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Rated 1 out of 5 stars

Wasted money and time and never got what the result. Spend $17 for a 15 sec video, made a few adjustments and credits are gone - yet the video is still bad. Should have read the reviews beforehand!

Rated 1 out of 5 stars

I tried both the character and avatar model, and neither were very good. One did crazy things with the persons hands, like they were doing magic tricks. They also heavily modified the mouth so it look... See more

Rated 2 out of 5 stars

Honest review here... I spent probably $30-$50 above my free access just trying to animate a pic I created with my uploaded audio. I tried multiple multiple ai engines and NOTHING did anything accept... See more

Company replied

Rated 5 out of 5 stars

I had a mostly operator error and frustration issue using Hedra and I submitted a ticket. All of my concerns were addressed, I also received a call with an actual person who gave me a tour of the prod... See more

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1.9

Poor

TrustScore 2 out of 5

34 reviews

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1-star

Replied to 38% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Hedra sucks

Hedra sucks. It requires multiple tries to get a video to a minimum acceptable standard and it uses your credit while you try over and over again to get it done. Regret my purchase.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible service DO NOT BUY

It doesnt even download the videos for me i had to screen record it even after purchasing a subscription and and extra credits pack. The generation somtiems jst fails to do when iask wand when i ask it to re genrate it refuses to do so.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

This is beyond unprofessional

This is beyond unprofessional. Ana and her team have outright ignored multiple emails I’ve sent, offering zero help with my concerns. My question isn’t just a simple inquiry—it could generate your company more money—yet it’s been completely brushed aside without even the courtesy of a reply. The lack of respect, urgency, and basic customer service is infuriating and absolutely unacceptable.

30 July 2025
Unprompted review
Rated 3 out of 5 stars

When it works, it's wonderful! WHEN IT WORKS!

Overall I've created a few videos which I have been happy with. Unfortunately, there have been a few gliches which I had reported. The recent issue is being unable to download a video I created. I submitted the issue to support and received a BOT reply "I'm sorry, but I don't have the information you need at the moment. I've asked a human support specialist to help. They will respond shortly". This was 4 days ago and I have not been contacted. Extremely frustrating/irritating! I have sent another message to support via the Hedra website and await the outcome.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

does not work after payment

does not work after payment, it keeps throwing erro "Failed to convert URL to File: Failed to fetch"

30 May 2025
Unprompted review
Hedra logo

Reply from Hedra

Hi there,

If you email support@hedra.com, happy to get you sorted.

Rated 1 out of 5 stars

Not recommended

Not recommended. Be careful with the subscription.
I was scammed!

I couldn't test it and was forced to buy a year. I wasn't satisfied, and now I have to get my money back through the bank.

24 May 2025
Unprompted review
Hedra logo

Reply from Hedra

Hi there,

As discussed, we offer a free trial. The wait time on the free trial is long due to the extreme demand for the service. Unfortunately, we cannot offer refunds for users that commit to an annual plan because of the free trial wait.

Michael

Rated 1 out of 5 stars

they said credits packs never expire

they said credits packs never expire, no they lie, they expire , im moving to new platform

20 May 2025
Unprompted review
Hedra logo

Reply from Hedra

Credit packs don't expire. If you'd like support to look into your account, you can contact us at support@hedra.com

Rated 1 out of 5 stars

Video takes forever

Video takes forever, stucks in queue, should upgrade plan to skip it which is ironic

18 May 2025
Unprompted review
Hedra logo

Reply from Hedra

Hi there,

Due to the virality and demand of the product, we've repeatedly exhausted additional GPUs that we've added to our service. We've continued to expand our cluster to improve free user onboarding, but Hedra is principally a paid service and we prioritize our paid user experience so paid generations are fast and reliable.

Rated 1 out of 5 stars

It did not work for me at all so bad…

It did not work for me at all so bad website you need to fix it or close it down

7 April 2025
Unprompted review
Hedra logo

Reply from Hedra

Hi there,

If the website didn't work for you, please reach out to support@hedra.com. We're currently servicing millions of users, but we don't always get it right. Sending details on the browser and what broke for you would be helpful.

Rated 1 out of 5 stars

Replying to Michael Lingelbach from Hedra who got…

Replying to Michael Lingelbach from Hedra who got nasty after I left my review what they asked us to do.?

Don't offer free use of a product then the newest model gets greedy makes less time avaliable to users for videos 20 seconds now instead of 30 and nearly wanting you to pay for it by now telling you you've 50 people infront of you layout is awful for mobile users look Greedy companies always get surpased OpenAI DeepSeek ring any bells? don't take it personally Michael. It's called EVOLUTION something you have wrongly factored into your New model GREED over user Satisfaction RIP Hedra 🪦
To add response the App since now has is a far poorer experience silly wait times also if you upload an image not acceptable it goes through whole process then shows some chinese guy silly dont know what to make of that feature completly DAFT.bring on the competition ☝️

1 April 2025
Unprompted review
Hedra logo

Reply from Hedra

Hi there,

Hedra is a paid service. We're sorry that we cannot accommodate free users, but it is our goal to build the best experience for our large and active paid user community. I would challenge that ensuring a sustainable business model for the safety of our employees and loyal paid users is greed.

On a personal note, you're welcome to share the comments where I am "nasty", I believe I told you that we would not be making the free plan more generous as we were focusing on paid users. Unfortunately, that's our stance.

Rated 2 out of 5 stars

Unprofessional and rude support

Hedra's software has a lot of potential but the quality is not that good yet. The only good thing is that they give you 5 free daily animation and lipsync low-quality downloads with a watermark. Hedra's support emails are answered by the CEO of the company, and he is a very unprofessional, rude, and cocky self-consumed person. His email replies have no hello, welcome, or thank you anywhere to be seen. I told him about his unprofessional reply and attitude and he replied by saying that I had to deal with it besides other I don't give a damn comments... The guy is a schmuck!

8 January 2025
Unprompted review
Hedra logo

Reply from Hedra

Hi there,

Thanks for your feedback. We've released an updated model which is best in class. You're welcome to publicly share the communication with Hedra here.

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