Beware the tie-in periods in their subscriptions. This isn't an online pharmacy, this is a company looking to sell you a subscription to something, with small print and 21-day cancellation perio... See more
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Review summary
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Reviews shaping this summary
Too intrusive - I don't want to have a video call when I take medication or note my weight. Data collection inconsistent. The first renewal I was asked a questionnaire which must have driven the... See more
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Trying to cancel is an absolute nightmare. Happy to take the money but getting hold of these people is a nightmare. I rang yesterday to be told they can't process cancellation via phone and I need to... See more
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Absolutely nothing to complain about having lost coming up to 4 stone in 9 months, the entire HeMed experience has certainly been worthwhile for me. Blood sugar levels and blood pressure both now e... See more
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3.4
Average
255 reviews
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Extremely unprofessional and careless.
My experience with HeMed has been extremely disappointing from start to finish. The communication was unclear, the instructions were contradictory, and the support team failed to provide basic guidance at crucial moments. Despite following every step I was given, my blood sample was not processed, and I was later told I would need to repeat the entire procedure, without any acknowledgement of their own operational failures.
To make matters worse, HeMed deleted my account without my request, leaving me unable to cancel the subscription or request a refund through the app. Their customer service repeatedly shifted responsibility back onto me, even though the delays and lack of information were entirely on their side.
HeMed refused to issue a full refund, claiming that “services were delivered,” even though the actual test was never completed and the process was mishandled at multiple stages.
Overall, this has been an unprofessional, frustrating, and poorly managed experience. I cannot recommend HeMed and would advise others to be cautious before using their services.
5 September 2026
Unprompted review
Reply from HeMed
We’re sorry to hear that your experience has left you feeling disappointed and frustrated.
We understand the concerns raised regarding the blood test process, communication and your account. We take feedback regarding the onboarding and clinical assessment process seriously and appreciate that these steps should always be as clear and straightforward as possible.
Our onboarding process includes blood screening and identity verification as mandatory requirements before treatment can be prescribed. These onboarding steps, including the blood test and identity verification requirements, are detailed throughout our website and within our terms and conditions. The blood test forms part of the first month’s payment and is an essential component of the clinical assessment process.
Where a blood test kit has been dispatched and the onboarding process has commenced, the associated screening and clinical review costs are taken into account when assessing refund requests, in line with our terms and conditions.
We’re also sorry to hear that you experienced difficulties accessing your account and communicating with our support team. We appreciate that this would have made it more difficult to manage your subscription and refund request.
As we are unable to review account-specific details through a public review, we have requested your details via Trustpilot so that we can investigate the circumstances surrounding your blood test, account and refund request in more detail and provide any necessary clarification or assistance.
Thank you for taking the time to share your feedback. We appreciate you bringing these concerns to our attention and will use your comments to help identify areas where our processes and communication can be improved.
Beware the tie-in periods in their…
Beware the tie-in periods in their subscriptions.
This isn't an online pharmacy, this is a company looking to sell you a subscription to something, with small print and 21-day cancellation periods, because once they have your credit card they just go on charging you.
Their prices changes are sometimes surprising, and invariably opaque. Good introductory offers, then the prices rise... When I tried to cancel on price grounds they offered me a year-long tie in, at a £60 a month increase on what I'd already paid.
Customer service is prompt, because they want to sell you stuff. And the app is good to be fair, it's just the deal and the tie-ins let it down.
3 September 2026
Unprompted review
Reply from HeMed
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our customer service responsive and that you had a positive experience with the app. However, we're sorry to hear that you were disappointed with aspects of our programme structure and pricing.
Our commitment plans, including the duration of the programme, pricing structure and applicable terms, are displayed during the sign-up process and on our website before a purchase is completed. This includes any introductory offers as well as the subsequent pricing that applies throughout the programme. We appreciate, however, that these details should always feel clear and easy to understand.
We understand that pricing is an important factor when choosing a provider, and we're sorry that you felt the available options did not meet your expectations. Our team aims to discuss available programmes and offers transparently so that patients can make informed decisions about their treatment.
Thank you again for your feedback. We appreciate both your positive comments and the areas you've highlighted for improvement.
I would NOT recommend.
A lot of hoops to jump through to get the medication. You are not told about any of this until after they take payment. I tried to cancel and was told they were prepared to give me £20 back. I took the first dose since I was paying for it and said that was it and did not wish to continue. They took the next payment anyway as apparently I have to cancel through the app which I deleted. Cancelling through the app isn't easy as I've just done it and apparently even that has to be reviewed and approved so I still don't know if they're going to be dipping in to my bank account again.
1 September 2026
Unprompted review
Reply from HeMed
We are sorry to hear that you were dissatisfied with your experience.
As part of our eligibility and onboarding process, we conduct a blood screening to confirm your suitability to join our programme.
Refunds and cancellations are handled in line with our terms and conditions and the stage reached in the process.
Where a kit has already been dispatched, as it is classed as a sealed good, it cannot be returned or reused for health and safety purposes. For this reason, cancellations requested after dispatch are not eligible for a refund.
Where a cancellation request is received, a 21-day notice period applies. During this period, the subscription remains active, meaning any scheduled payments, automatic refill orders, and, where applicable, early termination charges will continue to be processed in accordance with the agreed terms and conditions.
Should you require any further assistance, please feel free to contact our support team.
Well it works have gone from 3XL to…
Well it works have gone from 3XL to Large /EL
17.7ibs to 13.6ibs
Seem to hit a block after a while but eventually it drops again happy with my weight.
30 August 2026
Unprompted review
Reply from HeMed
Thank you for sharing your experience. We’re delighted to hear about your fantastic progress and that you’re happy with your results. Congratulations on your journey!
A fair review, and it's not that good.
Ok, I had written another review which was removed. I have just concluded my business with HeMed but their cancellation of my so called 'plan' came after weeks of one sided complaints from me. Culminating when I reported them to the 'Report Fraud' police website. What happened to me? I found their website after looking for Wegovy. I purchased one month injection pen using my credit card. At first everything seemed ok and I lost a bit of weight. At the end of the first month they asked me via email and the app to 'Check-in' which I did. I then ordered a second month pen, and proceeded to lose an awful lot of weight taking me down almost to my target weight. At the end of month two, the asked me to check-in again and I ignored it. Without my approval they proceeded to send me a third pen containing the same dose as month two. When I contacted them to complain they told me that I had signed up for a 6 month contract and that there was no way out unless I paid them a large cancellation fee. They did the same thing in month 4, completely against my wishes. At no time during the first purchase did I see anything at all saying I'd committed to 6 months, but later found out that by ticking a tiny 'I agree to terms and conditions' check box at the initial checkout, I was entering into a contract. I won't go into further details but will end the review by saying they eventually cancelled the so called contract after I reported them not only to the police, but also the General Pharmaceutical Council. I have recieved a refund from my credit card company and HeMed are now trying to appeal that, but after sending my card company all the evidence I am confident they will not get the money they took from me by dubious hidden terms and conditions. So beware, they appear to be a great chemist from their website, but just know exactly what you are getting into by buying one dose before you spend money.
1 August 2026
Unprompted review
Reply from HeMed
We are sorry to hear that your experience has left you feeling disappointed.
Our website clearly all the medications and plans with prices we offer. The check-in is a mandatory step to complete to track the progress and it allows us to prescribe the more sutaible dosage for the upcoming cycle. It is stated in the agreed terms that the required check-ins must be completed. If we do not receive a manual refill request from the patient, an automated refill is made.
At the checkout stage, there are options on which type of plan you would like to have, and accepting the terms not only means you agree our services, but also the completion of the selected commitment plan and fees applied if you wish to terminate earlier.
Without agreeing the terms, the website would not allow you to make the first purchase.
You are welcome to send us your account details via the separate request we have sent to you and we can further look into your case.
Price more than doubled
Went through options , chose 6 month plan at £64 a month, when refill date was coming up 3 weeks later the price went to £139 a month .. I phoned to say that I agreed to £64 monthly not £139.. back and forth was messages , I asked to cancel as wasn’t clear pricing and what’s the complaints procedure and who was the governing body… Didn’t get any of the information back that I asked, was just told they won’t cancel until I paid a £40 cancellation fee… I have advised not to send refill and have again asked to make a formal complaint…was a nightmare getting all started took weeks before I received meds and then price was over doubled, would not use.. I am now waiting to see if I get the information I have requested , hopefully asap then I shall cancel and transfer to another supplier.. pricing not clear so be careful, my experience has not been a good one, will avoid
25 August 2026
Unprompted review
Reply from HeMed
We are sorry to hear that you were dissatisfied with your experience.
Our website displays pricing on a monthly basis, including the first order price and the subsequent monthly prices applicable to each medication and dose. Commitment plans relate to the duration of the programme and do not indicate that each monthly order will be charged at the same price.
We would also like to clarify that commitment plans are designed to provide discounted pricing compared to our standard month-to-month programmes.
As outlined in our terms and conditions, patients who choose to leave a commitment plan before the end of the agreed term may be subject to an early termination fee, which is calculated in accordance with the selected programme.
Where a cancellation request is received, a 21-day notice period applies. During this period, the subscription remains active, meaning any scheduled payments, automatic refill orders, and, where applicable, early termination charges will continue to be processed in accordance with the agreed terms and conditions.
A member of our support team will be in touch to investigate your experience further and provide any additional clarification where appropriate.
Great service and fantastic support
Great service and fantastic support. It works.
24 August 2026
Unprompted review
Reply from HeMed
Thank you for your great feedback. We’re delighted to hear you’re happy with the service and support, and that it’s working well for you.
Awful Company No Help At All
Awful! They accept you onto their programme, then put lots of obstacles in the way so don't actually help you at all, even though they have taken your money! Customer service is a joke. Terrible company that just tell lots of lies. Avoid them!
21 August 2026
Unprompted review
Reply from HeMed
We are sorry to hear that you were dissatisfied with your experience.
Our onboarding process includes a number of clinical and verification steps designed to ensure that treatment is prescribed safely and appropriately for each patient. These requirements, including the onboarding blood test and the verification call are outlined throughout our website and form part of the programme before treatment can be prescribed. While we appreciate that these requirements may occasionally feel time-consuming, they form an important part of our prescribing process and standard operating procedures.
We are sorry to read your comments regarding honesty and transparency. We strive to provide clear information regarding our processes, programme requirements, and terms throughout the patient journey, and we are sorry if this was not your experience.
We are also sorry to hear that you felt unsupported during your time with us, as this is not the standard of service we aim to provide.
A member of our team has requested your details via Trustpilot so that we can review your account in full and assist you further.
Excellent service with great support…
Excellent service with great support and advice. Having now been on Wegovy for 12 weeks I have lost a total of 10kgs. Weekly checkins, weight records and symptom trackers made the process straightforward and simple. Advice and support available on line or via the clinicians. Reordering is automatic with simple decision making about dose increases. Allows you to concentrate on weight loss and goals whilst supporting you where necessary.
20 August 2026
Unprompted review
Reply from HeMed
Thank you very much for your review. We’re delighted to hear about your progress and that our support, check-ins and guidance have made your journey straightforward and manageable. Congratulations on your 10kg weight loss so far, we’re thrilled to be supporting you towards your goals.
Serious Concerns About Patient Safety and Clinical Advice
My Mounjaro delivery was delayed because Royal Mail retained the parcel for an extra day during extreme heat. It arrived with the ice pack fully melted and the pen warm. HeMed later told me the package should have contained extra ice packs for those conditions, but it did not.
Lilly states unused Mounjaro should be stored at 2–8°C and told me directly that, because the maximum temperature and time outside that range were unknown, they could not assess the pen or recommend using it.
HeMed still refused to replace or refund the £255 pen. I was told that because the liquid was clear it should be fine, and to try the first injection and see how I felt.
After refusing to use medication the manufacturer would not recommend, I asked to leave my 12-month agreement and was told I would have to pay a cancellation fee.
Communication has also been extremely poor. They repeatedly say they cannot see replies sent to their own support email, making it difficult to provide evidence or progress a complaint.
The whole experience has left me with serious concerns about communication, patient safety and the quality of clinical advice being given without evidence that the medication remained within the manufacturer’s storage guidance.
Update: After escalating the matter formally and raising my consumer rights, a senior member of the team contacted me and resolved the issue within minutes, issuing a full refund and cancelling my 12-month subscription without charge. I’m pleased it was finally resolved, but disappointed it took this level of escalation after several days of being told no alternative was available.
14 August 2026
Unprompted review
Reply from HeMed
We’re sorry to hear about your experience and understand why you would want reassurance regarding the condition of your medication following a delayed delivery, particularly during periods of unusually high temperatures.
When concerns are raised about the temperature or condition of medication in transit, our support and clinical teams carry out appropriate safety checks using the information available, including the delivery circumstances, packaging and condition of the medication. These checks are there to help determine whether the medication remains suitable for use. If, following our assessment, medication is considered not suitable for use, we will of course support the patient accordingly.
During periods of extreme heat, additional cooling measures may also be used as part of our packaging process. We would like to review the circumstances of your particular delivery, as well as the advice and communications you received, to ensure your concerns have been properly considered.
With regard to your commitment plan, any applicable early termination charges are set out within the terms agreed when joining the plan. However, we appreciate that your request to leave is connected to the concerns you have raised, and we would like the opportunity to review the matter in full.
We’re also sorry to hear about the difficulties you experienced when communicating with our support team. Please provide your contact details through the Trustpilot request we have sent. Once received, we can locate your account, review the delivery, clinical guidance and previous correspondence, and ensure the matter is investigated appropriately.
Patient safety is extremely important to us, and we are here to support you and address any concerns about the suitability of medication you receive.
Fantastic company never any issues lots…
Fantastic company never any issues lots of support when need. Just a shame the prices are so high now I’ve had to stop 😭
12 August 2026
Unprompted review
Reply from HeMed
Thank you so much for your kind feedback. We’re really pleased to hear that you’ve had a positive experience with us and felt well supported throughout your journey.
We’re sorry to hear that the current pricing means you’ve had to stop your treatment. We completely understand how important affordability is and really appreciate you taking the time to share your feedback with us.
Absolutely diabolical
Absolutely diabolical. There is NO indication that by ordering a first dose you are signing up for months of treatment. I'm told there are 30+ pages of small print to read, but at the time of asking for one dose of Wegovy there was no prompt from them about terms and conditions, where to find it, or how to access it. They are now helping themselves to my money and sending me the lowest dose, and despite dozens of requests for them to stop they just ignore me. I cannot get through to them on the phone as it is never answered and had to ask my bank to stop them taking money. My bank has now told me they are putting a block on them trying to access my account again, but that has yet to be put to the test.
What is really going on with this company?
I now think that they hide terms and conditions, and hide behind consumer law and small print which is not made clear at the outset, to just pickpocket people with little consequence to them.
I urge anyone who is in a similar boat to report them to any and all pharmacy regulators, as judging by the huge amount of negative comments here, they've been getting away with it for a long time.
It is one thing to overcharge for a product, it is entirely another thing to purposely hide relevant information from new customers, and then help themselves to money for months. The line between what is morally fair, or even legal or illegal is very clouded here and as such I would urge anyone who has not yet asked for any medication from this company to think very carefully before submitting any payment details. Sometimes, what you see is not what you get.
12 August 2026
Unprompted review
Reply from HeMed
We are sorry to hear that you were dissatisfied with your experience.
To clarify, our programme operates on a subscription basis with automatic refills every 28 days to help ensure continuity of treatment. Information regarding programme pricing, subscriptions, and automatic refills is available throughout the sign-up process and within our terms and conditions, which all customers are required to review and accept before completing their purchase.
For patient safety, all medication requests are reviewed by our clinical team in line with our prescribing guidelines and standard operating procedures. Where patients are transferring from another provider, we are able to continue on the same dose where appropriate evidence of a previous prescription is provided and verified. If this information is incomplete or cannot be confirmed during review, our clinicians may recommend a lower starting dose to ensure treatment is prescribed safely.
Our customer support is available by phone from 9:00 AM to 5:00 PM, Monday through Friday, and via email seven days a week, where we aim to respond to enquiries within 24 to 48 hours. We are sorry if the support you received did not meet your expectations.
Please feel free to contact us if you require further support.
Good service and very professional…
11 August 2026
Unprompted review
Reply from HeMed
Thank you for your kind feedback! We’re delighted to hear that you found our service professional and had a positive experience with us. We really appreciate you taking the time to leave a review.
Worst company I've ever delt with
Worst company I've ever delt with. Will never use or recommend.
Never told exactly what you need when signing up. Quick to take your money.
Finally agree to all there demands. Then find out your locked into there service and have to jump through so many hoops to get out of it all.
Stay clear
Comms we're slow
14 July 2026
Unprompted review
Reply from HeMed
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
Our onboarding process is an important part of our clinical assessment. This includes the required blood screening and proctor call, which allow our clinical team to assess suitability for treatment safely and appropriately. These requirements are clearly communicated throughout our website and during the sign-up process, as patient safety and appropriate clinical oversight are extremely important to us.
We also understand your concerns regarding cancellation. Our cancellation and refund terms are outlined in our terms and conditions before purchase. We appreciate your feedback regarding the clarity of this information and will continue to review our communications to ensure the process is as clear and transparent as possible.
We’re sorry that your experience did not meet your expectations and appreciate you taking the time to share your concerns.
First class from start to finish!
I made the leap into the weight loss programme. When I started it was under the banner Shemed so was a little nervous about joining female focused programme, I needn’t have worried, as right from the outset communication was superb. Shorty after completing the application, I was emailed with clear instructions on what to expect next. The blood test they use was fantastic, it was pain free and very easy to use. Everything you need was within the blood test package again with clear postage instructions. After a reasonable wait, I was emailed with blood test result and acceptance to the programme. Again , shortly after my first prescription arrived. Everything was clearly labeled along with supporting medication. In terms of the injection , there is a lot of information within the app and supporting info pinching administer the injection. Check in is super easy and efficient and competed weekly.
Reordering, the next jab is easy and all done in the app. Easy to track your progress each week and loads of support on the app if needed. You feel supported all the way through the journey and never felt pressure that I had to go up dose. Since joining try added HeMed which is male focused. Shemed/Hemed have exceed my expectations all the way. They are fairly priced ,supportive and communication has been top rate. With their support the programme has changed my life.
8 August 2026
Unprompted review
Great customer service and monitoring
Great customer service and monitoring. Quick delivery.
8 August 2026
Unprompted review
Premium price, awful service
The service did not make the cancellation terms clear at sign up. You have to cancel 3 weeks before you know what dose you will be getting so you don't know what you will be paying, their tiered pricing also make the price really uncompetitive for some doses.
They ship you doses every 4 weeks and you cannot pause this.
All this resulted in me paying a third more than I could from my local pharmacy for medicine that went to waste because I was travelling and could not accept the delivery or refrigerate it.
The complaint handling experience was awful and they attempted to use investigating my complaint as a reason to delay processing my written cancellation instructions. Throughout I felt like the service was designed to maximise profit rather than provide me with a health outcome.
I was able to reclaim this money from my credit card company as the cancellation terms were not sufficiently prominent when I signed up but I would never use HeMed again.
My local pharmacy is significantly cheaper, has given great customer service, has taken better care of my health and does not lock me into a subscription. When I need more, I order what I would like and they assess it's suitability. If I am going away, I can order more or just delay ordering.
Noting the response from HeMed. There is a significant difference between including a line within 30 pages of terms and conditions stating you must give 3 weeks notice to cancel and placing that information prominently on the signup page.
1 March 2026
Unprompted review
Reply from HeMed
We’re sorry to hear that your experience did not meet your expectations.
We aim to be transparent about how our service operates, including our subscriptions, cancellation requirements and pricing structure. These details are provided during the sign-up process and within our terms and conditions. We appreciate, however, that patients should feel fully informed when making decisions about their treatment and ongoing care.
We understand your concerns regarding delivery timing, pricing and cancellations, and we are sorry to hear that these aspects of the service left you feeling frustrated. We also regret that your complaint handling experience did not provide the level of support and clarity you were expecting.
Patient care and safety remain our priority, and we continually review feedback to identify opportunities to improve both our processes and patient experience.
We have requested your details via Trustpilot and would encourage you to respond so that we can review your account, investigate the concerns raised and provide further assistance.
Diabolical customer service
Diabolical customer service. Response times are very poor. Complete disconnect between the messages sent via the app and directly through the website. Cancelling orders takes forever.
4 August 2026
Unprompted review
Reply from HeMed
We’re sorry to hear that your experience with our customer service has not met your expectations.
We understand how frustrating it can be when response times feel slow, communications appear inconsistent across different channels, or when requests such as cancellations do not feel as straightforward as expected.
We continually review our processes to ensure that communication remains clear and consistent, regardless of how patients choose to contact us, and we appreciate feedback that helps us identify areas for improvement.
We regret that your experience left you feeling disappointed. A member of our support team will be in touch to investigate the concerns you have raised and assist further.
Absolute scammers
Absolute scammers. AVOID THIS COMPANY AT ALL COSTS because it will cost you. They double the price of your med AFTER you subscribe . Vile and shocking way to do business. Edited . Same dose so that’s more proof in your answer that you’re dishonest
4 August 2026
Unprompted review
Reply from HeMed
We're sorry to hear that you feel disappointed with your experience.
Our commitment plan, including the introductory pricing and how costs may change as treatment progresses to higher dosage strengths, is explained during registration, on our website, and in our terms and conditions before treatment begins. As dosage strengths increase, the standard cost of the medication also increases.
We understand that pricing can be an important consideration, and we appreciate your feedback on how we communicate this information. We're always looking for ways to make our pricing as clear and transparent as possible.
If you have any questions about your treatment plan or would like us to review your account with you, please get in touch with our support team. We'll be happy to help.
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