Heat Matters Reviews 

214
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive product knowledge. The installation process is frequently highlighted as excellent, with teams working efficiently and meticulously, often leaving homes spotless. Customers are highly satisfied with the quality of the products and the exceptional workmanship, noting that the finished results often beautifully transform their homes. Many people also appreciate the comprehensive, end-to-end service provided, from initial showroom visits and surveys to installation and aftercare advice. Communication is consistently described as smooth and professional, contributing to a highly satisfying experience from start to finish for many customers.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as professional,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, care, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight with the high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the initial assessment from Dermot and recommendations and product knowledge I would highly recommend. Received quote when expected, booked in for fitting date. Arrived at expected time. Placed d... See more

Rated 5 out of 5 stars

These guys are fantastic! From the outset they took real care to help me choose the right stove and mantel to suit my needs and my budget. On the day of installation, their professionalism and wor... See more

Rated 5 out of 5 stars

Installing a stove into our first home was one of our main priorities and we couldn't have asked for anything more from both Dermot and Ben. After shopping around, we decided that they were absolutely... See more

Rated 5 out of 5 stars

From start to finish, Dermot and his team were professional, friendly, and incredibly patient. Dermot took the time to guide us through all of our options, ensuring we achieved the exact look and feel... See more


Company details

  1. Chimney Sweep
  2. Gas installation service

Written by the company

Gas safe and Hetas Installer


Contact info

5.0

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(214)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent - couldn't be happier!

Huge thanks to Dermot for fitting in our stove installation before Christmas, and I can't praise him and his team highly enough. They worked tirelessly to complete the installation in one day and our new log stove looks fantastic in the fireplace opening they created for it. Dermot is a real professional, communicated well, arrived on time, gave good advice, and the work they did is immaculate. The whole experience was a pleasure from start to finish and we love our fire!

30 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Friendly dependable and very knowledgeable, the whole experience of using this company is exceptional, very good quality products and helpful workforce with 100% commitment.

28 November 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. I had to reschedule at the last minute and guys came over on Sunday to finish the work. All professionally and nicely done including cleaning afterwards.

23 November 2020
Unprompted review
Rated 5 out of 5 stars

Simply “The Best”

Dermot & his team have just supplied & installed our new wood burning stove to the highest standard. Hardworking, trustworthy & cheaper than elsewhere they certainly know their trade. Highly recommended. Thank you so much guys 👍🏻

16 November 2020
Unprompted review
Rated 5 out of 5 stars

A first-class service

A first-class service. Totally reliable and trustworthy. The job was completed at a very reasonable price and the house was left immaculate. Would definitely recommend.

15 November 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant Job by Heat Matters

We are absolutely delighted with the work by Heat Matters. They fitted a wood burner and fireplace for us, it is all perfect. They are very clean workers and attention to detail is second to none. We definitely recommend them.

15 November 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional work fitting log burner

Dermot made the whole process run smooth and efficiently, from quotation through to completion. The quote supplied considered our requirements and delivered totally on our expectations. The team arrived on time to carry out the works and used dust sheets to cover all floors, with works being carried out with limited mess. The end result was beyond our expectations, a very professional job all round, with our fire place looking and performing how we imagined it to. Dermot and his team are extremely professional, friendly, courteous, we couldn’t recommend them enough. Fine job guys thank you very much!

17 October 2020
Unprompted review
Rated 5 out of 5 stars

Very professional service

Dermot and his team installed a new stove and hearth in our house earlier this month. They completed this in one day and also found time to clean up the mess that such a big job results in. We were so impressed with their work, knowledge and professionalism and would definitely recommend to anybody looking for an honest, friendly and reliable service.

16 October 2020
Unprompted review
Rated 5 out of 5 stars

I had a new gas fire installed

I had a new gas fire installed. The pricing was competitive. The two men were professional polite and did an excellent job. Great care was taken to respect my home. I would recommend this company to anyone.

15 September 2020
Unprompted review
Rated 5 out of 5 stars

Flued Gas fire

We had Dermot fit a Flavel gas fire.
He was very professional, very good communication.
Good price.
Came in and done his job which we are very happy with.
Would recommend.

21 August 2020
Unprompted review
Rated 5 out of 5 stars

Log burner installation.

Had a log burner fitted.
Excellent all round professional service.
Very happy with the work carried out and all at a great price.
I would highly recommend this team for any fire place/log burner installations.

20 August 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Couldn't recommend Heat Matters (Dermot) enough. Efficient, honest, and reliable, not to mention TIDY! Also much more reasonable cost compared to other larger companies.

12 July 2020
Unprompted review
Rated 5 out of 5 stars

Wood burner install

I have had a wood burner fitted by Dermot and his worker, I just wanted to Say his work was superb from the minute they arrived , very clean and tidy very honest and hardworking I would absolutely recommend Dermot and his company to anyone who is thinking of a wood burner or appliance good competitive price and knowledge of fires and fitting I love the job they have done , not many people you can rely on these days but these guys are 100 percent spot on thanks for your service 👍

18 June 2020
Unprompted review
Rated 5 out of 5 stars

Installation of wood burner. Excellent job!!!

Excellent service all round! Never had a service provided as smoothly as this. The team are extremely professional, friendly and informative. The job looks fantastic, total transformation. Would most definitely recommend every time.
Thank you guys! 😊

4 May 2020
Unprompted review

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