I love help crunch. It's helped us keep all customer interactions in one place. We have 3 users, so they can all help answer customer emails, online chat requests, Facebook and Instagram messages. Wor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So where do I start? I have been looking for a live chat solution that had a modern interface, with targetted chat and would allow me to put on multiple websites without getting charged a small fort... See more
Company replied
HelpCruch has absolutely everything our team needs to automate communication with customers, catch leads and provide valuable information to users in the knowledge base. All the features are reall... See more
Company replied
Moving to HelpCrunch from Intercom was a big decision, but it’s been worth it. We're now efficiently balancing automation of redundant queries with human support, where more complex assistant needed.... See more
Company replied
Company details
Written by the company
HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions.
Contact info
721 Colorado Avenue, Suite 101, 94303, Palo Alto, United States
- +1(650) 741-0034
- info@helpcrunch.com
- helpcrunch.com
Endless spamming
After signing up for a demo account, they constantly continue to spam you endless regardless. If this is how they operate, concerned how they handle support.
5 January 2021
Unprompted review
Reply from HelpCrunch
Hello Joe,
This is Pavel, CEO at HelpCrunch.
I'm very sorry you faced this problem. And sorry for leaving your comment unanswered for so long. We had no access to our business account here and did not see a notification about your review.
I checked your case thoroughly and yes, there was a bug with the email unsubscribe functionality. Additionally, you might got x2 emails, because you registered 2 separate accounts in our system.
I made sure the problem was fixed back in February. Please let me know if you still get emails from us. You are always welcome to chat with us on our website helpcrunch.com with any questions, feedback or inquiries. Be sure we'll help you with everything.
We can completely remove all your data from our database, for both of your accounts. Please let me know if we should do that for you.
I am well aware of how annoying it can be to receive a large number of emails from companies as I receive them every day. We're all busy people after all and this really disturbs and brings only negative emotions. May I offer you free access to our Premium Plan for 2 years as compensation for the inconvenience?
I hope we can still be helpful for you despite this very unpleasant incident.
Reply from HelpCrunch
Grazie mille, Stefano! 😊
The best live chat software I have ever used
Helpcrunch is a full-featured application. Despite having so many features it is easy to set up and even easier to use. it motivates the user to do more and provide the best customer experience. it has given us the best return on investment.
I particularly like auto messages, the option to send emails and the upcoming knowledge base feature.
10 July 2019
Unprompted review
Reply from HelpCrunch
Thanks so much, Shahid!
Our Knowledge base feature is already out, by the way. Encourage you to go play with it in your account.
Cheers!
Outstanding Customer Support Solution
All in One Customer Service Platform.
Our Mintly Support Team Uses it on daily basis-It's a great Solution.
10 July 2019
Unprompted review
Reply from HelpCrunch
Thanks for your review, Papitha!
Great Alternative to Intercom
HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages).
They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.
17 June 2019
Unprompted review
Reply from HelpCrunch
Thanks a lot, Lewis! We appreciate having you with us
HelpCrunch is a best solution for our…
HelpCrunch is a best solution for our customer support.
We've looking from alternatives Intercom. We saw Helpscout and Crisp. HelpCrunch became a best solution for our customer support:
Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom.
They don't have a help desk yet. But I was told they will soon.
13 May 2019
Unprompted review
Reply from HelpCrunch
Thank you, Leticia!
5 out of 5 for HelpCrunch
So where do I start? I have been looking for a live chat solution that had a modern interface, with targetted chat and would allow me to put on multiple websites without getting charged a small fortune.
I chose HelpCrunch specifically for reasons. I would certainly recommend. Plus the team offered really good responsive answers to any questions that I had.
15 January 2019
Unprompted review
Reply from HelpCrunch
Thank you, Alan! 😊
Our customer support and sales guys use…
Our customer support and sales guys use HelpCrunch to communicate with our customers.
Much cheaper than other alternatives on the market, pretty easy to use and their customer support guys rock!
Highly recommend
18 October 2018
Unprompted review
Reply from HelpCrunch
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.