Absolutely fantastic service! I've only ordered twice from them and both of my parcels arrived within 2 days and all was as expected. Plus some nice samples ;) Website very easy to find what you want... See more
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It's been my second purchase from Hellopeony! All products well and carefully packed, delivery was very quick. Also there is always little gift- tester inside to try. Will be definitely returning cust... See more
Company replied
Money taken out my bank account in January, but order says it didn’t go though, it did as it came out of my account, tried to e mail them with no response.
Company replied
Quick delivery, product description are well, packaged well. Just wish if stock Derma Maison sister from Medi Peel that more for professional use that difficult to buy in UK
Company replied
Company details
Written by the company
The Best Korean Beauty Innovations For Your Skin. HelloPeony was created to bring you the best of what South Korea has to offer… its cosmetics! Korean cosmetics brands are world-renowned in beauty and skin care. At HelloPeony, we carefully select the best skincare products so you can enjoy their excellent quality and affordable price.
Contact info
Waites Court, NW6 3BD, London, United Kingdom
- info@hellopeony.com
- hellopeony.com
TO WARN PEPOLE,
I AM WRITING THIS REVIEW TO WARN PEPOLE DO NOT ORDER ANYTHING FROM THIS SITE,
I HAVE BEEM SCAMMED THIS MORNING 18.3.25 I ORDERED A FLIP TOP OVEN,
MONEY WILL BE TAKEN FROM YOUR ACCOUNT, AND POSSIBLY MORE. I HAVE REPORTED IT TO MY BANK AND THE FRAUD PEPOLE, AND I WILL NOT GUVE UP TILL I CATCH THESE SCAMMERS , ONCE THEY HAVE TAKEN YOUR MONEY, YOU WILL NOT RECEIVE ANYTHING YOU HAVE ORDERED, ALL THEY WANT IS YOUR MINEY AND BANK DETAILS, MY ADVICE CALL YOUR BANK , THEY WILL PUT YOU THROUGH TO THE FRAUD DEPARTMENT, ONCE THE MONEY HAS BEEN TAKEN FROM YOUR BANK THE FRAUD PEPOLE CAN TRACE WERE THE MONEY HAS GONE, IT IS A SCAM COMPANY IN HONG KONG, ONCE THE FRAUD DEPARTMENT TRACE THIS COMPANY THEY CAN BE CHARGED AND YOU HAVE A GOOD CHANCE OFF GETTING YOUR MONEY BACK.
YOU WILL ALSO NEED TO CANCEL YOUR CARD, SO THY CANNOT ACTSESS YOUR ACCOUNT TO WITHDRAW MORE MONEY,
SO PLEASE CANCEL YOUR CARD. ASP.
THIS COMPANY.HELLOPEONY.COM,
DOES NOT HAVE ANYTHING TO DO WITH THIS SCAM, THEY HAVE CLONED THERE SITE.
THEY this is the scam company, please worn everyone. We all need to stand up to these people and not let them win. Also report it to Google
, if you are in the U.k to call them, thankyou hope this helps people if it looks to good to be true , BEWARE.DANGER.Dont LET THEM WIN . Up date they have taken my money, now on the 19.3. 25, it has gone to a company in Hong Kong, they are saying thyvare a retail company that sells mens and women's clothing, I will be getting right back on the fraud pepole at my bank today 20.3. 25. I will keep everyone updated on the outcome. I advice the genuine hello peony to also pass this information on to the people you are dealing with to report my findings . Hello update too everyone, I have just spoken to the fraud department this so called retail company in Hong-Kong are now under investigation, because they have taken the money from my account, I will keep everyone updated, including the genuine company, that are saying thy have been cloned by these scammers.regards .
18 March 2025
Unprompted review
Reply from Hellopeony
Dear Jackie,
We would like to address your concerns. Hello Peony is an established business that exclusively sells skincare products. We do not, and have never, sold appliances such as flip-top ovens or any other non-skincare items.
It appears you have mistakenly interacted with a fraudulent website that is falsely using our name. We strongly recommend you continue working with your bank and the relevant authorities to resolve this matter.
We take our reputation seriously and are actively investigating this issue to ensure our customers can shop safely. For future reference, please ensure you are purchasing directly from our official website, hellopeony.com.
Money taken out my bank account in…
Money taken out my bank account in January, but order says it didn’t go though, it did as it came out of my account, tried to e mail them with no response.
30 January 2025
Unprompted review
Reply from Hellopeony
Hello Louise, we're really sorry to hear about your experience. We have checked our records but could not find any order under your name. Please double-check where you placed your order, as our official online store is hellopeony.com. Unfortunately, scammers have created a fraudulent website, hello-peony.com, which has been misleading customers. This has nothing to do with our legitimate business, and we have reported the scam to Google and Action Fraud. If you made a payment to the fraudulent site, we recommend contacting your bank immediately to report the transaction. Again, we’re truly sorry for what has happened and appreciate your understanding.
Quick delivery
Quick delivery. Cannot comment on products, as only started to use them.
5 January 2025
Still waiting for my order
Still waiting for my order. have confirmation but no reply to emails.
If your claim of being hacked is true then your website is hacked again. also i never mentioned what i actually ordered. Be aware people and check before committing.
13 January 2025
Unprompted review
Reply from Hellopeony
We want to bring to your attention that our official online shop, hellopeony.com, has been cloned. A fraudulent website,
https://hello-peony.com, is appearing in Google search results and falsely pretending to represent us.
Please be aware that our official store, HelloPeony.com, specializes exclusively in Korean skincare products. We do not sell any items outside of this category.
We strongly advise caution and recommend avoiding any purchases from the fraudulent website
hello-peony.com.
Thank you for your understanding and support.
Best regards,
The HelloPeony Team
Dear Jacques L'Homme,
Thank you for sharing your concerns. After reviewing your feedback, we found that no order has been placed with us. Unfortunately, it appears that you may have inadvertently ordered from a fraudulent website posing as ours.
We sincerely regret that such scams exist and lead to situations like this. We urge all customers to double-check the authenticity of the website they shop from to avoid falling victim to these fake sites. Our official website is www.hellopeony.com, and we are always available to assist with any queries regarding your shopping experience.
We are truly sorry to hear about your situation and hope this matter can be resolved for you. Please stay vigilant while shopping online.
Kind regards,
Hello Peony Team
Cannot contact company
I’m trying to contact this company because after I placed my order they charged me an additional amount with no explanation. When I try to email the address on their website I receive a failure notice. If the company sees this, I’d ask for them to please provide an email for me to contact about my order and the additional charge
17 January 2025
Unprompted review
Reply from Hellopeony
We want to bring to your attention that our official online shop, hellopeony.com, has been cloned. A fraudulent website, https://hello-peony.com, is appearing in Google search results and falsely pretending to represent us.
Please be aware that our official store, HelloPeony.com, specializes exclusively in Korean skincare products. We do not sell any items outside of this category.
We strongly advise caution and recommend avoiding any purchases from the fraudulent website hello-peony.com.
Thank you for your understanding and support.
Best regards,
The HelloPeony Team
Reply from Hellopeony
Thank you for your kind words! We’re thrilled you’re happy with our products and quality.
My order hasn’t been delivered yet
My order hasn’t been delivered yet, and I don’t know where it is.
4 June 2024
Reply from Hellopeony
Dear Janaina,
You contacted us this morning regarding your recent order, and we replied immediately with a link to track your order.
We are an online shop based in the UK, and we ship internationally. Please check our delivery policy here: https://hellopeony.com/pages/delivery
As mentioned, international orders can take up to two weeks for delivery.
Best regards,
HelloPeony
Reply from Hellopeony
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with us.
Super fast delivery
Super fast delivery! I didnt expect my items to arrive so fast. They were well packaged and even came with a little extra freebie! So happy with the service and products, would definitely buy from hellopeony again!
26 March 2024
Reply from Hellopeony
Thank you so much for your wonderful review! We're thrilled to hear that you were pleasantly surprised by the speed of delivery and that your items arrived safely and well-packaged. We always strive to provide top-notch service and it's fantastic to know that you're happy with both the service and products. We can't wait to welcome you back to hellopeony for your future purchases!
Always impeccable delivery
Always impeccable delivery. Products always arrive on time and delivery is fast. Have been ordering with Hello Peony for about a year and have never had a problem or anything other than excellent service
2 March 2024
Reply from Hellopeony
Thank you for the awesome 5-star review! It means a lot to us that you've had nothing but great experiences with us. We appreciate your support and can't wait to serve you again soon!
Love the products impressed with packaging
Love the products, delivery was quick , impressed with packaging. Overall good experience shopping with hellopeony.
19 January 2024
Great products and service
It's been my second purchase from Hellopeony! All products well and carefully packed, delivery was very quick. Also there is always little gift- tester inside to try. Will be definitely returning customer.
22 January 2024
Reply from Hellopeony
Thank you so much for your wonderful review! We're delighted to hear that you've had a great experience with our products and service. It's fantastic to know that your second purchase was just as satisfying as the first.
We look forward to serving you again and appreciate your loyalty as a returning customer. If there's anything specific you'd like to see or if you have any suggestions, feel free to let us know.
Thanks again for choosing HelloPeony!
My product delivered on time
15 January 2024
Not tried it yet as it’s a gift for my…
Not tried it yet as it’s a gift for my daughter , who is desperate to give this brand a try. Seller kept me updated on shipping , came really quickly . Also lovely bonus was there were two little samples of other products to try . Thank you
13 December 2023
Quick delivery
Quick delivery, product description are well, packaged well. Just wish if stock Derma Maison sister from Medi Peel that more for professional use that difficult to buy in UK
11 December 2023
Reply from Hellopeony
Thank you for your 5-star review. While we currently do not have plans to sell Derma Maison on our online store, we do accept pre-orders. Please email us at hellopeony.kbeauty@gmail.com, and depending on the product, we might bring it to you.
Delivered fast looks nice but
Delivered fast looks nice but, I don’t know yet how products works I will give update after I use the product.
2 December 2023
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