Hello Vichy Reviews 64

I purchased a bag and it was not the quality I expected. No pocket inside, cheap material, strap was slipping off my arm. I tried to return it and customer service said it was only possible to return if it was damaged (it is stated differently on their web site). Then, customer service just stopped responding.

I bought a mini bag, and I didn’t like its quality. I tried to return it, but they told me it wasn’t possible.
They only accept returns or refunds in the following cases:
The item received has an original defect.
The size received does not match the one you ordered
The color received is different from the one you chose.

I believe I have the right to return a product if I don’t like it. This has never happened to me before. I understand that I might need to pay for return shipping, but I don’t think I should have to keep something I don’t like. I tried to return it the same day I received it. The quality is terrible; it feels like plastic.

The customers service at Hello Vichy is just as impressive as the bags themselves. They were so helpful when I had questions, and my bag arrived quickly and beautifully packaged. I'll definitely be a repeat customers.

I ordered the Bogota Bag, and it's now my favorite accessory. The design is so classic, and the leather is soft but sturdy. It's the perfect size for everyday us , and I can't imagine using any other bag.

I ordered a bag which was okay but much smaller than shown in the pictures. I requested a return but they just don't accepted it without naming any reason. And also i thought since it is called "Hello Vichy Milano" that it is an european company but the package came from china and the bag also had a weird smell when it arrived. So i paid above 50€ for some cheap material from china.

I bought it because I like the design and on the website says it’s Milano product but I feel scammed. It shipped from China, I asked the customer support why they shipped from China but I don’t get the response until now. I live in Japan and it shipped from China but it took so long to be delivered. They said “Milanese” maybe because of the owner is just from Milano but the product is actually made in China. It came like it’s from Temu/shein very cheap, only wrapped by plastic. Quality wise.. . Better save your money and buy it from SHEIN there’s very similar one and the price is 10 times cheaper. Better save your money. Disappointing

100% DO NOT PURCHASE FROM THIS SITE! The products are not as advertised this company stole from me.

Shipping was quick and the tracking made everything easier to monitor. The bag is honestly a bargain for the discount price that is currently on the website. It's well made, doesn't have a strong smell, a lot of pockets inside as well. Very practical for work and also stylish!

Ich did not expect much and I was really surprised about the excellent quality of the Bogota Bag. Really good material and there are so many interior pockets, some with zipper. So happy that I have ordered it. It will be my autumn/winter favourite bag. I can highly recommend it.

Love this bag! Looks exactly like in the photo and is good quality too.

I ordered 2 bags from this website and the quality is very very bad. when I wanted to return them, they do nothing to send a courier, they told me to give them the card number, without the order number or anything useful.... PLEASE DO NOT GET ANYTHING FROM THIS WEBSITE! EVERYTHING IS A SCAM!

I was a little nervous seeing as I don't like buying things online but I'm very pleased, the bag didn't stink and the costumer service was great!

I loved the experience buying at Hello Vichy. They have a very friendly and efficient service because they answered my questions quickly and that is appreciated! In addition, the bag arrived in perfect condition and just as it appears in the photo, and of course, in the indicated time. I would repeat without hesitation.

I loved the bag, it feels so soft and good quality. I was scared it wouldn’t handle my things but I can fit my laptop, IPad, book, wallets, snacks and more, without any problem and it still looks gorgeous

The Napoli Bag is an absolute favorite! Its unique shape and the incredibly soft leather make it stand out. It's spacious enough to hold all my essentials without being bulky. This bag is perfect for both business meetings and casual outings. I'm so happy with my purchase that I'm already thinking about getting another model from Hello Vichy. Excellent service and fast delivery, I highly recommend it!

This bag is the perfect size for everyday use. It holds all of my essentials while still looking chic. The quality is top-nocht, and the design is timeless.

I just received my bag and it is not at all what I expected. I saw this brand on pinterest and the bag looked very high quality and what arrived is definitely not. First of all the delivery person said this came from Temu and I would not have bought it if I knew that.

I feel like I’ve been duped. I looked into a refund and you can only get store credit. I don’t recommend this at all; not even for the discounted price.

I don't usually leave trustpilot reviews but I'm so happy with my purchase so I'm doing it! Girls, if you hesitate, don't hesitate! Delivery is fast, customer support responds quickly, quality is impeccable and the color (I got a Bogota burgundy) is perfect as on the photos and video. Plus I love their instagram, they've got real potential!

I really liked the bag. It looks like the photo, both in quality and color. The only thing you need to consider is that it is soft and does not have a hard bottom. It is quite roomy.

I fell in love with both the Bogota Bag and the Mini Bogota Bag. Both bags are incredibly well-designed, with flawless finishes and a timeless look. The larger one is perfect for my workdays, while the mini is ideal for weekend outings. The quality is unbeatable, and the colors are exactly as shown on the website. It's an excellent investment for anyone looking for stylish and versatile bags.