Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
Company replied
We are using Helping Hands in Warwickshire for my elderly mother who is at home by herself. We find the carers and the office people to be caring, trustworthy and reliable, and we don’t know where we... See more
Company replied
Helping Hands middlesbrough are a brilliant team we get the same carers visiting each week and the office staff are very helpful with updates. There is a gentlemen that works in the office, I cannot... See more
Company replied
Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is such a challenge for an elderly…
It is such a challenge for an elderly loved one to accept they need a; literally 'helping hand'
Realising they need more than what you can give them anymore is such a tricky position to be in. Me personally i felt sick with guilt that i was betraying my MIL,questioning her trust in me,fearing she would dislike me whilst searching for who is out there/ who could help me. Months of Batteling Adult social care & age concern, doctors not pointing you in the right direction.. i can honesly say that Courtney from Helping hands soothed all concerns & eased any stress.Answerd all questions (and i had loads of them!) Was understanding, compasionate,never once felt rushed off the phone or uncomfortbale, comunication was calss A. Courtney thourghly explained what the company provides, conciders, appriciates .. cant express enough of how relaxed i am about going ahead with potential care for my MIL with Helping hands
18 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good Afternoon Lynn,
Thank you for taking the time to leave us a review, we really do appreciate it.
We understand how difficult it can be to make the decision to seek additional support for a loved one, and we are so pleased to hear that Courtney was able to help ease your concerns during this process.
It is wonderful to know that Courtney took the time to answer all of your questions, provided clear communication, and supported you with understanding and compassion. Finding the right care can feel overwhelming, so it is reassuring to hear that you now feel relaxed and confident about moving forward with potential care for your mother-in-law.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
The agent I spoke to was really helpful…
The agent I spoke to was really helpful and kind. Makes me have confidence to use this company for my friend.
18 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that the agent you spoke with was helpful and kind. We are pleased that the support and guidance you received has given you confidence in choosing Helping Hands for your friend’s care needs.
We understand how important it is to feel assured when arranging care for someone close to you, and we are grateful for your feedback.
We would love to share your feedback with the correct team member, in order for us to do this it would be great if you could respond to Trustpilots request for more information.
Kindest regards
Katie
Thank you …
Great to speak to a real person who could answer all our questions on the spot and who totally understood our concerns . We came off the phone feeling very confident we had made a good and right call for our parents .
17 September 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is lovely to hear that you were able to speak with a member of our team who could answer your questions straight away and fully understood your concerns. We know how important it is to have reassurance when making care decisions for loved ones.
We are pleased that the conversation left you feeling confident that you had made the right choice for your parents and that you felt supported throughout the process.
We would love to share your feedback with the correct team member, in order for us to do this it would be great if you could respond to Trustpilots request for more information.
Kindest regards
Katie
From first meeting the staff at Helping…
From first meeting the staff at Helping Hands they put me at my ease, listening and understanding the care I needed for my parents. It's early days but I feel totally confident in the care they are giving and already feel more relaxed in my mind.
17 September 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that from your very first meeting with the team, you felt listened to and understood. We know how important it is to find the right care and support for loved ones, and we are pleased that the team helped put you at ease while discussing your parents' needs.
It is also reassuring to know that, even in these early days, you feel confident in the care being provided and that this has given you greater peace of mind.
We will be sure to share your feedback with the team in Lutterworth, who will be delighted to read your comments.
Kindest regards
Katie
Problem after problem have a meeting its gd for about a wk then back to normal
Had many problems with them they just come in wen they feel like late for getting up in morning early to bed and sometimes late they are not reliable at all
16 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Liz,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
We appreciate that it can be disappointing when improvements are made following discussions, only for the same issues to reoccur shortly afterwards. Reliability and punctuality are extremely important, and we are concerned by your comments regarding inconsistent arrival times and missed expectations.
We would welcome the opportunity to investigate this further and work towards a lasting resolution. Please contact us directly with your details so that we can review your concerns in full and discuss the appropriate next steps. please email me directly with the name of the person we are supporting and the postcode where the support is provided. My email is kathryn.wilson@helpinghands.co.uk
Thank you again for bringing this to our attention. Your feedback is valuable and helps us improve the service we provide.
Kindest regards
Kathryn
A reassuring first impression!
Alaina was very kind, patient and knowledgeable. I felt emotional before making the call, but she put me at ease and I felt reassured.
16 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Helen,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that Alaina was kind, patient and knowledgeable throughout your call. We are so pleased she was able to put you at ease during what was an emotional time and provide the reassurance and support you needed.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Excellent customer service
Excellent customer service, for the enquiry I have just made for my mother. Very courteous and very helpful.
16 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Phil,
Thank you for taking the time to leave us a5 * Review, we really appreciate it.
We are delighted to learn you recent call to Helping Hands was courteous and helpful, providing excellent customer service.
We will be sure to pass back your kind words.
With very best wishes
Sue
All carers good If any concerns someone…
All carers good If any concerns someone there to sort
7 September 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to know that you find all our carers good and that, whenever you have any concerns, there is always someone available to help and resolve them.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
First impressions…
Whilst I am only at the enquiry stage, having had one phone call and booked our initial consultation, my first impression is totally enthusing.
Louise Gossage took my call and the depth of detail discussed, the personal needs/options, and the unrushed and empathetic and understanding, well I’m so appreciative of such a wonderful person.
If the follow up matches my first impressions, then we’re on to an amazing solution to current needs.
Thank you and fingers crossed!
14 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear about your positive first impression. We are pleased that Louise took the time to discuss your needs in detail and that you found her approach empathetic, understanding, and unrushed. We understand how important it is to feel listened to when exploring care options, and we are glad Louise helped make the process feel reassuring and supportive.
We hope your upcoming consultation continues to reflect this positive experience and helps you find the right solution for your needs.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
All the staff are helpful and reliable
All the staff are helpful and reliable. My carer buys and cook the food that I like. And altogether I feel comfortable.
17 August 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you find all of the staff helpful and reliable. We are pleased that your carer supports you by buying and cooking the food you like, and that this helps you feel comfortable and well supported in your day-to-day life.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Heather at Lutterworth branch is…
Heather at Lutterworth branch is excellent. Keeping me informed and being understanding. Also Gwen and all the other ladies are very kind and having them call on mum gives me peace of mind.
14 September 2026
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is lovely to read your kind comments about Heather at our Lutterworth branch. We are pleased she has kept you informed and shown understanding throughout your experience. It is also wonderful to hear that Gwen and the rest of the team have been so kind when supporting your mum.
Knowing that their visits give you peace of mind means a great deal to us.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Comprehensive and professional.
Comprehensive and professional.
Finding care for loved ones is huge so gathering as much information as we can has been very important in making our final decision.
11 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that the information provided helped you while making such an important decision about care for your loved one. We understand how important it is to gather as much information as possible, and we are glad we could support you through that process.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Disappointing
We just started using their service, and unfortunately, it has been very disappointing.
The carriers are consistently arriving late and, when they do, they never stay longer to make up for the time lost. We agree on a specific times, but the carrier will often change the time without notifying us.
When you try to contact the company, you have to call a number that doesn’t even appear to be a Goldmine-branded number, and the people answering are unable to provide any real help or solutions.
For the amount of money they charge, we expected a much higher level of service, reliability, and communication. So far, the service has been far below our expectations.
11 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Aneta,
We are saddened and sorry to receive and read your review.
At Helping Hands, our dedicated Customer Experience Team regularly contacts our customers to gather feedback and better understand their experiences. Feedback is important to us and helps us identify areas where we can improve the service we provide.
We will ensure that your comments are escalated to the relevant management team to look into further.
If you feel comfortable, you can email me directly with more information regarding your experience on kathryn.wilson@helpinghands.co.uk.
Kindest regards
Kathryn
The staff are all very obligeing and helpful and needful of our requirements
The staff are all very obliging, polite and listen to our requests and have a positive response would recommend,
10 September 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that the staff have been obliging, polite and attentive to your requirements. We are pleased that they listen to your requests and respond positively, helping to ensure you receive the support you need.
Thank you also for your recommendation. We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
I would highly recommend Helping Hands
I would highly recommend Helping Hands. They take care of two of my loved ones, my mum and my partner. They are very flexible with their timings and needs. All are really nice and trustworthy carers.
9 September 2026
Reply from Helping Hands Home Care
Good Morning Kim,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear that we are supporting both your mum and your partner and that our flexibility has helped meet their needs. It is wonderful to know that you find our carers nice and trustworthy, and that the care provided has given you confidence in our service.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
If I could have given a 10 I would…
If I could have given a 10 I would have. I spoke to a lovely lady called Sarah Singleton and she explained all the costs and packages so well. She was so helpful. Excellent service
8 September 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that Sarah explained the costs and care packages so clearly and was able to answer your questions. We are pleased that you found her helpful and received such excellent service.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Friendly
Friendly people who have experience of situations in their own life which relate to the care they provide. Good company for my father to talk to after the loss of his wife. This has helped us to keep dad happier in his own home.
8 September 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
We’re delighted to hear that our team has provided friendly support and meaningful companionship for your father, especially during such a difficult time. It’s wonderful to know that their personal understanding and experience have made a positive difference, helping your dad feel happier and comfortable in his own home.
We will be sure to share your feedback with the team in Poynton, who will be delighted to read your comments.
Kindest regards
Katie
Excellent first impression
Helping Hands was recommended to me by a friend. I called and got through to Lisa, who is exceptional! The initial conversation was very informative and easy to set up an assessment at home. We are still exploring options with other care providers but given the first impressions of Helping Hands, this will likely be our choice.
7 September 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
It is lovely to hear that Lisa made such a positive first impression. We are pleased that you found the initial conversation informative and that arranging an assessment was straightforward and easy. It is also wonderful to know that the recommendation from your friend led you to consider Helping Hands for your care needs.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
I’m very happy with the care my mum is…
I’m very happy with the care my mum is receiving,the carers are very nice and everything is all good
7 September 2026
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
We are so pleased to hear that you are very happy with the care your mum is receiving. It is wonderful to know that you have found the carers to be very nice and that everything is going well.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
Georgina was very polite
Georgina was very polite, explained everything well and really let me know that I would be in charge of any decisions. No pressure.
7 September 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that Georgina was polite, explained everything clearly, and made you feel fully informed throughout the conversation. We are also pleased that you felt in control of any decisions and never felt under any pressure.
We will be sure to share your feedback with the team, who will be delighted to read your comments.
Kindest regards
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.