lonely & had no friends. She felt sorry for him. We genuinely wanted to help, and did everything possible but we are not therapists.

Rated 5 out of 5 stars

Some time ago I purchased "Together"…

Some time ago I purchased "Together" they call it a game. This is not a game. The text on the outside of the box describes it best. The questions are great. Both me and the lady who went through the questions agreed it was enjoyable. If the lady you are doing the questions with is truly into you, you are going to see her light up. You're going to see it in her face and in her eyes and her voice. We decided to save a few cards for our future meeting. Just keep in mind every woman is different. The value from the question on these cards is immense. 💙🇺🇦💛

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Austin Heart Rocket Event

I went to the Austin Heart Rocket meetup and had a really good time. Luba and Stryker were both fun to talk to and did a good job keeping the event moving with activities and things for everyone to do.
They’re also clearly very knowledgeable and had a lot of useful insight to share. What I appreciated most was that there wasn’t much pressure.
Another big plus was meeting the other guys there. It was interesting hearing about their experiences and learning from what had worked (or not worked) for them. Overall, I’m glad I went and thought it was worth attending.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Hello everyone

Hello everyone! Stryker and Luba are the real deal. We had another GREAT meetup! I attended the meetup in New York spring 2025, Chicago fall 2025 and now Austin spring 2026. As always an amazing experience! It's always educational and inspiring to meet members of the HeartRocket community. Please, keep up the great work and I look forward to meeting with all of you again. From my heart of hearts, I'm honored to be a part of this journey!

Michael

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I would say they under promised and…

I would say they under promised and over delivered. It felt like there was another day added to the meet up. They were very professional and attentive to everyone's questions. I would definitely attend again.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Elite International Matchmakers

I've been speaking with Luba and Stryker for a while now, and I finally decided to attend the Heart Rocket meet-up in Austin so I could meet them in person. From the first conversation, I felt like they truly cared about their clients — and that was on full display with everyone who attended. They’re knowledgeable, down-to-earth, and genuinely invested in helping clients build real, lasting relationships with Eastern European women. No hype, no pressure, just real guidance from people who understand the cultural side and actually want to see good matches happen. They never tried to sell us. In fact, we asked them to spend time talking about what the process looks like for a potential client. If you’re serious about international dating and tired of the usual apps and games, these two are the real deal. Highly recommend going to one of their events if you get the chance. Thanks again, Luba and Stryker! I enjoyed meeting you and look forward to working with you.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Went to Austin TX for event

Went to Austin TX for event. Had some AMAZING UKRANIAN GOOD! Luba did it it up pretty big. Had a lot of fun with the guys. Got to know Luba & Stryker, ask all my questions, & it was really nice. Told a Moose Story from Alaska. Signed up, looking forward to everything to come. DT.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

A dynamic duo

Stryker and Luba are nice, genuine folks. They put on a great event in Austin with authentic Ukranian food and a fun diversion on 6th street. I really enjoyed it!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Heartrocket recently finished its…

Heartrocket recently finished its Austin trip, and just like their Chicago trip, it was a great success.

Heartrocket is all about personal relationships. They do not use a cookie-cutter formula. They actually take the time to get to know their clients, and to let their clients get to know them as individuals. This is integral to any relationship built on trust.

If you are considering using a matchmaker, you must contact Heartrocket and see if they are a fit for your situation. You will be happy that you met them.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Heart Rocket Truly Cares

I recently attended Heart Rocket’s rendezvous in Austin, and it was such a great experience that I wanted to leave this review.
Working with Heart Rocket has been an absolute game-changer. Stryker’s depth of knowledge in psychology and the real dynamics of modern dating is genuinely impressive. He’s incredibly studious and insightful.
Luba is pure gold: authentic, patient, kind, hardworking, and generous with her time and energy. She pours her heart into her work and goes the extra mile to make sure you're supported.
Both of them consistently go above and beyond anything you’d expect for the price. You can feel how much they truly care about their clients and about actually finding the right matches. Highly recommend Heart Rocket to anyone serious about finding a real connection.
If you're on the fence, book a consultation with them. You'll be glad you did!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

10 Stars for experience

10 Stars for experience
10 stars for integrity
10 stars honesty
10 stars for inovation
I love Heart Rocket's business model , the care and love this agency provides for their clients is rare and second to none.
Jorge A.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Styler and Luba are the best ever

Styler and Luba are the best ever. This is my first matchmaker I have had, and I feel it will the only one I need. They give you the tools for success it is up to you to use them. They support you in every step.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The Best Matchmakers and Even Better People!

Luba and Stryker are the real deal. I've had experiences with several different matchmakers based in both the USA and Europe. Luba is the most caring and dedicated matchmaker I've ever worked with. She goes above and beyond constantly...giving me great advice for matches and building/navigating the relationship, too. While there are a lot of people in this business who either care or have a large database of matches, Luba and Stryker do both and the best part is they are genuinely great people. So happy I found them and look forward to some great matches and taking the journey with people who really care about me!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I've been working with Luba and Stryker…

I've been working with Luba and Stryker for about a month now preparing my profile and refreshing my dating-related skills and knowledge. They have both provided top-notch support at every step and I've been so thankful to have met them. They are on top of their game professionally, and they are just amazing human beings as well. They both care deeply about what they are doing and the service they are providing, and it shows through every aspect of their engagement with their clients. The latest experience with the on-site "Rendezvous" group meeting was incredible and enlightening on so many levels. I really can't say enough about them, they are truly in a league of their own.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Rendezvous in Austin

Attended the person rendezvous in Austin and had a great time and am very impressed with Luba and Striker and thier extensive knowledge and sharing of that information with everyone. Great time!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a truly excellent experience…

I just want to say a big thank you to Lyubov for the consultation. I honestly didn’t expect it to be so helpful and genuine.
I felt very comfortable from the very beginning. Lyubov is incredibly kind, attentive, and tactful.
What I especially want to highlight is that the whole conversation was focused on giving me real, useful tools — things I can apply on my own. It was honest, open, and genuinely helpful conversation.
What surprised me the most was how sincere she was. I didn’t feel any pressure to become a client or buy anything. It truly felt like she just wanted to help me figure things out and move in the right direction.
I have to say that at the questionnaire stage, I could see that they take things seriously and pay attention to details, which made me trust the process even more.
It’s rare to meet someone who combines professionalism with such a human approach. I’m truly grateful for this experience¡.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience

I have not used the service, but did meet with them to discuss the possibility and found them to be very open and forthcoming about their services.
No hard sell or any pressure tactics to get me to purchase a package. I am not ready at this time to move forward with any company, but when I am, I will definitely consider Heartrocket to be a top contender if not the only.

26 March 2026
Unprompted review

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