Not too bad of a game selection, lots of promos. Payout isn't the fastest, but it's not the slowest however, I'm really not a fan of their customer service. Overall, I still play this all the time
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Review summary
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What people talk about most
Based on these reviews
I’m excited to want to play the games. Takes along time to gather gold coins and have written for the sweepstakes coins. The wait time is long but I am patient. I’m looking forward to playing in the f... See more
So far it has been good! I have been purchasing SC, collecting dailies and started writing letters this week so I am hoping there is not a long turn around time like there is for other online casinos!... See more
I haven’t had any problems with Hello Millions. I’ve always gotten my purchases right away and I’m happy with them. The only thing I have trouble with is my IPhone on certain games it leaves the serve... See more
4.3
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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I've spent more money on this site than…
I've spent more money on this site than probably anyone else. 4 to 5 deposits a day sometimes- with 0% RTP!!! I spend $50 - $100 and they flat out dont care that it's illegal for them to freaking take, take, take and give "0" in return! I complain and ask nicely for them to take me off the "NO WIN LIST" but it doesn't do any good. I have hours of recorded play showing that they are paying 0% and Im about to find where to send so they can see what it feels like to get screwed...and DONT BOTHER REPLYING- ITS NOTHING BUT BS AND LIES!
1 April 2026
Unprompted review
Reply from Hellomillions
Dear Julie,
This is Tanya from HelloMillions.com.
I am saddened to learn of your impression of our site. My only goal is to provide the best gaming experience to our players in the best way I can.
In regard to your concern, I was unable to locate your account based on the information you shared here. I have sent you a message requesting more details so that I can provide you with a thorough resolution to your concerns.
I look forward to your response and cooperation.
Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@hellomillions.com.
I am more than willing to assist you with any inquiries you may have.
Extremely tight slots
Extremely tight slots. Spent around 500$ and never seen a bonus or a win bigger than 2$. I paid for bonus games and had 0$ return haha this sight is definitely too tight for me. No enjoyable play at all. Good luck to you guys
1 April 2026
Unprompted review
Reply from Hellomillions
Dear Tanner,
This is Tanya from HelloMillions.com.
I am saddened to learn of your impression of our site. My only goal is to provide the best gaming experience to our players in the best way I can.
In regard to your concern, I was unable to locate your account based on the information you shared here. I have sent you a message requesting more details so that I can provide you with a thorough resolution to your concerns.
I look forward to your response and cooperation.
Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@hellomillions.com.
I am more than willing to assist you with any inquiries you may have.
Honestly I feel that hellomillions just…
Honestly I feel that hellomillions just ALWAYS eats your money up ! The RTP is way over rated on their ends lol.. BUT the sister casinos are great ! Like play fame and Mc luck and pulsz .. Had ALOT of fun .. but hello millions isn't a good casino IMO ..
22 May 2025
Reply from Hellomillions
Hi Frankie,
This is Gabriel from the HelloMillions.com investigations team.
Glad to hear you’re enjoying McLuck and PlayFame! We’re sorry Hello Millions hasn't been as kind to you lately.
To be direct: while it can feel like one site is "luckier," all our sister brands feature the exact same games from the same providers. They all use the same Random Number Generator (RNG) and RTP settings. A "dry spell" on one site versus a "hot streak" on another is simply the nature of random chance.
We hope your luck turns around soon so Hello Millions can join your favorites list!
If you want to get money deposited to…
If you want to get money deposited to your account after you win, don't spend money here. I waited for a week after my redemption was approved, and then it was randomly canceled. Tried again and the same thing (after it was approved and processed). Don't spend money here.
31 March 2026
Unprompted review
Reply from Hellomillions
Hi Alec,
This is Gabriel from the HelloMillions.com investigations team.
We’re sorry to hear about the delay and the frustration of having your redemptions canceled after they were approved. We know how important it is to receive your winnings promptly.
To be direct: when a redemption is approved and processed on our end but then "randomly canceled," it is typically due to a rejection by the receiving bank or an issue with the specific payment method used. Once we send the funds, if the bank cannot clear the transaction for any reason, the funds are automatically returned to your account balance.
We want to help you get this resolved so your next attempt is successful. Please reach out to our support team so we can look at the specific rejection code from the bank. We can then advise if you need to update your banking details or try an alternative redemption method.
We’re here to help you get your funds across the finish line!
Used to be good
Used to be good. Now they're horrible.
They don't take care of loyalty players even tho they have a loyalty program.
The customer support is ass it takes 3 days to get a response from them. And then you end up waiting weeks to finally resolve issues.
Place sucks so bad now. Just save your time and money.
EDIT TO REPLY:
Yeah your 24/7 Chat that im 40th in line for like I have hours to wait. Then when you leave it and check back, if you dont respond in 3-5 mins your chat gets closed. Now youre 40th in line again.
EDIT TO 2ND REPLY:
How come you guys can answer a trustpilot review in under 20 mins yet it takes me days to get a email, hours to get a support chat??! Literally replied to me within 15 mins is insane! Thanks for proving my point Hazel!
EDIT TO 3RD REPLY
Wow! Thank you guys for actually taking some accountability, seems you just post whatever generic replies to posts on Trustpilot.
At least you guys admitted and took accountability, that goes a long way. I will bump it up to 2 stars. But seriously it's taken me over 9 days to resolve issues.
Another thing, you guys literally don't read my replies to the email. Like, you give me a $5 credit to play and I say I'll try it out, then go ahead and leave my account restricted. Then I'm waiting 3 more days for a reply, saying my $5 was on there and to play it, so I log on and once again it's restricted. I said that In my email 3 times before the restriction finally got lifted today, 9 days after my initial inquiry.
I will bump this to 2 stars for the accountability and the fact that you guys actually read the reviews on here.
You guys just suck.
27 March 2026
Unprompted review
Reply from Hellomillions
Hello Andrew,
This is Hazel from HelloMillions.com.
Thank you for taking the time to share your experience—we hear your frustration and truly empathize with how long it took to get your issue resolved. Nine days is far from the smooth process we aim for, and we want to assure you that your feedback is being taken seriously.
We’re glad the restriction was finally lifted. Your review helps us identify where our support needs to improve, and we’re committed to making the process faster and clearer moving forward.
We appreciate you updating your rating and giving us credit for accountability—it means a lot, and we’ll keep working to earn back your trust.
Best,
BY FAR THE BEST AND MY ABSOLUTE FAVORITE 💙
BEEN AROUND 2YR 2 MONTHS SINCE I SIGNED UP AND I HAVE NEVER REALLY HAD ONE COMPLAINT!
30 April 2025
I had a 65 dollar win that was not…
I had a 65 dollar win that was not credited to me wrote support I got 1 reply saying they were busy it has been over 3 weeks now.
4 March 2026
Unprompted review
Reply from Hellomillions
Hello Mike,
I completely understand how frustrating it must be to be waiting this long without a resolution, especially regarding a win that was not credited. I truly appreciate your patience and for bringing this to our attention at HelloMillions.com.
To ensure your case is properly reviewed and handled as soon as possible, we kindly ask you to contact us directly via email with all the relevant details of your concern.
When reaching out, please include:
Your Account ID
The game name
Approximate date and time of the session
Any screenshots or details you may have
This will allow our team to locate your gameplay records and investigate the situation thoroughly.
Thank you very much for your cooperation, and we look forward to assisting you further.
Stingy
As soon as you win they take away your daily SC and only give you GC. Lame!
27 March 2026
Unprompted review
Reply from Hellomillions
Hi Carla,
I completely understand how frustrating this may feel, especially if you’ve noticed changes in your Free Sweepstakes Coins rewards after playing and winning. I truly appreciate you bringing this to our attention at HelloMillions.com.
Please note that the availability of Free Sweepstakes Coins and other promotional rewards may vary depending on several factors, such as account activity, location, and ongoing campaigns. These adjustments are part of how promotions are managed and may change over time.
That said, your feedback is very important to us, and I’ve shared your experience with the appropriate team for review.
If you would like us to take a closer look at your specific account and confirm the current status of your rewards, please feel free to share your Account ID, and I’ll be more than glad to assist you further.
Thank you again for your feedback and understanding.
They are awesome 😎
They are awesome, I hit the Grand Jackpot this morning on 20¢ spin on 4 fairy flower - I redeemed 600sc
I deposited 0$ today- & got my biggest win from a 20sc free gift -
I received by entering & winning their Facebook giveaway on March 25th
26 March 2026
Unprompted review
I couldn't log in to my original…
I couldn't log in to my original account so ask you guys to delete it. so I could create a new one we'll I won on that knew one and you guys restricted my new account and just said to hell with u guys so I don't play there any more
26 May 2025
Reply from Hellomillions
Hi Kaylynn,
I completely understand how frustrating this situation must have been for you, especially after trying to resolve access to your original account and then encountering restrictions on the new one. I truly appreciate you sharing your experience with us.
Please note that as per our Terms of Service:
2.1. You may only have one Customer Account. If you open or attempt to open more than one Customer Account, all Customer Accounts you have opened or try to open may then be closed or suspended (at our sole discretion) and any prizes or Virtual Currency balances may be voided.
Even if your original account was deleted or inaccessible, creating a new account without going through the proper recovery process may still be identified as multiple accounts under the same player, which can result in restrictions.
We understand this may not have been your intention, and we sincerely apologize for any confusion or inconvenience caused. If you would like us to review your case further or assist you with accessing your original account, please feel free to let us know — we’ll be more than glad to help.
Thank you for your understanding.
Helloya.........
24 February 2026
Best Sweepstakes Casino!
Seriously, just the absolute best due to its hundreds of slot games and fun promotions. Everyone should sign up for this sweepstakes Casino!
25 March 2026
Unprompted review
Great game selection but wish they had…
Great game selection but wish they had a better daily login bonus.
25 March 2026
Reply from Hellomillions
Dear Armando,
I am truly sorry to hear that your experience hasn't been what you expected. We understand how frustrating it feels when the games don't seem to go your way, and we sincerely appreciate you sharing your honest feedback with us.
While the outcomes of the games are based on random chance, we value your loyalty as a player and want you to have the best possible time on our site. Our team is constantly working to ensure a fair and exciting environment for everyone in our community.
Used to be my favorite site to play on
Used to be my favorite site to play on, I literally deposit daily for months. I have cashed out 3 times before this incident with no issues. I have a huge tiktok following and even referred a bunch of people. Rewind back to the beginning of march..I win around 1k, played it down to $600 then cashed out. It lingers as pending until the 12th! I then receive an email I need to verify the cards I have used to deposit 🙄 although they have never asked for this before the multiple times I cashed out over a span of 7 months..I sent them both in..now fast forward until yesterday (March 24th) they finally respond and say everything should be good within 72 hours if not, write them back..I have a feeling ill never see this money just like the others that went through this. Not a good way to treat customers who spend a ton of money on their site. It makes no sense to me and I shouldn't have to wait a month for a withdraw. You take my money instantly with no issues, my cards are good enough then! Also since this happened I haven't received random coin drops, when prior to this, I would get them every couple days (not the daily login bonus, its something extra). I am also just below the highest tier on there. So disappointed with them and really miss playing on there, I won't spend a dime until I get whats owed to me. There are numerous people on reddit with the same issues, its really sad. Other than this issue, this was the only site I played on..They have always been good to me..The only thing I cant stand is if you are playing with SC a GC jackpot spin should not even be an option, that annoys me so bad. Why would I want fake coins? I just deposited a hundred or more to receive fake coins 🤦♀️ its an insult and so is the wheel with certain packages, you get $1 to $3 max everytime so if you play on there, get the package that gives you more coins, the wheel is bogus. Hellomillions, do your customers right before you lose them all!
3 March 2026
Unprompted review
Reply from Hellomillions
Dear Stephanie,
I am truly sorry for the frustration and stress this delay has caused, especially given your long-standing loyalty and the support you’ve shown us through your referrals. It is completely understandable that you feel let down after months of consistent play, and I want to assure you that your feedback regarding the verification process and the jackpot options has been noted with the seriousness it deserves.
Our team is working to finalize the review of your documents, and I genuinely value the patience you’ve shown while we ensure everything is secure for your $600 redemption. We want to regain your trust and get you back to enjoying the experience you previously loved, without the long wait times or technical frustrations you’ve described.
The fasted payout 24 hours got all my…
The fasted payout 24 hours got all my redemption
25 March 2026
Unprompted review
Only get gold coins for my daily just…
Only get gold coins for my daily just like McLuck. I been on here 3 years and I get 🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻 goodbye 👋
24 March 2026
Unprompted review
Reply from Hellomillions
Dear Tammy,
I am truly sorry to hear that you feel this way after being such a loyal part of the Hello Millions community for the past three years. It is never our intention to make a long-term player feel undervalued, and I completely understand why receiving only Gold Coins in your daily rewards feels like a disappointment.
Our promotional structures do shift periodically, but your feedback regarding the balance between Gold Coins and Sweeps Coins is incredibly important for us to hear. I want to make sure your experience is shared with our loyalty team so they can review how we reward our most dedicated players like yourself.
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