Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more
Company replied
Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more
Company replied
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more
Company replied
Company details
- #72 of 74 best companies in Online Food Ordering Service
- #58 of 58 best companies in Food products supplier
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
106K reviews
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NOW CANCELLED
Now cancelled as they can not get it right. 7 weeks in a row it’s ether not turned up, only half the order in the box, items missing, box wet and falling apart or just so late the ice melted and food wet.
I really wish you could put pictures on these reviews as it would paint a perfect picture.
9 May 2026
Unprompted review
Reply from HelloFresh UK
Dear Micky,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Fresh food delivered directly to you
Fresh food delivered directly to you. They also supply easy to follow recipes to prepare tasty and nourishing meals.
29 April 2026
Unprompted review
Reply from HelloFresh UK
Dear Rosie,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Thank you for being our customer!
Nika
Missing items and box!
Consistently missing items - from small but essential things, to whole bags and then today I get a message to say they aren’t delivering my box! Leaving me £50+ out of pocket for the week and now suddenly needing to go shopping for food last minute.
Will be cancelling my subscription
8 May 2026
Reply from HelloFresh UK
Dear Gemma,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Avoid Hello Fresh
I had a delivery that didn't turn up. Customer service promised to investigate and call me. I heard nothing. They also said they would credit my account. They didn't. I have since emailed them 4 times and had no reply at all. Non existent customer service.
7 March 2026
Reply from HelloFresh UK
Dear SJS,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
No options for allergies / tolerance
Meals seem to be very similar to each other
No options for allergies / tolerance
Seems to be the same meals
26 January 2026
Reply from HelloFresh UK
Dear Lorraine,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Thank you for being our customer!
Nika
Too many pantry ingredients that are…
Too many pantry ingredients that are clearly not pantry.
Boring flavours. Out of date food delivered
23 March 2026
Reply from HelloFresh UK
Dear Ben,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
To report the out of date items, please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Limited GF meals, not enough veg per portion.
Choosing meals is easy and there is a good choice but it gets limited when you can't have wheat. There is no way to set allergies either so you have to choose meals each week can't just have a lucky dip. There is no GF option like vegetarian or vegan. There are several recipes that could do easily be GF and it's a shame that recipes that have one thing with gluten in do not get that item swapped out to be GF, for example soy sauce and pasta could be GF. In the recipes where this has happened I have swapped in my own ingredients but it means I'm buying twice when other items in the recipes have used cornflour anyway and would otherwise have been suitable for GF intolerance even if unsuitable for coeliac because of manufacture processes (although I'm sure this could be reviewed as well)
I will do 3 weeks and see if the GF thing is just annoying or to limiting long term.
The recipes I've tried have all been good though. I've only had 3 so far. But all really needed more veg! I would cook double the veg that is provided. If you did this some of the 2 person meals would actually do 3 even 4 people. (2 adult and 2 kids maybe?)
1 May 2026
Reply from HelloFresh UK
Dear Amy,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Dora
Great flavour meals
Great flavour meals, quick means quick so if it says 15 mins to do, that’s what it is.
I find the website slightly confusing. I had some ingredients that did not match the menu and couldn’t access the right menu- I also could do with a text telling me it’s time to choose my meals as I often forget. It’s hard to contact you if I need something-
14 March 2026
Reply from HelloFresh UK
Dear Peter,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Loved my first Delivery
I loved my first Hello fresh delivery. The quantities were just right, the dinners very tasty and the receipe easy to follow. I cant wait for next weeks delivery.
1 May 2026
Reply from HelloFresh UK
Dear Laura,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Dora
Good , but to expensive
The product of very good. Although it works out very expensive. And the delivery is too dear.
If the 4/5 day plan meals were slightly cheaper I would use it every week, but at the cost it is now ill only use it maybe 1/2 times per month.
2 May 2026
Reply from HelloFresh UK
Dear Diane,
Thank you for taking time to leave a review. We're genuinely sorry to hear that you're disappointed with the pricing of our boxes. We understand that it's important for our customers to feel they're getting value for their money.
The price of our boxes takes into consideration several factors that contribute to the overall service we provide. This includes the convenience of home delivery, our carefully curated menus prepared by our chefs, and our commitment to working with top-quality independent suppliers.
We offer different box sizes at varying prices to accommodate different needs and budgets. Additionally, you have the flexibility to adjust your delivery interval to bi-weekly or monthly if that suits you better.
Our boxes are designed to bring you all the necessary ingredients for a meal, along with recipe cards for added convenience.
Out of the 100+ recipes we offer monthly, only a few come with surcharges. These specialty meals often feature unique ingredients that are more challenging to source. We strive to provide a diverse range of options to cater to various preferences and dietary needs.
Thank you for being our customer!
Dora
Could do better!
Quality of ingredients is normally very good. Have had instances of incorrect ingredients being sent meaning I had to go to the shops to buy stuff, which is what I subscribed to Hello Fresh to avoid doing! Also delivery is abysmal, DPD ignore instructions and leave it outside where it can be stolen.
15 April 2026
Reply from HelloFresh UK
Dear Anne,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Good and not so good.
We occasionally have items missing or the use by date is very short. This week our delivery didn’t arrive and had to be sent out again.
We love the range of choice and clear recipes, and how it takes us out of our comfort zone trying different ingredients and recipes from around the world.
14 January 2026
Reply from HelloFresh UK
Dear Ruth,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Found most meals( vegetarian) to spicy…
Found most meals( vegetarian) to spicy for my taste. I also found them to be difficult to cook. I tried to cancel my order but I left it one day over their deadline. They wouldn’t budge with their decision.
24 April 2026
Reply from HelloFresh UK
Dear James,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
To allow us to make it right for you, please get in touch with our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Dora
2 and half hours late.
2 and half hours late.. Box bashed in and wet , Ice packs melted.. and again delivered in wrong place
8 October 2025
Reply from HelloFresh UK
Dear Janice,
Thank you so much for bringing this to our attention! 💚
We can see this was reported and fully compensated, and we are sorry if we couldn't help you enough when you tried to contact us. We would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Well the order a few weeks back didn’t…
Well the order a few weeks back didn’t turn up and very little correspondence from courier .
1 January 2026
Reply from HelloFresh UK
Dear Hazel,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated. We can see this was reported, but should you have further queries or feedback, feel free to contact our Customer Care team. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Dora
Menu is really good
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been corrected by a refund by HF but not always the best outcome especially if you’re hungry
8 March 2026
Reply from HelloFresh UK
Dear Ben,
Thank you so much for bringing this to our attention! 💚
We are sorry about the issues you've experienced, and we'd love to help if anything was missed when you tried to contact us. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
The meals are nice but would be nice to see lower fat options
The meals are nice, some of them are a lot of effort to cook so we tried to chose the quick dishes. The menu can get repetitive each week and it would be nice to see some lower fat options, ie the same recipes but with an option to choose reduced fat natural yogurt or cheese etc.
Always good delivery and well packed and good quality produce.
Shame the £5 delivery kept coming back despite being told it was only charged on Sunday and Monday delivery options.
I’ve paused my membership but will come back occasionally when we’re lacking dinner inspiration.
3 February 2026
Reply from HelloFresh UK
Dear Angela,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Dora
Great choice of meals and really easy…
Great choice of meals and really easy to make! The app is super easy to use and customer service is always brilliant!
18 November 2025
Reply from HelloFresh UK
Dear Natalie,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Dora
Perfect food - hate the pick n mix!
The food and recipes continue to be amazing but I preferred it when all the ingredients for each meal arrived in one bag. Now they arrive scattered in a box and it becomes a pick n mix. You then can't get all the ingredients for one meal back in the bags because they have shrunk to a ridiculous size. Let's go back to meals in a bag please - the rest is brilliant!
15 November 2025
Reply from HelloFresh UK
Dear Brian,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Dora
Hello Fresh has become too expensive…
Hello Fresh has become too expensive and the quality of the produce has declined
1 August 2025
Reply from HelloFresh UK
Dear F,
Thank you for taking time to leave a review. We're genuinely sorry to hear that you're disappointed with the pricing of our boxes. We understand that it's important for our customers to feel they're getting value for their money.
The price of our boxes takes into consideration several factors that contribute to the overall service we provide. This includes the convenience of home delivery, our carefully curated menus prepared by our chefs, and our commitment to working with top-quality independent suppliers.
We offer different box sizes at varying prices to accommodate different needs and budgets. Additionally, you have the flexibility to adjust your delivery interval to bi-weekly or monthly if that suits you better.
Our boxes are designed to bring you all the necessary ingredients for a meal, along with recipe cards for added convenience.
Out of the 100+ recipes we offer monthly, only a few come with surcharges. These specialty meals often feature unique ingredients that are more challenging to source. We strive to provide a diverse range of options to cater to various preferences and dietary needs.
If you've had any issues with the quality of our ingredients, we advise that you report them with our Customer Care team. You can reach them by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Dora
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