Helpling Reviews 1,434

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Alexandra is a real life savior and did a very good job on cleaning our home. Alexandra is very independent and cleaned everything thoroughly and according to our wishes and needs. We were very impres... See more

Rated 4 out of 5 stars

Helpling is a great site to use because it is easy to manage and you can schedule your appointments as it best fits you. If you are on holidays it's possible to cancel the appointment and if you need... See more

Rated 1 out of 5 stars

Worst cleaning company ever. Booked with them several times within a month. Each time, either the helper doesn’t show up, or shows up hours late or ends up going to a different location. I kept bookin... See more

Rated 5 out of 5 stars

I hired helping recently for the moving out cleaning of our rented unit. The Girls did a fabulous job, they were open for suggestions and inputs. It was a great n hassle free experience. Helping has... See more

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4.1

Great

TrustScore 4 out of 5

1k reviews

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Rated 5 out of 5 stars

Life saver!

Helpling is a life saver! They also have great customer service and you receive a response after a very short amount of time. One downside is your cleaner might let you down last minute, but once I reached the customer service they helped me immediately and I found a new, reliable cleaner.

20 April 2021
Unprompted review
Rated 5 out of 5 stars

Easiest way to get cleaners

Very efficient and easy to use app. Within 4 hours from my request I had already a booking! The cleaner did a very nice job. I will definitely use the app again!

19 April 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service! Super easy to book, affordable prices, a very professional cleaner and a spotless clean home in 3 hours! What more could you ask for?! Helping services are here to stay for my home.

17 April 2021
Unprompted review
Rated 5 out of 5 stars

Celeste did a great job

Celeste did a great job. She was friendly, communicated well, and went straight to cleaning. An extra thanks to her for the time she spent in my kitchen. My stove top grates have never looked so clean. Thank you!

13 April 2021
Unprompted review
Rated 5 out of 5 stars

Happy with cleaning!

Victoria was perefect on time and cleaned very well. She also did some extra things like tidying up laundry and cleaning areas I didn't specifically mention.

13 April 2021
Unprompted review
Rated 5 out of 5 stars

Helpling is good platform for a…

Helpling is good platform for a flexible cleaning job. There is no stress. You choose the appropriate days and time you wish to work. At least 3 out 5 customers you react to becomes your customers. It's very reliable and flexible

10 April 2021
Unprompted review
Rated 3 out of 5 stars

Helpling is a poorly built app with…

Helpling is a poorly built app with serious dark patterns.
Easy to get on, hard to get out.

6 April 2021
Unprompted review
Helpling logo

Reply from Helpling

Hi Juan, I see that you want to cancel your bookings with your cleaner. Dont understand what the dark patterns are. You find it difficult to cancel in the app? We could help with that. Kind regards, Helpling.

Rated 2 out of 5 stars

Not really good platform for cleaners

Not really good platform for cleaners. You only received 11.50 euros per hour(they will give you rates based on your experience and location) and they charge the client more than 3 euros per hour as well. I talked to one of my clients and she thought it will be all given to me. Payment is also very bad. I cleaned almost three weeks ago and until now I havent received the payment. And when you want to do an early payout they will charge you 4 euros. We worked hard for that money, how can you charge us for taking our hard earned money that we actually deserve.

3 April 2021
Unprompted review
Helpling logo

Reply from Helpling

Dear Jean,

We are very sorry that you feel unsatisfied with the platform. However, to try and make your experience a little better I want to explain some things to you. Firstly, you are completely free to set your own price in your account. Although there is a minimum price to comply with the minimum legal wage, you are completely free to decide what you want to charge your customers. You can set that price in your account. On top of the wage that customers pay you, they pay a user fee to the platform. In the invoices they are sent and in their account, the customer can see what they pay the platform on top of what they pay you.

Concerning the way you are paid I also wanted to clear something up. If you don't want to, you do not need to pay to get your earnings. Your earnings are paid out twice a month, on the 1st and 15th of every month. That happens completely automatically and you don't have to do anything for that. If you want to get your earnings outside of those two payout moments, you can get an extra payout, which will cost you €4,99 per payout. With regards to the three weeks it takes to pay out, that has to do with European finance laws. Because of laws concerning consumer protections, there is a processing time for payments. This means it can take up to seven working days for the money to be processed. Once it is processed, it will be paid out to you with the next payout. All of this can also be tracked in your account.

I hope to have cleared everything up for you. If you have any questions about how this works, please contact us. We will be glad to explain all this in more detail if you want to. You can call us or email us at help@helpling.nl

Rated 5 out of 5 stars

Helpling top cleaning service in Amsterdam

Helpling helped me to find a reliable cleaner in Amsterdam who pays attention to details and a seamless platform to schedule cleaning. Highly recommend for people who have multiple properties to manage and need deep cleanings. Top service ! Good customer service

1 April 2021
Unprompted review
Rated 1 out of 5 stars

Very bad experience.

Very bad experience.
Cleaner was late, very slow (admitted by the cleaner). It was still dirty afterwards and there were scratches on the windows.
Not only was Helpling willing to reimburse the payment partially, I was responsible to cover the damage OR put it on the insurance of the young, unexperienced Spanish girl (of which Helpling gave me only the phone number).

29 March 2021
Unprompted review
Helpling logo

Reply from Helpling

Gijs, we've discussed this by email but I have the feeling you don't want to understand how it works. In case you want us to explain it again please don't hesitate to contact us. Helpling.

Rated 5 out of 5 stars

Smooth experience

I had a smooth and easy experience booking my first cleaning through Helpling. I particularly appreciated the amount of information about the cleaners and the possibility of selecting multiples, and I was able to find a very good match.

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Really easy to use service

Really easy to use service. Booking someone was simple, everything was communicated very clearly and the additional material provided really helped make the process of explaining what/where to clean much easier. Very happy.

19 March 2021
Unprompted review
Rated 5 out of 5 stars

Client-friendly platform

Helpling has a user-friendly website, making it easy to shift appointments if needed. The communication with Helpling is prompt and helpful. All the cleaning staff we have obtained through Helpling have been professional and hard-working. In particular our current cleaner, Quincy, is a pleasure to work with, cheerfully accommodating our needs as working-from-home professionals.

12 March 2021
Unprompted review

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