Landing Reviews 3,242

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many highlight the quality of the facilities and the cleanliness of the apartments, often noting their spaciousness and comfort. The locations are frequently described as convenient and safe, with easy access to various amenities and attractions. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, feeling well-cared for and at home. However, some customers also noted issues with maintenance, such as backed-up sinks, non-functional air conditioning, or problems with internet access. A few other people also felt that communication and resolution for issues were lacking, leading to frustration with service response times or access to their units.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Location

Users describe positive interactions with location, often highlighting its convenience and suitability for... See more

Facilities

Consumers generally express satisfaction with the facilities, often describing properties as well-maintained,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the cleanliness, comfort, and... See more

Service

Reviewers mention positive feedback about service, with many praising the outstanding staff, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One Club Apartments in Gulf Shores, Alabama is incredible!! Recently stayed here with my family and the 2 BR-2 Bath was spacious and clean! Keyless entry with phone made it easy. The apartments had so... See more

Company replied

Rated 5 out of 5 stars

The Landing team answered and responded to any questions we had quickly. We didn't have any real issues because the team did an incredible job of setting up the apartment. Everything was conside... See more

Company replied

Rated 5 out of 5 stars

From the check-in process to my each day waking up now, the whole experience has been far better than any hotel or Airbnb that I’ve ever stayed in.. and I’ve traveled for most of my career/life. They... See more

Company replied

Rated 5 out of 5 stars

Location, ease of entry/exit into the building and access other the surrounding businesses has been exactly what we were looking for. Plus, the unit itself is equipped with everything we needed during... See more

Company replied


Company details

  1. Furnished Apartment Building
  2. Apartment Building
  3. Pet Friendly Accommodation

About Landing

Written by the company

Landing is a nationwide platform offering fully-furnished apartments with the quality and consistency of a hotel, but better. With thousands of curated homes available for flexible stays of a week, a month, or longer in cities across the U.S., Landing takes the hassle out of travel.

Every apartment comes with everything you need, featuring “larger than hotel” spaces, full kitchens, fast Wi-Fi, premium amenities, and 24/7 support. Whether you're traveling for work, relocating, or just exploring somewhere new, Landing provides a seamless experience wherever you go.

Trusted by over 55,000 guests, Landing makes every stay feel like home.

Visit our website to learn more: www.hellolanding.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Water Leak in our house

Because we had a water leak inside our house resulting in high levels of mold, we needed temporary apartment corporate housing as soon as possible. Fabian was a blessing as he assisted us to locate an apartment near our working place, and with the amenities we desired.

20 April 2026
Unprompted review
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Reply from Landing

We are so glad Fabian could provide a silver lining and help you find the perfect temporary home during such a stressful time 💙

Rated 5 out of 5 stars

If you’re considering staying with…

If you’re considering staying with Landing, I highly recommend it—especially because of the outstanding support from Brandon, our property manager. From day one, he handled every situation quickly and with genuine care. Whether it was a small question or a more urgent issue, Brandon was always responsive, professional, and thoughtful in making sure everything was resolved smoothly.

It’s rare to find someone who not only does their job efficiently but also truly cares about the residents’ experience. Thanks to Brandon, our stay has been stress-free and enjoyable. If peace of mind and great service matter to you, this is definitely a place worth choosing!

7 April 2026
Unprompted review
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Reply from Landing

We’re so glad Brandon’s exceptional care and professionalism provided you with an effortless stay 💙

Rated 5 out of 5 stars

Great Apartments!

I stumbled upon hello landing a couple of years ago for weekend stays to visit my son at college in Austin. Love their apartments! So much more space than a hotel room, and close enough in to town without being actually downtown in all the busy traffic, etc.

19 April 2026
Unprompted review
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Reply from Landing

We’re so glad we could provide the perfect home base for your college visits in Austin 💙

Rated 5 out of 5 stars

Very comfy place~

I stayed here for my child’s Gator Cup archery competition. The location was very convenient—only about 10 minutes from the venue. The facilities were clean, and the check-in and check-out process was easy and secure, which I really appreciated.

I would definitely love to stay here again for next year’s competition, and I hope the property continues to be well maintained. Since we couldn’t leave our archery equipment in the car, having a first-floor unit was important for us. It would be great if there were a way to know or select a first-floor option when making a reservation.

Thank you for a pleasant stay!

16 April 2026
Unprompted review
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Reply from Landing

We’re so glad our location and secure check-in helped your child have a successful Gator Cup 💙

Rated 5 out of 5 stars

Goodbye

As a media consultant I travel the country
literally from coast to coast.
So when it's time to wrap and rest I'm very discriminating about my accommodations.
Landing has been excellent.
Thank you, HelloLanding,goodbye hotel chains.

10 April 2026
Unprompted review
Landing logo

Reply from Landing

We're honored to be your home away from home while you're on the road 💙

Rated 5 out of 5 stars

Thank you so much

Thank you so much! Everything was so accommodating and worked out great for a nice trip away!

15 April 2026
Unprompted review
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Reply from Landing

We're so happy to hear that you had a wonderful stay 💙

Rated 5 out of 5 stars

Easy choice

Easy to book and very friendly and helpful staff. Can easily communicate with the team. Love being about to unlock the place with my phone.

1 April 2026
Unprompted review
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Reply from Landing

We're so glad you enjoyed the easy booking and the convenience of our digital key access! 💙

Rated 5 out of 5 stars

It was much nicer staying here than…

It was much nicer staying here than staying at a hotel during our visit to this town. The only flaw that we had was getting into the parking lot gate.The code that we were given didn’t really work and we would just have to follow somebody through the gate after they opened it. I think there needs to be a different way to get the visitors in . other than that we really enjoyed our stay.

11 April 2026
Unprompted review
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Reply from Landing

We're so glad you enjoyed the comforts of home, and we'll certainly work on making gate access smoother for your next stay!

Rated 5 out of 5 stars

Thank you for the hospitality Donna, TX

Thank you for the hospitality. The 6 week stay was very comfortable for us. Anything that we needed as repairs or amenities were taken care of promptly. Will definitely stay with hello landing again.

Donna, Texas

8 March 2026
Unprompted review
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Reply from Landing

We’re so glad we could make your six-week stay in Texas comfortable! We look forward to welcoming you back to another Landing soon 💙

Rated 4 out of 5 stars

Great place to stay

Great place to stay. Property was great for me while visiting my grandchildren. Clean, safe. My only take away. Minimal essentials provide and bedding was super subpar. Really great trip we had.

12 April 2026
Unprompted review
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Reply from Landing

We're so glad you had a wonderful visit with your grandkids, and we'll certainly look into upgrading our bedding for your next stay!

Rated 5 out of 5 stars

Vivian provided exemplary customer service!

I'm currently living at a Landing property and have lived at three of their properties since September 2025. They offer furnished properties with everything needed from silverware to towels. We sold our house and don't know where we want to live yet. The Landing allows us to try out different areas. However, the primary reason that we will continue to live at the Landing properties for another several months is because of the customer service that we have received from Vivian, the GM at the properties that we have lived. She has been incredible to work with. She always has a positive and professional attitude no matter what the circumstances, and has gone above and beyond to first listen to our concern, and then help to ensure that our questions are answered and that we get an acceptable solution for any issues that have come up. This level of customer centric focus is not something that I've experienced very often and I wanted to highlight it here. Thank you Vivian for your dedication and passion to provide and set an example for exemplary customer service!

13 April 2026
Unprompted review
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Reply from Landing

We are so honored to be part of your journey, and we'll be sure to celebrate Vivian for the incredible care she’s shown you! 💙

Rated 5 out of 5 stars

Great Experience

I moved back to Charlotte, NC in the middle of March. Stayed at Bond on Mint in uptown. Dashay Johnson is the Landing Manager at this community.

Due to the constant traveling with my job, I have been in the program for quite awhile. I must say that Dashay has been the best manager that I have ever met in the Hello Landing program. She was very caring and attentive to all of my needs/concerns. She addressed everything with urgency to make sure that my stay was top notch. She is an amazing person and a great asset to Hello Landing. Wish all of the managers were as caring and respectful as her.

17 March 2026
Unprompted review
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Reply from Landing

It is so wonderful to hear that Dashay made your move back to Charlotte so seamless! 💙

Rated 5 out of 5 stars

Fabian was very helpful

Fabian was very helpful with quick responses about the unit and complex. Great experience!

14 April 2026
Unprompted review
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Reply from Landing

Fabian is awesome! We'll pass along the praise 💙

Rated 5 out of 5 stars

The perfect location and unit for an extended stay.

The location was perfect for my visit with a variety of coffee shops and restaurants in the area. My unit came equipped with everything I needed for a comfortable stay including in-unit washer and dryer which made for light packing. Most importantly communication with Landing was amazingly easy with a quick respond time to my questions. Excellent customer service!

15 April 2026
Unprompted review
Landing logo

Reply from Landing

We're thrilled you had an amazing stay with us 💙

Rated 5 out of 5 stars

Great Problem Solving

Omari twice went out of his way to fix a problem for us - very pleased with his tenacity in making sure things got corrected as quickly as possible. Thank you!

10 April 2026
Unprompted review
Landing logo

Reply from Landing

We're happy to hear that Omari’s support made such a difference for you 💙

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