Yesterday I made my second purchase of the year from Hedin BMW Ruxley. This time the car I bought was a beautifully presented Z4 M Sport. Carl again excelled with a mine of information and an ex... See more
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Hedin Automotive & Bodyshop / Stephen James Ruxley, Maidstone Road, Sidcup - fantastic help from Daniela and one of the bodywork guys (didn’t catch his name). Took my car in with all sorts of scuffs... See more
Unreliable vehicle diagnostic with incorrect verdict which didn't resolve the problem. Also the car had been kept for more than 24 hours despite the pre-booked appointment in advance. No repairs only... See more
Absolutely disgraceful experience. Hedin Automotive provides shockingly poor customer service that completely tarnishes the image of Mercedes-Benz. This company is a stain on the brand's reputatio... See more
Company details
Written by the company
Hedin Automotive London Ltd offers a full range of ownership services for continuous motoring from an exceptional Sales Team who can guide you through the purchasing journey to highly trained Mercedes-Benz Technicians who will ensure your vehicle running at its best.
Contact info
United Kingdom
- hedinautomotive.co.uk
2.9
Average
21 reviews
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Major faux par by Mercedes with Hedin Auto
Since taking over the Weybridge Mercedes World Dealership (assume they have others to dealerships too?) , I have to say the level of service at a showcase “Branch” has been nothing but shocking.
Quality of sales follow up is poor, with what seem to be little or no interest in selling vehicles, limited flexibility in what they can do with our referring up all perhaps linked to the new agency model approach? (another royal pain in the ****), although this is imposed by Mercedes themselves; am certainly thinking about other manufacturers now because of this alone.
Having had the current two cars in for service and then also an MOT, jobs were missed, requiring a return of the vehicle to complete the work, despite asking for items to be done at the first attempt.
The “issuing” of the MOT certificate was nothing more than a photo of the document emailed, not even an electronic copy, which I have now had to ask for, for both vehicles.
Hedin really need to up their game, just to get back to previous levels of Mercedes service, let alone exceed it!
31 August 2023
Unprompted review
Reply from Hedin Automotive London Ltd
Dear Chris
I'm so sorry to hear of your experience. Can you please contact us at mblondon@hedinautomotive.co.uk with more information so we can look into this matter further.
With best regards,
Mark,
Head of Business,
Mercedes-Benz of Brooklands
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