One star AVOID
One star. Reasonable price, appalling communication and an unacceptable experience.
I booked Meetly Parking LTD for meet and greet parking at London Heathrow. The price seemed reasonable, but I seriously regret not checking the reviews first.
The problems started before departure. Their email did not clearly explain where to meet, and my text asking for clarification went unanswered. I had to phone the following morning to find out.
I then needed to return a day early. I emailed at 7:37am, more than ten hours before I needed my car back, but received no response. Having found instructions telling me to phone as soon as I landed, I did exactly that.
I was then told I had to pay an extra £25 because I was arriving outside their hours and they did not have a driver available. Despite my advance notice, I was left dealing with this after landing.
The driver sent me a WhatsApp requesting payment to what appeared to be a personal Revolut account and refused to bring my car until I paid. Being told I could not get my own car back without making this additional payment left me feeling pressured and completely let down.
Poor communication, an unanswered change request and a demand for extra money before returning my car. An apparently reasonable price was absolutely not worth the stress.
I would never use this company again and would strongly advise others to avoid them.