I bought a pool dosing system from Heatpumps4pools. Dane in customer services discussed options with me and we agreed on an ASIN Aqua system (at an excellent price) which would allow remote control... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had the pleasure of purchasing a heater for our 18ft Bestway swimming pool recently. Couldn’t have been happier with the service from Lisa, Trina and David who handled the order, invoicing as I am in... See more
Company replied
I found customer services team very standoffish. Focused on sales and upselling. Something we bought which carries a large expense they continually lable as a budget line product. I did at one point s... See more
Company replied
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... See more
Company replied
Company details
Written by the company
Pool Heating Specialists - HeatPumps4Pools
Contact info
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, United Kingdom
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4.4
Excellent
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class, honourable service
My pool heater was damaged on arrival, but this was not initially apparent. It was, however, replaced without a quibble. A lesser company might well have behaved very differently. I am very happy to commend a company that treats its customers in this way. Many thanks.
5 April 2022
Reply from HeatPumps4Pools
Hi Sam, many thanks for your positive review and commendation, it is much appreciated. I am sorry that the courier damaged your heat pump during transit to you, but I am glad that we quickly swapped it for you. Thank you for your help with this and for your feedback.
Best Wishes
The HeatPumps4Pools Team
Reply from HeatPumps4Pools
Hi Terence, Many thanks for your positive review. It is much appreciated.
Best wishes
The HeatPumps4Pools Team
Amazing service and friendly staff
Amazing service and friendly staff. Got my heat pump and pipe accessories within a couple of days. Highly recommended. The Sunspring 8w heater is great too!
28 March 2022
Unprompted review
Reply from HeatPumps4Pools
Dear Rory, many thanks for your 5* review, it is much appreciated and we are delighted to hear that you are happy with your Sunspring 8kw heat pump.
Best Wishes
The HeatPumps4Pools Team
quick delivery
28 March 2022
Reply from HeatPumps4Pools
Hi Danny, Many thanks for your positive review. It is much appreciated.
The HeatPumps4Pools Team
Hassle free deal.
21 March 2022
Reply from HeatPumps4Pools
Hi Eric, many thanks for the 5* review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
A good product at a competitive price…
A good product at a competitive price delivered really quickly
10 March 2022
Reply from HeatPumps4Pools
Hi Keith, many thanks for your positive review and we are glad that you have been pleased with our service
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Jason, many thanks for your positive review. It is much appreciated.
Best wishes
The HeatPumps4Pools Team
Excellent company and very helpful…
Excellent company and very helpful especially Nigel who was happy to give advice and recommendations on what I needed for my heatpump and pool 👍
21 February 2022
Reply from HeatPumps4Pools
Dear Andrew, many thanks for your positive review, it is much appreciated. I have passed on your comments to Nigel who said thank you.
Kind regards
The HeatPumps4Pools team
First class service…
27 January 2022
Reply from HeatPumps4Pools
Hi Ian
Thank you so much for leaving your positve review. It is much appreciated
Best Wishes
The HeatPumps4Pools Team
Great service
25 January 2022
Reply from HeatPumps4Pools
Hi David, many thanks for your 5* review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
Excellent service
17 January 2022
Reply from HeatPumps4Pools
Dear David, thank you so much for your positive review, it is much appreciated.
The HeatPumps4Pools team.
I bought a Calorex 55 and dehumidifier…
I bought a Calorex 55 and dehumidifier from HeatPumps4Pools - they were very knowledgeable and quick to react. Very pleased.
21 December 2021
Reply from HeatPumps4Pools
Dear Mr Roberts, thank you so much for your positive review. It is much appreciated.
Best wishes
HeatPumps4Pools Team
12kw heatpump
Helpful before buying the heatpump to answer my questions
Delivered rapidly
Helpful with the details of installing
Heatpump took the pool to 30degrees in 36 hours and maintained with 8 hours turned on.
This was very late October
We will try to heat and swim over Christmas----
16 November 2021
Unprompted review
Reply from HeatPumps4Pools
Dear Pete, Many thanks for your positive review, it is much appreciated. We are delighted to hear that you are pleased with the heat pump and with our service and we hope that you enjoy using your warm pool.
Best wishes
The HeatPumps4Pools team
Used them for the supply of 2 Asin…
Used them for the supply of 2 Asin auto-dosing units. Price and service both excellent. Helpful staff.
24 October 2021
Unprompted review
Reply from HeatPumps4Pools
Hi Nick, Many thanks for your positive review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
Great service from David at…
Great service from David at Heatpumpsforpools .Purchased a Pico 4R heater for our above ground pool .Heater works great .Had an issue with the fan stopped working which was soughted out by David while I waited . Now working perfectly again . Thank you guys excellent service.
7 September 2021
Unprompted review
Reply from HeatPumps4Pools
Hi Lee, Many thanks for your positive review. It is much appreciated.
The HeatPumps4Pools Team
Bought a Sunspring 5
Bought a Sunspring 5 a few weeks ago. it arrived earlier than expected and was very well packaged. I plumbed it all in this morning and turned it on and it's fantastic. It is quiet and efficient. Despite a relatively cool day the water temperature is increasing.
Thank you so much, my kids are really excited to swim in a warm pool this year!
3 July 2021
Unprompted review
Reply from HeatPumps4Pools
Dear Giles, Many thanks for your positive review, it is much appreciated. We are delighted to hear that you are pleased with your Sunspring 5 heat pump and our service. We hope that you enjoy swimming this year and beyond.
Best Wishes
The HeatPumps4Pools Team
Sunspring heat pump.
I bought a 14Kw Sunspring heat pump.
Very easy to install and use.
Excellent customer service and advice from the company.
17 June 2021
Unprompted review
Reply from HeatPumps4Pools
Dear James,
Many thanks for your positive review. We are really please to hear that your Sunspring unit is working well and that our customer service was excellent.
Best Wishes
The HeatPumps4Pools Team
Reply from HeatPumps4Pools
Hi James, many thanks for your positive review, it is much appreciated.
Best wishes
The HeatPumps4Pools Team
Reply from HeatPumps4Pools
Hi Iwan, Many thanks for your positive reply, it is much appreciated.
Best wishes
The HeatPumps4Pools Team
Excellent service
24 April 2021
Reply from HeatPumps4Pools
Thank you so much for your positive review, it is much appreciated.
Best wishes
David
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.