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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service, highlighting the staff's helpfulness, professionalism, and quick response times. Many people appreciate the efficient and easy-to-use service, noting how it streamlines their processes and makes managing their business much smoother. However, some customers were dissatisfied with the user experience, describing it as clunky and outdated, with issues like slow loading times and difficulties with password recovery. A few other people also felt that the customer support was unhelpful, citing instances where questions were ignored or responses were unhelpful.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the intuitive... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the impeccable and responsive... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the support team for being helpful,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and helpful... See more

Service

Consumers find service to be positive, with many praising the quick and consistent responses from support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Bonsai Support Team, I just wanted to say thank you for giving me access to my account and for being so patient while I transferred my remaining $24. Your team responded quickly and consiste... See more

Rated 5 out of 5 stars

I've been using Bonsai for years and won't go anywhere else for my client management. The interface is so easy to use and makes keeping track of my contracts, invoices, and task lists a breeze. But th... See more

Rated 5 out of 5 stars

I have been using Bonsai for more than a year now, and it has been a great tool for my freelance business here in India. It provides me with multi-currency invoices, contracts, time tracking, and... See more

Rated 5 out of 5 stars

Claire was quick to support me with my problem. She was detailed with her help and made sure I was served before closing my ticket when I didn't respond. 10/10 customer service, even though our conver... See more


Company details

  1. Web collaboration platform
  2. Software company

Written by the company

One platform to streamline your entire business. Consolidate your projects, clients and team into one integrated, easy-to-use platform. Trusted by thousands of agencies and consultancies.


Contact info

4.2

Great

TrustScore 4 out of 5

624 reviews

5-star
4-star
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1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bill of Sale

I needed a Bill of Sale and found it here. So many others make you fill it all out and then want you to buy a subscription.

17 August 2023
Unprompted review
Bonsai logo

Reply from Bonsai

Nope. You get what you need and only pay if you want to. /We don't force subscriptions on anyone. Thanks for the feedback.

Rated 5 out of 5 stars

Perfect Solution for Freelancers

Bonsai has totally streamlined my freelance business. As a designer and photographer, I send out tons of proposals, contracts, and invoices. It's been such a relief to have one platform to manage everything from client intake, to hours and accounting. After over 5 years of use, I can definitely say this was the right choice.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Just what I needed

Just what I needed. Thank you for a straight forward rent receipt

31 July 2023
Unprompted review
Bonsai logo

Reply from Bonsai

We aim to please. Thank you for the feedback.

Rated 5 out of 5 stars

Super quick and easy

Super quick and easy. One click and I had the document I needed. Kudos to the company for maintaining an easy and efficient service to use.

1 August 2023
Unprompted review
Bonsai logo

Reply from Bonsai

We're glad you were able to accomplish your task. Thank you for your feedback.

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up, straight forward, and subscription services includes other useful services as well, such as taxes and bookkeeping.

28 July 2023
Unprompted review
Rated 4 out of 5 stars

The best all-in-one platform for freelancers and small businesses

For the most part, I really like using Bonsai. I haven't come across another platform that is as all-in-one as they are. The tax add-on is a godsend for someone like me who is straight trash at estimating what's owed quarterly.

There are only two negatives I have so far: One is the payouts. They hold the first one for 10 business days (though language when you're signed in says 1 week) for "security reasons," which feels weird when no other platform I came across for business banking/invoicing/etc. did that. I really didn't like that part at all.

The second is the customer service: 24+ hours to hear back from anyone on anything, and in this day and age that feels very unacceptable. Hopefully you won't need their assistance so this won't be a problem you encounter!

Aside from that, I can't recommend Bonsai enough. It's really intuitive (which a lot of other platforms are not), priced right, and includes all the features you want (invoicing, proposals, contracts - including templates!).

24 July 2023
Unprompted review

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