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Rated 5 out of 5 stars

Just booked a ticket for myself, my 2 young kids,, my mum and sister to go to my Grandmother's funeral using a travel voucher i got given for cancelled during 2020 lockdown. Was very lucky to have 2... See more

Company replied

Rated 1 out of 5 stars

They are a con, scam company. Led us to believe and sent confirmation of round trip flights but sent a false email unknown to us. When checking return flights nothing was booked, we had to purch... See more

Rated 1 out of 5 stars

If I could select minus stars I would! We booked flights in 2022, they made an error and issued us vouchers. We decided to use the vouchers for our honeymoon, however the service has been absolutely a... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the quality of service and customer care provided by Hello Fights team and in particular my consultant Mr John Whiteman. This is a very professional company who followed thr... See more

Company details

  1. Airline ticket agency

Information provided by various external sources

We offer expert and well-trained travel agents for Hello Flights from London, UK who will guide through to the best deals.


Contact info

3.6

Average

TrustScore 3.5 out of 5

413 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not use!

Our experience with this company and John Whitman has not fallen short of a 5 star service. He remained professional throughout; answered all our enquires within a timely manner. Will be sure to recommend to friends and family.

Update!!! Avoid this company! They ask for reviews right after booking, but close to the departure date, they become unreliable.

A few weeks before our trip, they notified us of a flight cancellation, rebooked us, and provided a £500 voucher valid for 3 years. When attempting to use it in January, they claimed new terms, allowing only £100, with no clear communication or updated terms.

Despite reaching out twice via email, there's been no response. Legal advice has been sought. Cheaper travel agents might seem appealing, but the long-term costs can outweigh the benefits of booking directly with airline!

17 July 2023
Rated 5 out of 5 stars

Mr John whiteman and Mr Frank Edward…

Mr John whiteman and Mr Frank Edward were both great.I had a new experience with them,I think I have gained trust and respect for travel agents..I hope they get appreciated MOr by their employers, they are patient, kind and very customer personified

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Ramsay was very patient while…

Ramsay was very patient while explaining all the information regarding my flight. He really helped to find the best deal for me.
I would give his service more than 5 stars if I could.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

I'm very happy for your help mr Ramsey

I'm very happy for your help mr, Ramzy and thank you so much, you deserve more than 5 stars, I gave you more than 100000%, you are very amazing person, you are respectful and responsible thank you ones again
Mr. Ramzy was very helpful

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Helloflight is very useful and…

Helloflight is very useful and enjoyable... My first experience was very great with them both Frank and John very helpful people and the way they approached and talked to me was amazing thanks to you guys
Oluyinka David fadairo
Date of experience: 23 June 2023

23 June 2023
Unprompted review

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