HelpDesk Heroes Reviews 

151
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

HelpDesk Heroes delivered reliable IT Support ar our Clinic and helped improved the stability of our systems. They handle urgent issues quickly, cleaned up recurring bugs, and improved workflow effici... See more

Rated 5 out of 5 stars

Even a minor technical issue can derail a guest's experience in the hospitality industry. Every time our reservation system failed, we used to freak out. Everything is operating nicely since HelpDesk... See more

Rated 5 out of 5 stars

A very different kind of service! When our emails stopped working, we called our hosting company and they couldn't figure out that we had a compromised internal account. We contacted Helpdesk Heroes a... See more

Rated 5 out of 5 stars

5 Stars all round. Every time we use the online ticket portal we get a reply and solution very quickly. Also having a dedicated account manager, Joshua Lawrence, has made our experience with He... See more

Company details

  1. IT security service
  2. Cloud Computing Service
  3. Cloud storage service
  4. Computer consultant
  5. E-commerce service
  6. Website designer

Written by the company

IT Support London - HelpDesk Heroes UK, a team of experienced technical and security specialists delivering business IT services. We provide 24/7 proactive and reliable IT support services. Taking care of your business computers and IT infrastructure. This includes servers, storage, backup & disaster recovery as well as IT security and web services. YOUR IT SERVICES ALL IN ONE PLACE. Choose from our range of business IT services and packages from complete managed IT solutions to flexible remote support. We support clients with businesses of all sizes, in London, around the UK and globally. So whether you are a micro-business with under 10 staff members or a medium-sized business with multiple offices – we can help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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4.9

All reviews

(151)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The only thing I need from an IT…

The only thing I need from an IT helpdesk is reliability and I'm very grateful to have found just that in HelpdeskHeroes. Attentive, quick to tackle issues and very good communication with clients. Would happily recommend their services to my network.

22 September 2020
Unprompted review
Rated 5 out of 5 stars

I was having issues with my Adobe suite…

I was having issues with my Adobe suite products crashing all the time, as a contractor it is essential I am able to meet client deadlines. After a call with the Support team and they found the issues quickly and efficiently, providing me with a number of solutions tailoring a bespoke solution which worked best for me. Afterwards they provided further support offering some suggestions to help work more efficiently using the tools I already had!

22 September 2020
Unprompted review
Rated 5 out of 5 stars

I wanted a website for my business and…

I wanted a website for my business and HelpDesk Heroes came through with a really professional pitch and their cost was reasonable. I like the fact they broke down their pricing into phases and showed us exactly how many hours of their developers time we were paying for.

22 September 2020
Unprompted review
Rated 5 out of 5 stars

I needed a sleek looking website for my…

I needed a sleek looking website for my recruitment business - I shopped around, but ultimately HelpDesk Heroes provided me with a reasonable and professional proposal and delivered us a great website

22 September 2020
Unprompted review
Rated 5 out of 5 stars

I needed a website and online shop…

I needed a website and online shop created and HelpDesk Heroes really helped. They were professional from the start delivered everything on time and to spec. They do a great job with maintenance as well and any tweeks.

22 September 2020
Unprompted review
Rated 5 out of 5 stars

Made my home network faster!

My home network and workstation was terrible prior to lockdown as I never worked from home and only watch the occasional show on Netflix. When WFH became standard the team at HelpDesk Heroes really helped me improve my setup and even recommended a router that made my internet faster! Definitely recommend these guys.

21 September 2020
Unprompted review
Rated 5 out of 5 stars

The remote and on-site team have been amazing

Filip, David and Josh have been amazing! Not only did they help me set up my laptop at home so that I can continue working seemlessly they moved around our workstations in the office so that we're all socailly distanced for if and when we decide to go back to the office.

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Quality service

The team at HDH have been great! They Helped to secure our network and configured our VPN so that we can work from home with ease with only a simple phone call

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Planning our WFH strategy

We had stressed for a while about how we will work from home but the HDH team walked us through it step by step and make it almost too easy.

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Small Firm I.T needs

Being a small firm, we don't require a fulltime IT person so Helpdesk Heroes is perfect for our requirements. Joshua and Filipe are always swift with their response and have never let us down with their problem solving skills. Highly recommend their services

21 September 2020
Unprompted review

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