Food quality is excellent. Step by step instructions easy for teenagers to follow. A huge amount of plastic and cardboard packaging. Recipe cards are brilliant.Reasonable value while I'm getting the d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recipes are great and the deliveries are always completed well. While I understand the reasoning for the change, I still prefer the old boxes it got delivered in, the carboard now is often squished an... See more
Company replied
Great communication from delivery team, large selection of meals which are fresh and well portioned, reasonably priced. Weekly 3 night menus leads to less waste which in turn saves money .
Company replied
We are loving our meals. We order 3 meals a week. This takes the thinking out of the equation on what to cook. Everything is at your fingertips with easy recipes to follow. The flavours are fantastic... See more
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Company details
Written by the company
Whether you're cooking for two or feeding a whole hungry horde, HelloFresh has the right meal plan for you! Choose from classic, vegetarian or family-friendly recipes, then select how many meals you need and for how many people. With meal planning and grocery shopping out of the way, you're left with the fun part of cooking! Learn new skills as you take on cuisines from all over the world. Say goodbye to the stress of deciding what's for dinner and hello to healthy variety! Our flexible subscription plans mean you can pause or cancel deliveries before our order cut-off deadline each week. And our friendly customer care team are here to help with any questions or feedback you have. Thanks for choosing HelloFresh!
Contact info
5 Queen Street, 2008, Sydney, Australia
- (02) 8188 8722
- hello@hellofresh.com.au
- hellofresh.com.au
4.1
Great
19K reviews
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Fresh, quick and tasty
They offer meals for families of three, they have a great selection of meals each week, the quality of food is fantastic, and the process is super easy.
11 November 2025
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
The meals are delicious
The meals are delicious. Have only been ordering for 5 weeks but have not been disappointed once
10 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Judith! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Love the food so healthy and I love…
Love the food so healthy and I love following a different recipe everyday, so many different choices and delicious!!
10 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren 💚
Hello Fresh easy to order with delivery…
Hello Fresh easy to order with delivery service Easy to follow Menu with number on product to go with number on recipw.Easy for my young adulrs to make a meal once a week each.Quality and quantities are good.No food wastage
24 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Price is affordable and generous…
Price is affordable and generous portions really tasty recipes
20 March 2026
Unprompted review
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
Delivery drivers don’t put the box out…
Delivery drivers don’t put the box out of sight at the front door as required. Anyone can take it. Also often I have an ingredient missing and it wasn’t supposed to be
28 November 2025
Reply from HelloFresh Australia
Hi Curlysuelily,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
I have recently been a little critical…
I have recently been a little critical of HelloFresh, primarily for items missing for our meals, and less so the quality of some vegetables recently. I appreciate how difficult it must be to get fresh vegetables especially during times of rain and summer heat. HelloFresh on some occasions have notified me via text of items that have been swapped out and why, so I do appreciate that.
This last week has been very good. The meals we had were wonderful, and makes life so much easier in a busy household. One thing I’d like to suggest to those with “youngish” children, the recipes are a great way to get them more involved and eventually more independent when they have to cook for themselves.
27 June 2025
Reply from HelloFresh Australia
Thank you so much for your rating! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
All three meals we ordered were…
All three meals we ordered were delicious and easy to follow instructions.
6 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
This is the first time in my life that…
This is the first time in my life that I enjoy cooking in a simple but happy way: not worry about these: right combination of the ingredients, or the time consuming shopping or wasting food, or eating the same, or spending hours cooking something that you don’t know at the end if it’s gonna work when you’re NOT a cook! All these bad experiences are gone in my life thanks to Hello Fresh! I love you Hello fresh people. Just one little thing: keep an eye on the coriander! 😃
6 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Daren💚
The meals we have gotten have been…
The meals we have gotten have been great. Nice and fresh ingredients, has made us get out our dinner slump. We are actually sitting at the table together to eat and are talking about how yummy the food is as well as how our days have been.
14 December 2025
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
Packing of the food is great all meals…
Packing of the food is great all meals have been really nice
3 March 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau 💬
Happy cooking! 😊
- Elise 💚
A little disappointed
We are enjoying the flavours and
ease of preparing our meals.
Unfortunately we have had a couple of weeks where our orders have not turned up until the next day and we have found them to not last the distance of the week as when they are delivered on time. It was said it was due to weather conditions - we did not have a weather issue where we are.
Otherwise all is very much enjoyed. Thanks you.
14 October 2025
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (02) 8188 8722
Live chat - hellofresh.com.au
Facebook DM - http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Elise 💚
Hello fresh
Hello fresh is good value for money. The choices are incredible sometimes it’s hard to make a choice. The products are always fresh, the portions are spot on therefore no waste. I also find the pricing is extremely fair Since using hello fresh I spend a lot less money at the supermarket I only buy what I really need therefor I have no waste. Highly recommend hello fresh for value, quality and variety Noelene Klima
26 March 2025
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
The meals have been great!
The Mel’s have been great and enjoyed by all members of the family. I find the portions are quite generous. I think the key is to carefully choose your meals, not rely on the default selection for the week.
14 January 2026
Reply from HelloFresh Australia
Thank you so much for your five-star review! ⭐
It's great to hear that our easy recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- XX 💚
Just lovely meals with no wastage
Just lovely meals with no wastage. So much choice. It's amazing.
27 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
It’s convenient
It’s convenient.
They suffer from “cut and paste” menus, the ingredients don’t always match the dream created in the pictures. Example, I don’t think I have ever had a colourful red chilli for decoration, Green just doesn’t cut it, except for flavour.
I’m currently cooking a byriani, top with coriander leaves for decoration, I put stalks and roots in the dish for extra flavour.
My fridge/pantry contain the basic necessities that are likely to be missing in the bags, plus extra yoghurt, sour cream, spices and an extra zucchini or similar.
I’m only feeding two, I’m male, 70yrs old and I cook every night. Sometimes I manage to make a lunch for the following day from the evenings delectation. I work full time.
I have tried other meal plans, much of a muchness but came back to HelloFresh for the variety vs the $$.
They try to do the right thing, the spin off, Everyplate was substandard but cheap and cheerful.
I’m still ordering, go figure.
17 March 2026
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We're delighted to hear that you have been enjoying your meals!
Thank you for the feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account, or have any questions or feedback, you can reach our awesome Customer Care team here:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka 💚
Reply from HelloFresh Australia
Thank you so much for your review! ⭐
We're so sorry to hear that some of your deliveries haven't gone as planned! As a service centred around convenience, this really undermines that and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong, take the appropriate action and report the issue with our delivery partners to make sure it doesn't happen again. Should there be any further hiccups with your deliveries, please reach out to us and we'll be happy to get it reported and sorted!
Happy cooking! 😊
- Blanch 💚
Reply from HelloFresh Australia
Thank you so much for your rating, Ryan! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Big improvement in quality of produce…
Big improvement in quality of produce since we last ordered a few years back.
24 February 2026
Reply from HelloFresh Australia
Thank you so much for the five stars, Sanella! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Ricka 💚
Taking Stress out of dinner time
Quality of produce seems to be much better than when used few years ago
Deliveries always on time
Meal selection mostly good
Just love low stress dinner thinking!
10 March 2026
Reply from HelloFresh Australia
Thank you so much for your review, Lorna! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better, and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (02) 8188 8722
💻 Live chat: hellofresh.com.au
💬 Facebook DM: http://fb.com/msg/hellofreshau
Happy cooking! 😊
- Ricka 💚
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