Hellofresh Ireland Reviews 3,163

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,136 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting the high quality and freshness of the ingredients. People appreciate the user experience, finding the recipes easy to follow and the variety of meals excellent, which helps reduce food waste and makes cooking enjoyable and less stressful. However, some people were dissatisfied with the delivery service, mentioning issues like late arrivals, missing items, or incorrect addresses. Some reviewers also noted concerns with the quality of certain ingredients, such as chewy chicken or vegetables that spoiled quickly, and occasionally found portion sizes to be small.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the high quality and freshness of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality and freshness of the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the reliable... See more

User experience

Users describe positive interactions with the user experience, often highlighting convenience and ease. Many... See more

Order

Consumers find order to be ambiguous, with some reporting issues like missing food, unexpected orders, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great for cutting down on the 'What's for dinner?!' conversation!! Easy to follow recipes. Good choice of calorie controlled meals with all macros in app so handy for healthy meals. Only downside is t... See more

Company replied

Rated 4 out of 5 stars

I love Hello Fresh I find the flavours and variety great and it really keeps me on track cooking nice meals each day. It would have been a 5 star review but I feel like the portion sizes are sometimes... See more

Company replied

Rated 4 out of 5 stars

This is a great concept, the food is high quality, fresh and delivered exactly as advised. Only issue I had was I only had to look at the website and I received a delivery. No “check order” or “pay”.... See more

Company replied

Rated 3 out of 5 stars

Step by step instructions where generally good but could be clearer in certain recipes. Some steps probably could be changed around as products that cook fast go cold while continuing on with other s... See more

Company replied


Company details

Written by the company

You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very happy with way of delivery

Very happy with way of delivery. Food is good and definitely good quality for the price. Definitely will continue to use

2 March 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Marin,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Rated 4 out of 5 stars

Everything is there

Everything is there

1 March 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Gilda,

Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.

If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊

Here’s to more tasty, hassle-free meals ahead! 🥗✨

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊
– Ann 💚
The Hellofresh Team

Rated 4 out of 5 stars

Arrived on time

Arrived on time, fresh food, no waste. All foods preped before hand

20 February 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Higgins,

Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.

If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊

Here’s to more tasty, hassle-free meals ahead! 🥗✨

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊
– Ann 💚
The Hellofresh Team

Rated 5 out of 5 stars

It wasvcomfortable,everything was…

It wasvcomfortable,everything was nicely prepared,and I was able to prepare it quickly. The product was well packaged, the quality is excellent, the recipe included áll the information, I didn't have to think about what to cook.

3 March 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Henrietta,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Rated 1 out of 5 stars

I get send food I did not order so I…

I get send food I did not order so I have to cancel me bank card very easy to order not easy to cancel

21 February 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Mary,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Renzo
The Hellofresh Team

Rated 3 out of 5 stars

The main dishes were good but the…

The main dishes were good but the vegetable side I paid extra for was mouldy.

1 March 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Henshin,

Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Renzo
The Hellofresh Team

Rated 1 out of 5 stars

My coleslaw mix was dated the 8 of…

My coleslaw mix was dated the 8 of March I went to us it on the 6th and it was gone bad

24 February 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Katherine Griffin,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Renzo
The Hellofresh Team

Rated 5 out of 5 stars

Highly recommend

I love the recipes, easy to follow and all ingredients together. All ingredients fresh and hold well.
Opened a new way of cooking from our usual dinners, very tasty.
Highly recommend.

29 September 2025
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Catherine,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann💚
The Hellofresh Team

Rated 5 out of 5 stars

Convenient

Convenient, good portions, easy to prepare

2 February 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Michael,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Ann💚
The Hellofresh Team

Rated 2 out of 5 stars

Ingredients missing on three occasions

Ingredients missing on three occasions

3 May 2025
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Wendy,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had for the missing ingredients, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Ann 💚
The Hellofresh Team

Rated 2 out of 5 stars

Nuisance calls

I was curious about HelloFresh and so I signed up. I had a poor experience at one point when they left out some key ingredients for a meal I had chosen. After raising this, I received credit on my account. Bit annoying as it meant I still had to go grocery shopping for a new meal which is what I was signing up to avoid but anyway, that's not the main complaint. Overall, the food was fine but it wasn't for me so I ended my subscription. This is where the issues arose.

I received a lot of sales calls from their reps to try and sign me back up. I mean A LOT of calls. Eventually I asked them to stop calling. This didn't work, the calls continued to come in much to my annoyance. This spurred me to to reach out to HelloFresh and avail of my GDPR rights to simply have my data deleted.

I received a response from their privacy team starting that they couldn't because of one of four reasons they listed. None of the reasons they listed were true in my case. Could I reply and object to what must clearly have been a misunderstanding? No. Ticket closed. Start the process again.

So I'm still subject to repeated nuisance calls despite me clearly requesting that they end and I'm having to go through a clunky process multiple times to end them.

3 March 2026
Unprompted review
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Fiachra,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Ann 💚
The Hellofresh Team

Rated 2 out of 5 stars

Ingredients not as requested

Ingredients not as requested. A carrot instead of Pakchoi.

No soy sauce and two of some other sauce

Portions are minimal!

24 February 2026
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Reply from Hellofresh Ireland

Hi Ger

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Rated 1 out of 5 stars
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Ellen

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty 💚
The Hellofresh Team

Rated 1 out of 5 stars

Hello Fresh Ireland - charged for food I don't want.

I ordered once as a friend suggested it to me. I cancelled my 2nd order as I couldn't afford it but a week or two later I was charged for meals I didn't even order due to some deadline I missed. It is clearly a tactic to trick people into paying for food they don't want. I also kept getting emails after unsubscribing from emails. Out of pocket and annoyed at the poor clarity around being charged. Similar reviews online. Never use it again.

3 March 2026
Unprompted review
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Anto

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Rated 5 out of 5 stars

Love how everything is prepared and…

Love how everything is prepared and measured out. Step by step instructions are so easy to follow. Taste is unreal

23 February 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Orla

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

- Rusty💚
The Hellofresh Team

Rated 1 out of 5 stars

Wrong house

21 February 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Mary Mcmorrow,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
Portia💚
The Hellofresh Team

Rated 5 out of 5 stars

Very impressed with the recipes

Very impressed with the recipes. Had a few and most say they have been delicious. My girlfriend had an issue with a spoiled yogurt but they were quick to action and sent a partial refund straight away. Always find it very easy to cancel or change frequency of the plan. I don’t see myself having them every week so have change to every 4 weeks. Meals are fresh. Easy to prep and 10/10. I know you end up paying a premium at the end after the fist week but it’s worth it as no food going to waste. €70 plus delivery covers 5 meals for 2 people. That’s only €35 each for the week so it’s not that bad.

2 March 2026
Unprompted review
Hellofresh Ireland logo

Reply from Hellofresh Ireland

"Hi Mark,

Thank you for taking the time to leave us a review, we really appreciate your feedback!

We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Thanks again for your support, we hope to serve you again soon!

Warm regards,

The Hellofresh Team

Rated 4 out of 5 stars

Food has been great but every week…

Food has been great but every week missing atleast 1-2 ingredients which I find annoying as don’t realise untill going to cook meal and then I forget to say it

25 December 2025
Hellofresh Ireland logo

Reply from Hellofresh Ireland

"Hi Anne

Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
– Rusty💚
The Hellofresh Team

Rated 1 out of 5 stars

My first time ordering and my order…

My first time ordering and my order wasn’t even delivered won’t ever be using this again

27 February 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Sarah McCormack,

Thank you so much for bringing this to our attention!

It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

All the best,
Portia💚
The Hellofresh Team

Rated 5 out of 5 stars

Very tasty and easy to follow…

Very tasty and easy to follow instructions

30 January 2026
Hellofresh Ireland logo

Reply from Hellofresh Ireland

Hi Orla,

Thank you so much for the five stars!

We are delighted to hear that our boxes are working for your household!

If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.

Happy cooking! 😊

-Ann💚
The Hellofresh Team

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