Helcim Reviews 936

AJ was friendly and helpful, clearly providing an overview of the Helcim features and answering our questions. He was very knowledgeable about the products and ensured we had all the information we needed, adjusting his information based on our level of experience.

This has been a really great experience right from the start. The team has been super helpful, friendly, and personable. During the purchase process the representative was wonderful to deal with and went out of his way to work with my tricky schedule, which was incredibly appreciated. I have since been dealing with a customer service representative who has also been extremely helpful in answering my questions and checking in to let me know she is around and available if I need anything.

The machine it self is amazing. It’s beautiful, very user friendly, with helpful how to videos that helped me get setup and it has been very reliable out in the field as well. I use it at markets all over the place where I’m inside and outside with no promise of wifi connection, so, having something easy to use that would be reliable in all sorts of scenarios was a must, and this machine delivers! All in all an awesome experience that I would do again in a heartbeat.

Besides the ultra-low and transparent merchant processing fees, I have found Helcim's setup and customer service to be excellent. I have experience with another company which I could not get a person live on the phone at all. Helcim has useful videos, I got call backs from a real person with about 10 minutes the three times I needed them, and I had a very useful setup call.

Had a great onboarding online meeting with AJ who answered all my questions about using Helcim to accept payments for my business and get money in my bank account faster!

Jocelyn was very knowledgeable and was able to address and assist with my specific questions immediately. My experience with her and Helcim has been nothing but positive.

I feel that Helcim has been a great tool for me to use since I have started my small business. When I spoke with the merchant specialist Ana, she was very helpful and wanted to know if there was anything that Helcim could offer that would make my job easier.

I found Helcim to be great for sending invoices and payment links. I also got an onboarding call where they help me setup everything which is great.

However my account randomly got shut down, right after I processed a $45 USD payment.

Im very lucky it was only $45 because if it was $1000-$3000 invoice like I usually do, they'd have froze me out and kept that money like PayPal does.

also sucks having to look for a new payment processor as Square in Canada doesnt allow USD, and Stripe is even worse with random bans.

For that reason Im giving a One Star

Very patient customer care. Quickly came to the heart of my problem and taught me what I needed to know to perform the operation I needed to master. Allowed me to practice until I knew I had it. Thank you.

I am not tech savvy at all, but the way Amy guided me through setting up my new payment device made it easy and i must say simple. she was patient, answered my questions, and reassured me there is support available should I need help with my payment device

AJ explained all the basic important parts of my terminal so it would be easy to set up and take payments. He was great.

We had the pleasure of working with AJ to set up our Helcim account and transition with Xero, and the experience was outstanding. AJ demonstrated deep technical knowledge, clear communication, and a proactive approach throughout the entire process.

Jocelyn Yet was wonderful to work with. She answered all my questions and solved all my concerns. Very friendly. The Helcim fees is better than expected and the company is very easy to work with.

I’ve been using Helcim and have to say, their customer service really stands out. They’re committed to helping you understand the platform and genuinely care about making things simple for their clients—which makes a big difference, especially if you’re new to this kind of tool.

The product itself is very user-friendly, making it easy to get started without feeling overwhelmed. It covers all the basics and runs smoothly.

If I had one small wish, it would be for more graphic options to personalize invoices. The current design features are a bit limited, but they definitely get the job done.

Overall, a solid choice—especially for beginners looking for a reliable, supportive platform to manage payments and invoicing!

Helcim customer support was fantastic! They were always ready to jump on a call to help us troubleshoot issues that popped up. While the product is really user-friendly, comprehensive and practical, the best part about Helcim is that the onboarding team was very knowledgeable and able to listen to our problems and come up with a solution that fit our processes.

Had my event this weekend. It had a little learning curve but I quickly figured it out. Didn't have to worry about screen burn in because it turns itself off after minutes of disuse, also answers prolonging the battery life. 10/10 Can't wait to use again!

30 minutes after applying, I received an email saying my application was declined. I sent in ALL my paperwork and not one reason at all was given as to why I would be declined. Did you even look at my paperwork that YOU DID NOT EVEN ASK FOR??? I have been using Square for the past 15 years. I guess I will stay with a company that appreciates loyal and good customers.

AJ did a great job helping us get going.

Review of Helcim Onboarding Specialist – Amy Kinnon
I recently explored Helcim as a potential payment processor for my business. After dealing with several other gateway providers—each falling short due to restrictive policies, complex software, or poor integration with our website—I needed to determine whether Helcim could offer a better fit both operationally and technically.
Working with Amy Kinnon, Helcim’s onboarding specialist, made a significant difference. Here’s what stood out:
• Clear Communication: Amy explained Helcim’s policies and operations in a clear, straightforward way, making it easy to understand how the system works.
• Efficient Support Structure: Rather than trying to cover everything herself, Amy referred me to the right internal resources and departments at Helcim to get detailed answers and support when needed.
• PCI Compliance Support: One of my top concerns was PCI compliance. Amy immediately connected me with resources that clearly outlined Helcim’s approach and what would be required from my business.
• Developer-Friendly Guidance: Amy helped address technical concerns from my developer, ensuring we understood how Helcim could integrate smoothly with our existing website structure.
• Client-Focused Approach: She took the time to understand my specific business needs and provided tailored information, rather than a generic pitch.
Thanks to Amy’s professionalism and support, I feel confident that Helcim is a strong, flexible solution backed by a team truly committed to helping businesses succeed.

An employee (Ana G) called me and offered to help set everything up and it made the whole thing so easy. Very impressed so far.