Hello bank! France Reviews 

En 1 an, nous avons eu beaucoup de problemes:
- frais de carte pour non utilisation de celle-ci sans nous prevenir
- double virements suite a un bug de l'application
Tres mauvais service client en general!

Never received the 80e joining fee, make it very difficult for me to send money out to other accounts, by using 'security checks' which simply don't work and therefore block you from completing the payment/transfer... if you want to take out more than 400e you will be made to talk to every 'superior' who asks and tells you the previous unhelpful things as the previous, to conclude :useless

Applied to open a basic bank account online supplying all documents requested. It took over 2 wks with various further requests for more documents being sent. I eventually was given my IBAN & made a token €10 transfer. To then receive an email saying I do not qualify for this account so they closed it????? My €10 was transferred back & no explanation given why the account was closed. Am concerned this is some kind of scam with all the personal information they now have from me. Extremely annoying pointless exercise. Don't waste your time applying for a Hello Account

Huge time to open an account compared to other EU competitors

I have had my account with Hello Bank for few years now ( secondary account).
Luckily I do not rely on them on daily basis.
I needed to withdraw cash. What they consider a high amount. There is document you should fill up and sign then go to BNP bank for your withdrawal... it took me a whole week hours of calls ...their team did not have a clue about the process!
I called them to send me another code for my card. I moved to a new address then my wife asked them to change the address by sending a document from the electricity provider. They said the do not accept that one. I said you sent me a card and I do not have a code. How am I going to use it?
Know that I paid 15€ for the card. They do not care.
Never open an account with them, they are awful, never willing to help you out... they are there just to make sure it is as hard as it be for you!
I asked to speak to the manager they said impossible. We do not do that
Like he/ she is a god.
No wonder they have bad reviews
I spoke to Mrs: CAROLINE SIROT

They closed my account without permission nor due notice and sent me a stupid paper check with all money to my address and it's 2 weeks that I'm waiting for it to arrive. In many occasion the app/ the customer service has been really disappointing, but this is on an all another level.

Abosolutely awful afwful bank, they close your account for no reason, charge you fees without cause. twice my card got swallowed in machines and recorded less money so I am out of pocket they do nothing to help. Do not go with them even if they are the only bank to give you a RIB!!!ZERO STARS

First, Hellobank = BNP Paribas. You have to know this, especially because that point will get ridiculous quite fast. The loans that you get are signed by BNP Paribas, the emails that you send are received in a single mailbox. This proves to be a pain as, if you have both a BNP Paribas AND an Hellobank one, the advisor you'll end up talking to will be lost in that sea of messages, and won't understand what you're asking for.
Also, if you manage to obtain an exemption from early repaiment indemnities, they'll give you an endorsment. But it's probably gonna be a fake one, like mine. They put issues in it and then, after several years, the day you need it, they'll refuse it and say that endorsment wasn't actually aiming at YOUR credit. you can prove that they send it to you, you can prove that your name was on it, you only had ONE credit, but no, they'll say it's not yours. What...
And don't expect that you're gonna be able to repay with your own money when you sell you appartement. No no no, that won't work either! They'll tell you that it's not your own money. It's the money of another bank (Hellobank VS BNP Paribas !!!), so it's not yours. That's usually when your head blows off.
After that, when the reimbursment is finally achieved and you expect to be done with it, know that, even if you suscribed a BNP insurance (Cardif), it won't close by itself. No no no, you even have to do communication within the enterprise for them. They're probably sending mail through horses between their buildings and they get lost on the way...
There's also no free immediate transfer unlike other online banks.
They're gonna ask you for handwritten stuff like in the 90s
Sponsorship is scarce, not that interesting and easily refused.
To sum it up, it's quite hard to get a worse online bank, I'd suggest to go... just anywhere else.
And for the notice, I can prove everything I said.

As an existing client of BNP Paribas, I proceeded to open an account at Hello Bank. Thinking I would be able to open an account faster (since Hello Bank is the property of BNP Paribas), my request has been declined a couple of days later.
I then proceeded to contact their Customer Support, which told me that they had studied my request, but declined it "without giving any additional information", indicating "they are not required to provide a reason".
Stay away. Horrible honestly. If you're truly looking for an online bank, try Boursorama Banque instead. I've had no problem ever since I joined them a couple of months ago (plus they support Google Pay, unlike the useless and slow Paylib system supported by Hello Bank).

There have been a number of issues. Setting up the account was very straightforward. Once you deposit money into the account, it is very difficult to transfer and withdraw money. Anything over 6,000 euros requires approval. It takes a number of days before you can get access to your own money.

Large amounts over 100,000 euros require various information which was supplied and accepted, yet validation of the sums can only be signed off by one person in the whole of Hello Bank. This could take a number of days to validate. The staff were very hostile and unhelpful to the extent that one customer service advisor refused to speak English and said that she was forbidden to speak English with me.

I phoned up and was given various information by a number of agents, stating that my transfer would be signed off the following day. I phone up again to check and was told that the manager to sign off was not in until after the weekend.

I made if clear that this is my money, I am not asking the bank for their money. I did everything I needed to do and am still awaiting my transfer to be validated.

I have now had to engage a solicitor to act on my behalf, which will cost me money to have Hello Bank release my money.

There is no complaint structure to get any help or satisfaction from this company. You are left to the incompetent and unprofessional customer service advisors, misinforming you and preventing you from releasing your own money.

I therefore advise anybody who is thinking of doing any business with Hello Bank or subsidiary to stay clear. This is from a very very very dissatisfied and unhappy customer.

If I can put a rating on Hello Bank, there would be no star.

I am still waiting for my money to be released and no valid explanation has been given to me.

Worst bank EVER !!!!! I cannot stress this enough. NEVER EVER use their service - if it can even be called a service... Weird waiting times between every new service you want to add to your account, 24h approval for new beneficiaries, 48 hours to have any change approved, 5 days for random codes to come to you by post (often at the wrong address..) this bank should be called slow bank. Calling customer service teaches you patience because waiting for about 20 min each time is the norm. Having maximum amounts for every transfer you make, every withdrawal you do... max 400€ for 7 days, max 1000€ for every month - read it here because they will not tell you this! All of this and much more is to be expected when opening an account at this joke of a bank. Prepare.

This bank is bad! The overall experience of having an account with Hello Bank is just horrible! They opened my account and shipped me a Debit Card with an "anti-filter" fraud. In their world, this means I can't do online transactions, contactless transactions, normal transactions or add my card to Apple Pay, etc. Basically, by enabling the so-called anti-fraud filter, they have made my card useless. When I contacted customer service they gave me different answers for why it was not working. None of them fixed it. I had to face the embarassment of having a €5 transaction rejected in front of a whole supermarket queue.

Rien de simple. Application et site web nuls.
Service client zéro

WORST BANK EVER, LIERS WONT LET ME QUIT BANK,LOL.

Not recommended!

Bad client service.

- Unintuitive application
- Making a transaction takes days even it's a regular fixed payment
- Awful client service

Hallo bank has lost my funds of 6000 Euro I wanted to transfer. The money was sent - but never arrived on the other account. Now I have been chasing them for almost two months to recall the funds. Still no clear response on the status. Really disappointing and unprofessional. I now do my transfers with another bank.

Hello bank is the worst bank I have ever dealt with. I have lived in 5 countries and worked with banks around the world and this is BY FAR the worst !

Without any notification they shut down my bank account, froze my funds, stopped responding to my messages and calls and blocked me on Instagram when I made a comment !

Finally when I got to speak with someone after 3 weeks of repeatedly calling I spoke to the rudest, snarkiest and worst customer
representative I have ever had to deal with. And I’ve been to the DMV in New York City multiple times !

Do not use this online bank they behave like criminals ! Hold my money hostage and not speaking with their clients. I have sent 10 messages without a response over the course of 3 weeks.

NEVER start an account with them! This is one of the worst mistakes I’ve ever made !

It's hard to recommend Hello Bank at this stage for the following reasons:

1. While the staff are friendly on the phone, they have been so disempowered and poorly informed that there isn't any point in calling them because they can't do much.

2. It takes several days for anyone to respond to messages via the app.

3. The apps and integration are last-generation. Adjust your expectations of functionality.

We can't say we weren't warned; the promotional materials show a picture of a customer literally bending over backwards in order to use Hello Bank.

I had a pretty poor experience with this bank. I registered with them and transferred the required 300€ (you can’t open an account otherwise), no news for a month, the online chat person was of no help, finally gave them a call only to find out there was a bug in their system and my request hadn’t been processed. They weren’t aware of the bug and didn’t apologise.