Heatzen Reviews 

309
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations. People frequently highlight the politeness, friendliness, and caring attitude of the installation teams. Many appreciate the clear communication and detailed explanations provided throughout the service. The overall service quality is consistently described as excellent, with customers noting efficient installations and a high standard of workmanship. Reviewers also commend the teams for their tidiness, ensuring minimal disruption and leaving properties clean. The company's commitment to a smooth and effective process, from initial contact to completion, is widely praised by consumers.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the high standard of work... See more

Product

Clients share ambiguous opinions on the product, with some expressing satisfaction with their new boiler,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very qui... See more

Company replied


Company details

  1. Home improvement shop

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(309)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised explained everything all…

Well organised explained everything all done in one day which was great two guys came Adam and jimmy and they was very helpful

25 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Maria,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Very helpful

Very helpful, especially zoe, dealt with our query very quick. Also the gentlemen called Max who dealt with the upgrade via whatsapp extremely friendly and gave us a good service. In general very happy

22 November 2025
Unprompted review
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Reply from Heatzen

Hi B. Tayeb,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Brent & Tom

Once our grant was approved the new boiler work was booked the same week. Brent and Tom were here bright and early and cracked on right away. I honestly don’t think two nicer more hard working guys could have been sent. Absolute pleasure to have them
Both work in our house. They over come some issues like it was nothing. The work is top notch and very professional. Hats off to them both. Tom & Jemma x

21 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Thomas,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Excellent service from luke

Excellent service from luke
Worked tidy and made sure he kept us in the loop throughout job
Thank you so much 5 stars

21 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Orange,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Very hard-working team,led Muhammad…

Very hard-working team,led by Muhammad Idrees who as the only English speaker among them kept me informed along the way. Managed to get the radiators and a new boiler installed in one day not the two days they had expected, working until 9 pm.
Also thanks to Zoe who answered my email with a phone call after I had a query.

28 August 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Shirley,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Massive thanks to Luke and kyran

Massive thanks to Luke and kyran
Have done a fantastic job on our new heating system
Very impressed with the guys work and attitude

19 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Lee,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Adam was very fast and…

Jimmy and Adam was very fast and efficient and completed and did a good job

19 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Alexis,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Adam & Jimmy were amazing

Adam & Jimmy were amazing. Fantastic job from start to finish. Great communication, considerate in everything they did. My Mum is 94 & they was very polite & kind. Explained everything they were doing to me. Overall Fantastic service, can't recommend them enough.

14 November 2025
Unprompted review
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Reply from Heatzen

Hi Theresa,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Applied for a grant within a week Jim…

Applied for a grant within a week Jim and Adam arrived installed a new boiler and radiators absolutely fantastic couldn’t fault them. So pleased with them both there work ethic second to none. Highly recommended

6 November 2025
Unprompted review
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Reply from Heatzen

Hi Micheal,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great job, hard workers

Got a lot done in the day
Nice smart boiler installed
Good team and workers
Well done Curtiss and lads

13 November 2025
Unprompted review
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Reply from Heatzen

Hi Merind,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy &Adam

Jimmy &Adam , came into my home to install a new boiler & TRVs they introduced themselves explained in detail everything , both were extremely polite & friendly & did a excellent job , it was a pleasure to have these two guys into my home , I give them 10/10 for working non stop , & did a fantastic job , thankyou 😀

12 November 2025
Unprompted review
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Reply from Heatzen

Hi Rosie,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great and care free boiler…

Great and care free boiler installation. Everything went smoothly due to the great work from Luke and Ky. 5 stars

12 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Heatzen have been very good to deal…

Heatzen have been very good to deal with. Both the new boiler installation and the installation of the new insulation & related ventilation were completed effectively. There was some additional work that had to be carried out a month later i.e. a fault had to be corrected. This was done quickly. Zoe at Heatzen was very professional and polite in her communication and was committed to making sure that all the work was completed as soon as possible.

5 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Geoffrey,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

HEATZEN & PROXIMUS will be in my memory forever in my life

I would love to leave my feedback and highly recommend to everybody please use the service from HEATZEN and PROXIMUS for your new boiler as I had the best experience with Heatzen from the first conversation with Mr. Max Cruise then Mr. Ali came on site to our house since then my life from dark and cold with no heating and hot water turn us to see all bright light at the end of the tunnel in no time at all.
Mr. Max Cruise and the very kind lady officer Zoe had been so kind to me at all times so sweet and lovely personality everytime I report problem to her office with great help from Mr. Max Cruise mainly.
Afterwards thank to Mr. Salvator whom solve all our problem and leave me and my little girl in the warm house with heating and hot water such the wonderful service to our little grandaughter whom lost her daddy but HEATZEN so kind to give us the warmest hurt from everyone at HEATZEN and PROXIMUS I will remember all of you in my pray every night forever in my life xxxx Best wishes for everyone whom working for HEATZEN xxx

6 November 2025
Unprompted review
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Reply from Heatzen

Hi Phatcharee,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Curtis team were fantastic would highly…

Curtis team were fantastic would highly recommend, smooth sailing the whole way through would recommend this company to anyone who is thinking about getting this done

5 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi James,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Tom and steve did a fantastic job very…

Tom and steve did a fantastic job very polite hard working and took pride in their work which you could tell with the quality of the work they have just done credit to there company that employes them.

4 November 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Paul,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Muhammad idrees and his team installed…

Muhammad idrees and his team installed my boiler they were clean and worked long hours to complete the work
Highly recommend

28 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Maria,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Applied for the grant accepted straight…

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a better job, if you want someone for any heating work jimmy’s the man wouldn’t use anyone else ever again.

24 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Louis,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

10/10 service

Very efficient service. The boys were very professional and helpful. They made sure we were aware of everything that was going on throughout the day. They were a lovely group of lads. I couldn’t recommend them enough.

24 October 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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