Edwards (Sales and Lettings) Limited Reviews 390

TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

I've just completed on my house and can commend Edwards for providing timely feedback throughout the process. The staff were always extremely pleasant. A special thanks to Katie for her upbeat attitud... See more

Rated 5 out of 5 stars

Edwards estate agents were brilliant in helping us to find our rental property , from the first phone call we knew that they understood what we needed . Clare was especially helpful from the initial... See more

Company replied

Rated 5 out of 5 stars

Edwards were fantastic! With Clare and the teams support we received 3 asking price offers for our property. Once an offer was accepted, Katie was brilliant at supporting us through to completion. Not... See more

Company replied

Rated 5 out of 5 stars

Clare and her team have been fantastic! Incredibly professional, knowledgable, approachable and reassuring. Edwards offer a service that goes well beyond that offered by any other agent that we hav... See more

Company replied

Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Edwards Sales and Lettings, formerly Moving Made Cheaper, is an independent agency in Loughborough, specialising in residential sales and lettings. Our aim is to make your move as hassle free as possible by offering transparent selling and letting packages, providing honest advice and delivering excellent customer service. We take property seriously and really care about you and your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

390 reviews

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Rated 5 out of 5 stars

Best agent we've dealt with!

Having been searching for a property for a number of months, we'd had experience with many agents. Edwards were outstanding. Accommodating multiple viewings pre-offer, post-offer, and pre-exchange. Always friendly and easy to deal with. They always pick up the phone and answer emails promptly!

10 February 2023
Edwards (Sales and Lettings) Limited logo

Reply from Edwards (Sales and Lettings) Limited

Thanks Ben - can't wait to see the transformation of your new home!

Rated 5 out of 5 stars

From the start right back to the…

From the start right back to the viewing it was a warm welcome very friendly and then from there it has been amazing service , always replies to emails fast and always happy to help or answer questions that I may of had , always regular updates and communication is brilliant , Would highly recommend and I hope I can use them again in the future.

10 February 2023
Edwards (Sales and Lettings) Limited logo

Reply from Edwards (Sales and Lettings) Limited

Thanks for your kind words Nick - hope you're settling in well.

Rated 5 out of 5 stars

Edwards Sales and Lettings sale experience

Fantastic staff who are helpful and great at communicating We were kept informed at every stage of the sale process.

27 January 2023
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Reply from Edwards (Sales and Lettings) Limited

Thanks Tim - all the best for the future from the team :)

Rated 5 out of 5 stars

Excellent

The experience with Edwards is excellent. I have recently rented a property with them in Loughborough. Everything was dealt with quickly and effectively. The team is always prompt to respond to emails and is always there at the end of the phone if needed. I wouldn't hesitate to recommend them. Thank you Edwards Ltd.

23 December 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Prabhu - hope you're settling well into your new home :)

Rated 5 out of 5 stars

Edward agency dealing is highly…

Edward agency dealing is highly professional. Their system is quite simple unlike other agents who got complex system. So, anyone coming to UK for the first time get puzzled.

13 January 2023
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Reply from Edwards (Sales and Lettings) Limited

Thanks Mazhar

Rated 5 out of 5 stars

1st class

Great service,professional and always responded to phone calls emails very quickly.Kept me upto date with every part of the sale and above all,a great friendly team. I would recommend Edwards to every one.

18 January 2023
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Reply from Edwards (Sales and Lettings) Limited

Thanks Joe - we got there in the end :) Pleasure doing business with you.

Rated 5 out of 5 stars

A great team who were excellent…

A great team who were excellent throughout the whole selling process. They communicated really well and promptly. Friendly whilst also being very professional and calm. Would recommend to anyone. Thank you.
Sarah & Alan

2 December 2022
Unprompted review
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Reply from Edwards (Sales and Lettings) Limited

Thanks both :) It was a pleasure!

Rated 5 out of 5 stars

Knowledgable,accommodating and very…

Knowledgable,accommodating and very sincere agents. It was easy to see that they want to do the best for their client.

14 December 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Amitabh - here's to a long business relationship :)

Rated 5 out of 5 stars

Amazing team who have been brilliant…

Amazing team who have been brilliant throughout the whole process. They communicated really well and promptly. Would use them again and recommend to anyone. Thank you 😊

20 December 2022
Unprompted review
Edwards (Sales and Lettings) Limited logo

Reply from Edwards (Sales and Lettings) Limited

Thanks for taking the time to put pen to paper Lorna - enjoy your new home!

Rated 5 out of 5 stars

Great service

This is a review from the point of view of a buyer - I'm very happy with the service at Edwards - not pushy and just the right amount of support and guidance.

24 November 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks for writing such a fair and honest review Simon. It was a pleasure dealing with you :)

Rated 5 out of 5 stars

quick offer…Good service

Initially received a very quick offer after valuation which we accepted.
There were a few unexpected and unavoidable problems which delayed the process, however, we were kept informed regularly and eventually reached a satisfactory conclusion

25 November 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks for taking time to put pen to paper Dennis. And thank you for your patience throughout - we got there in the end!

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Held our hands in selling and dealing with a long chain. Great value for money too. Very kind, helpful members of staff. Would use again, but hopefully not for a good few years!

25 November 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks Rachael - hope you're settling in to your new home :)

Rated 5 out of 5 stars

Thank you!

After over two years of my tenancy with Edwards I can only say a good words about all of their team. They never let me down and I can always relayed on them. Thank you, it was a pleasure to be your tenant!

13 November 2022
Unprompted review
Edwards (Sales and Lettings) Limited logo

Reply from Edwards (Sales and Lettings) Limited

Thanks Michal - good luck in your new home :)

Rated 5 out of 5 stars

Amazing Service!

Edwards was fantastic from start to finish when selling our property. Liz was knowledgeable and informative at valuation stages, Katie was a huge support to us with solicitors on the sales progression and kept me up to date along the way, and Clare was always on hand to pick up communications when Katie and Liz were on annual leave. I wouldn't hesitate using Edwards again or recommending them, I can't rate them highly enough! Thank you Edwards!

11 November 2022
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Reply from Edwards (Sales and Lettings) Limited

Thanks for your kind words both - hope you're enjoying your new home!

Rated 2 out of 5 stars

Hurried with poor communication.

The sales pitch was terrific. Pushed to take the offer of a person known to them as an investor and favoured client. When they got their mortgage offer they pulled out saying it was too expensive. So much for vetting buyers.
Then pushed to take whichever, but not the next highest bid. Had to push them to chase the other (higher) bidders.
The buyers' mortgage offer expired during the process holding everything up. It seems nothing more than a verbal query was done.
Had to chase at every turn. Emails without punctuation made me feel like I was a chore as a client. I complained at one point to be met with a tone and attitude.
All in all I couldn't recommend going with absolutely anyone else enough.

31 October 2022
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Reply from Edwards (Sales and Lettings) Limited

Hi Andrew, I'm sorry you feel this way. I can assure you all applicants proof of ID and proof of funds is verified when an offer is being negotiated, however in the current climate, mortgage products and rates are changing all the time and in this instance the buyers realised they could no longer afford the mortgage offered to them. You accepted another offer within 2 weeks of this and despite numerous challenges in a difficult market we continued to progress it frequently so that it completed within 15 weeks, which is, unfortunately, the average turnaround time currently. We chased it proactively and kept you up to date at all times, ensuring a successful conclusion. We wish you all the best in your new home.

Rated 5 out of 5 stars

They work so hard to do everything to…

They work so hard to do everything to sale ur property all staff is very helpful and very friendly best agents in future I will use them

27 October 2022
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Reply from Edwards (Sales and Lettings) Limited

Thank you for taking the time to write us a review - we wish you and your family all the best.

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